HT5312 What happened to the reset for the security questions

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If you have a rescue email on file, the reset for the questions is sent there.  If you don't have a rescue email, you will have to call Applecare, verify your identity, and then reset the questions.  You will need to be able to sign in to the apple id website when you call.

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  • HT201303 What happens if I dint remember my security questions and answers

    What happens if I dint remember my security questions and answers

    You can reset them if you set up a rescue email. If you didn't, you can contact support. Just clikc the "Support" button up on the right side.

  • HT5312 What happened to the "send reset security info email to  .....@...." link?

    What happened to the "send reset security info email to  .....@...." link at the bottom of the security questions? I forgot mine and cannot figure out how to send this email...

    It's only there if you previously set up a rescue email, which isn't the same as an alternate email. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104132)

  • HT5312 What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?

    What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • Can't find the RESET for rejected security questions, once again

    When I log into my iTunes account I'm asked security verification questions & it does not accept my answers. This has happened before when our account was hacked.  I do not want to go to the apple store once again! Can anyone tell me where the RESET button is to reset the security questions?

    If there isn't one on the dialog box asking for the answers, there's none and you need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
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  • HT5312 HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?

    HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use
    For future info typing all in capitals is considered shouting and makes posts difficult to read, and may mean that people don't reply

  • HT5312 Hi, i'm forget answer for may security questions for Apple ID and can't reset it

    HI. i'm forget answer for may security questions for Apple ID and can't reset it, after verified email adress the link for reset questions is not available.

    The reset link will only show if you have a rescue email address on your account - if you've just added an address then it will be an alternate/secondary email address, which is a different setting/address on your account (a rescue email address can only be added by answering 2 of your questions).
    You will need to contact iTunes Support / Apple to get the questions reset : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT5312 I've forgotten the security questions. It made me to cannot purchase app. How can I buy it without the security questions?

    I've forgotten the security questions. It made me to cannot purchase the general app. How can I buy it without the security questions? Please.

    You will have to reset the security questions with new ones.   See this document ...
    Rescue email address and how to reset Apple ID security questions

  • HT5312 i cannot change the security questions on the itunes account where do I go ?

    i need to know where I can change the security questions on an Itunes account

    1)  Apple ID: All about Apple ID security questions
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    3)  Or Here  >  Apple  Support  iTunes Store  Contact

  • What happened to the security button to initiate actions to clear history, delete cookies etc?

    Security button to initiate actions to clear history, delete cookies etc was always at the top of the firefox window, but had disappeared when I opened firefix today. It was very convenient and useful, so would like to know what's happened to it?

    It was just a plain looking button marked security; don't know if it was added by an extension as it was always there. Clearing the recent history is just one action the security button performed, along with deleting cookies and a number of other security related deletions. So, just being able to clear recent history is only a small part of what the security button would do for me, with just 2 clicks, so much faster and easier.

  • HT201303 What about changing the security questions?

    After my account was hacked in to I'm pretty sure they changed these, as mine no longer work

    Sice I was having the exact same issue with my account and trying to make a purchase I found my solution by calling the apple support line that I found online, I'm not the greatest of problem solvers or talking to people over the phone for that measure but I did, call they asked me a few questions and where able to change my 2 security questions once they fixed it I was able to log in and change my password but now I write down my passwords and keep them in a very secure location just in case I ever needed them again it really does help. I hope that this will help you in any form of trying to change your security questions.
    Scooberang2

  • HT201303 What about changing the security questions not the apple id password

    I'm trying to buy an app on the app store it asked for my apple id which I knew but then it asked for two additional passwords for verification I inputted those in but it said they where wrong I tried several more times all the answers where the ones I thought I used originally but no. My question is how do you change theses two passwords and not the main apple id password but the back up ones.

    Sice I was having the exact same issue with my account and trying to make a purchase I found my solution by calling the apple support line that I found online, I'm not the greatest of problem solvers or talking to people over the phone for that measure but I did, call they asked me a few questions and where able to change my 2 security questions once they fixed it I was able to log in and change my password but now I write down my passwords and keep them in a very secure location just in case I ever needed them again it really does help. I hope that this will help you in any form of trying to change your security questions.
    Scooberang2

  • HT5312 Please help forgot the security question.. And no list: forgot security question? Send to your rescue email to....  Please help me...

    Please help me... Just forgot my security question.. N no list  forgot security question? Send to email ....... Below.. Only the question sould answer..  Please help me...

    Try going to the ExpressLane at https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions and select the Rescue Email to have that resent to you.

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