HT5312 What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?
What if im trying to change my Security questions, because i dont remember them. And im not having the option of sending the reset security verification. It just asks me the questions, and tells me that my answers are wrong. What can i do?
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.
Similar Messages
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HT5622 how do i get to know my security questions because i dont remember them
how do i get them and can i please have them sent to my email or somthing, thanks for the help
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98107) -
Trying to buy pages and numbers on my new macbook pro, and the apple store is asking me security questions of which I've never answered. It's indicating that my answers are wrong. Any help would me great!
Welcome to the Apple Community.
Contact Apple through iTunes Store Support -
I can't answer security questions because I dont remember the security questions. i did this a while ago i honestly dont remember. i tried to contact support but they just told me what you just told me.
We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
How did you contact Support ? You should be able to contact them in your country via this page and get your questions reset : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I'm trying to change my password. I'm being asked to answer two questions to verify my identity, but apparently my answers are wrong. Can't I be asked other questions, or find other ways to prove my identity?
I'm trying to change my password also - but can't even find a link in itunes for "change password", help?
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I have a new Ipad and when I try to buy an app it asks for my questions! I dont remember them so I press the button that send me an email to reset them. Ive sent it various times but it doesnt arrive. please help I need this app for school!!!
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I need help please! How do I reset my Security Questions? I dont remember them, and its not letting me purchase anything.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96639) -
How do i reset my security questions if i dont remember them & i cant acess the password and security page? HELP ME PLEASE!!!!
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
how do i change my security questions if i dont remember them, how do i change my security questions if i dont remember them
http://support.apple.com/kb/HT5312
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I am trying to download music onto my phone and it is saying I need to answer sercurity questions and the questions they are asking I have never answered before therefore I don't know the answers and so when I put the answers I think it is they are wrong I don't know how to fix this I answered the questions twice and so I need help to answer them as I don't want to lock my phone please help me
Not Possible...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Good Luck. -
I need to avoid my security questions, i dont know the answers, i dont remember it, and i have 30dlls on my apple id that i cant use cause of the security block. help me, ive been unable to purchase anything for about a 7 months now
Go to https://iforgot.apple.com and follow the directions.
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Can i reset my itunes secaurity questions because i dont remember the answers
can i have help
bluesoblue wrote:
I have a virus that has tracked me through 6 devices, NO FILES, CONTACTS. Now in iPad 2. Group from India being investigated by FBI. Can someone help?
This is not related to the question being asked by Pcoles. You should start your own topic in a forum appropriate for the device or system affected. Go back here to do so:
https://discussions.apple.com/index.jspa
Please be sure to include information about the specific behavior you are seeing, and try not to include too much of your own interpretation of what those behaviors are caused by or mean. Focuse on precise descriptions of the symptoms. -
HT201363 I need to reset my security questions because I dont remember my answers
I have forgotten the answers to my security questions. I hadn't downloaded any music to my phone before and had been a long time since I'd answered them. Please send something to my email account. [email protected]
If that's your rescue email address, use the link to have them sent there. If not, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92877) -
HT5312 how do you reset I security questions if I dont remember them?
i dont know how to reset my apple id questions because i forgot the answers so i cant reset them without help
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85460) -
Please help me, this problem happened me a month later but i hadnt had time to solve it... (Im form Mexico, sorry if i have a bad English)
http://support.apple.com/kb/ht5312
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