HT5312 What if the rescue email i used no longer works an i can't even remember one of my security questions?

What can i do to solve this??

The best route at this point is probably contacting iTunes Support, which you can do at http://apple.com/support/itunes/contact/

Similar Messages

HT5312 What if the rescue email isn't a real email address and you have no way to remember your answers to your security questions then what do I do

Can anyone help

You will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT5312 What to do if we can t remember the answers to the secrets questions and we do not receive the reset when clicking send reset to rescue email ( can t remember what is the rescue email we gave ) ?

What to do if we can t remember the answers to the secrets questions and we do not receive the reset when clicking send reset to rescue email ( can t remember what is the rescue email we gave ) ?

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 When I click on the rescue email stuff it doesn't work. Why?

When I click on the rescue email stuff it doesn't work. Why?

I have the same problem. Basically when I try to manage my Apple ID I'm asked to answer my security questions. Only problem is I don't know the answers. I don't want to lock my account. I click "Forgot your answers? Send reset security info email to......". I never recieve anything from apple though. I know the email is valid it's my work email I literally use it everyday. I've heard of people having to answer their security questions to purchase apps or music. I'd like to get this resolved before that happens to me.

I want to cancel my iCloud upgrade, what is the apple email to use?

I want to cancel my iCloud upgrade, what is the apple email to use?, I want to cancel my iCloud upgrade, what is the apple email to use?

If you purchased iCloud storage less than 14 days ago, you can cancel it and ask for a refund. There's no email, so contact with the iCloud support team > http://www.apple.com/support/icloud/contact.
If you got more storage more than 14 days ago, just downgrade iCloud storage. Open Settings > iCloud > Storage & Backup > Change Storage Plan, and choose the free storage or a smaller one.

What should I do If I forgot my security answers and my rescue email address is no longer working?

I have a problem with buying stuff on app store with a gift card because it asks me to verify my account. I need to answer my security questions that I forgot and it offers me to use my rescue email that is no longer working. Please help!

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102175)

Ever since the systyem upgraded me to 3.6.6. I can not even run one eight hour day without firefoc either crashing or locking up which requires me use C/A/Deleate to close the program. I used to be able to run 8 to 12 windows at a time and NEVER lock up

Ever since the systyem upgraded me to 3.6.6. I can not even run one eight hour day without firefoc either crashing or locking up which requires me use C/A/Deleate to close the program. I used to be able to run 8 to 12 windows at a time and NEVER lock up or crash with the older version. Is this problem being looked into and or being corrected. I use Firefox with Google and my system is XP Pro 32 bit. THIS IS REALLY making me MAD. My email is [email protected] and would appreciate a response to this ASAP. I have tried a couple of items from your help section and nothing works.

'''Anonymous'''
Please post a separate question. Thank you. https://support.mozilla.com/tiki-ask_a_question.php?locale=en-US&forumId=1
'''chris'''
'''''Crashing'''''
See:
http://support.mozilla.com/en-US/kb/Firefox+crashes
http://kb.mozillazine.org/Firefox_crashes
http://support.mozilla.com/en-US/kb/Firefox+crashes+when+loading+certain+pages
http://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it
http://support.mozilla.com/en-US/kb/Firefox+will+not+start
http://kb.mozillazine.org/Browser_will_not_start_up
'''''Hanging'''''
See: http://support.mozilla.com/en-US/kb/Firefox+hangs
'''''Hanging at exit'''''
'''Kill Application'''
In Task Manager, does firefox.exe show in the '''Processes''' tab?
See: [http://kb.mozillazine.org/Kill_application Kill Application]
'''Causes and solutions for Firefox hanging at exit:'''
[[Firefox hangs]]
[http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit Firefox hangs at exit]
[[Firefox is already running but is not responding]]
'''''Safe Mode'''''
You may need to use '''[[Safe Mode]]''' (click on "Safe Mode" and read) to localize the problem. Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''before''' starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.
See:
'''[[Troubleshooting extensions and themes]]'''
'''[[Troubleshooting plugins]]'''
'''[[Basic Troubleshooting]]'''
If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling '''one at a time''' until the problem reappears. '''You MUST close and restart Firefox after EACH change''' via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.
'''chris'''
'''''Other Issues''''': ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~
'''Update Java''': your ver. 1.6.0.~~red:17~~; current ver. 1.6.0.20 (important security update 04-15-2010)
(Firefox 3.6 and above requires Java 1.6.0.10 or higher; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 )
''(Windows users: Do the manual update; very easy.)''
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
Do the update with Firefox closed.
'''NOTE:''' Java version 1.6.0.21 has been released. It is mainly an update for developers of Java applications and most users do not need to be concerned about downloading version 1.6.0.21. '''''At this time''''', the update option in existing installations of Java 1.6.0.20 are not updating to version 1.6.0.21; '''''at this time''''', it must be manually downloaded and installed. According to the Java release notes:
''"'''Bug Fixes'''''
''Java SE 6 Update 21 does not contain any additional fixes for security vulnerabilities to its previous release, Java SE 6 Update 20. Users who have Java SE 6 Update 20 have the latest security fixes and do not need to upgrade to this release to be current on security fixes."'' Source: http://java.sun.com/javase/6/webnotes/6u21.html
'''Install/Update Adobe Flash Player for Firefox (aka Shockwave Flash)''': your ver. 10.0 r~~red:45~~; current ver. 10.1 r53 ('''important security update 2010-06-10'''; see: http://www.adobe.com/support/security/bulletins/apsb10-14.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: '''[http://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash Updating Flash]'''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
-exit Firefox (File > Exit)
-''In Windows,'' check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-''In Windows,'' double-click on the Adobe Flash installer you just downloaded to install/update Adobe Flash
-when the Flash installation is complete, start Firefox, and test the Flash installation here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507&sliceId=1
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version of Flash. To install/update the IE ActiveX Adobe Flash Player, same instructions as above, except use IE to download the ActiveX Flash installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Flash ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]
'''Update Shockwave for Director (aka Shockwave Player)''': your ver. ~~red:10.1 (very old)~~; current ver. 11.5.7.609 (important security update released 2010-05-11; see http://www.adobe.com/support/security/bulletins/apsb10-12.html)
NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
SAVE the installer to your hard drive (Desktop is a good place so you can find it). When the download is complete, exit Firefox (File > Exit), locate and double-click in the installer you just downloaded, let the install complete.
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox#_Installing_Shockwave Installing Shockwave]'''
'''You '''~~red:'''MAY'''~~''' need to Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox)''': your ver. N/A; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html)
~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/
See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
''You may be able to update from the Adobe Reader installed on your system'' instead of going to the Adobe site and downloading. Open the Adobe Reader installed on your system (''in Windows, Start > Program Files, find and click Adobe Reader to open''), click Help, click Check for Updates.
''If you go to the Adobe site to download the current Adobe Reader:''
-'''use Firefox to download''' and '''SAVE to your hard drive''' (save to Desktop for easy access)
~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~
-exit Firefox (File > Exit)
-In Windows: check to see that Firefox is completely closed (''Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window'')
-In Windows: double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader
*'''NOTE: On Vista and Windows 7''' you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
*'''NOTE for IE:''' Firefox and most other browsers use a Plugin. IE uses an ActiveX version. To install/update the IE ActiveX version, same instructions as above, except use IE to download the ActiveX installer. See: [[ActiveX]]
*Also see: http://kb.mozillazine.org/Adobe_Reader ~~red:'''''AND'''''~~ [[How do I edit options to add Adobe to the list of allowed sites]]

I'm installing java 8 but in the middle I skip the installation because it took so long and now I can't even shut down or cancel the installation.. Please help!

I'm installing java 8 in my macbook pro but in the middle I skip the installation because it took so long and now I can't even shut down or cancel the installation.. Please help!

Hello christine valentina,
Thanks for using Apple Support Communities.
If the failed installation of Java is preventing your computer from shutting down normally, then I'd like you to please first try to force quit the unresponsive installer.
OS X: How to quit an unresponsive application using Force Quit - Apple Support
Cheers,
Alex H.

HT5312 What is a rescue Email?

What is a rescue email?

A rescue email is an email address that you can set on your account which can be used for resetting your security questions if you forgot them (following steps 1 to 5 half-way down the HT5312 page that you posted from would give a reset link on your account for them). If you don't have a rescue email address on your account and you forget the answers then you would need to contact Supportin your country to get them reset, you wouldn't be able to reset them on your own.
Have you forgotten your answers to your questions ?
If not, and you'd like to add a rescue email address to your account, then steps 1 to 7 half-way down the HT5312 page should let you do so

HT5312 What is my rescue email address?

I forget answers for security questions and I don't know what is my rescue email address.

If you can't correctly guess it, use the link to contact the iTunes Store staff in the 'Additional Information' section of that article; if you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
(88439)

HT5312 what if my rescue email is no longer accessible?

i'm trying to purchase itunes match since i have loaded the new itunes on my mac. i have been asked for security questions which i dont have the answers to. my rescue email address is no longer valid and i dont have access to it. PLEASE HELP! how do i reset my security email?

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 My rescue email address is no longer valid and I can't remember my security questions answers. How can I reset my security information

I have money in my Itunes account, but have forgotten the answers to my security questions.
The rescue email address that was linked to my account is no longer valid and I can't access it any more.
How do I re-set my security questions and rescue email so I can purchase itemsvia my iTunes account?
Help?

You will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use.

HT201363 I don't remember the answers too my security questions, and the rescue email address is no longer active, is there any other way to reset the security questions?

I added a voucher to my account and now i cannot spend the money on it as it asks me to answer security questions, i have not used the iTunes store in many months and so i have no idea what the answers are to them. And the rescue email i setup is no longer an account I use so i cannot acces it to reset the questions, am i stuck or is there a solution?

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86477)

I need to change the security questions/answers in my Appleid, but my rescue email address is no longer valid and I can't change it.

Help me change my security questions.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102456)

The sharepoint my company uses no longer works properly with firefox, only a blank page appears, is there a fix for this?

Hello,
We currently use Microsoft SharePoint Server 2010 and it doesn't seem to be compatible with the latest version of Firefox (33). When I try to open a sharepoint page, only a blank page appears. I do not get any error messages. The sharepoint works with other browsers, such as Chrome.
Is there a work around available so that we may continue to use Firefox?
Thank you!

Do either of these typical troubleshooting steps make any difference?
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Command+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
"3-bar" menu button (or Firefox menu) > Preferences > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* (menu bar) Tools > Page Info > Security > "View Cookies"
* click the globe or padlock to the left of the address in the address bar > More Information > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?
In case one of your extensions is involved, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
You can restart Firefox in Safe Mode using either:
* "3-bar" menu button > "?" button > Restart with Add-ons Disabled
* Help menu > Restart with Add-ons Disabled
Not all add-ons are disabled: Flash and other plugins still run
After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset).
Any difference?

HT5312 What if the rescue email i used no longer works an i can't even remember one of my security questions?

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