HT5312 What if there is no option to click that says "send reset security information to..." ! And I can't remember my security question and as I've said no option to reset it through my rescue email although I have set it

I need to reset my apple I'd security question, and there is no option that says reset my security question through my rescue email

Click here and request assistance.
(76015)

Similar Messages

  • HT5312 My rescue email address no longer exists and I can't remember my security questions. HELP

    My rescue email address no longer exists and I can't remember my security questions. HELP

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102981)

  • My rescue email is no good any more, and I can't remember my security questions to change it. What do I do.

    Please help me, my rescue email is no good anymore and I can't remember my security questions to change it.

    I am assuming you are referring to your Apple account.
    If you cannot regain access by yourself, the best solution is to contact Apple.
    I suggest going into an Apple Retailer and requesting a password reset.
    Hope it Helps!

  • HT5577 I can't access my recovery email and I can't remember my security questions

    Hi guys I can't access my recovery email and can't remember my security question what should I do now ??

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102957)

  • TS1702 I resently suffered from a concussion and I can't remember my security questions how do I reset them?

    I want to download apps with my iPod but I can't remember my security questions.

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • I have been trying for 8 days and I can't remember my security question and it won't send me a email to reset! What do I do?

    Help me please I need my account opened ASAP!!!!

    Hi shineypence,
    If you set up a Rescue email address:
    Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
    Reset your password
    You can change or reset the password for your Apple ID account by providing some information.
    Select your authentication method.
    Email authentication: To access your information, we will send an email to the rescue email address on file for you.
      Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
    If you did not set up a Rescue email address:
    1. Go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
       Then select 'iTunes Store', and on the next screen select 'Account Management'
       Next choose 'Forgotten Security Questions' and fill in that you'd like your security   
       questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
    2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
    Hope this helps!
    Cheers,
    GB

  • HT5312 My rescue email address is no longer valid and I can't remember my security questions answers.  How can I reset my security information

    I have money in my Itunes account, but have forgotten the answers to my security questions.
    The rescue email address that was linked to my account is no longer valid and I can't access it any more.
    How do I re-set my security questions and rescue email so I can purchase itemsvia my iTunes account?
    Help?

    You will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use.

  • HT5312 I Dont Have any Rescue email addresses and i can't remember my security questions , can anyone help me to get them back ???

    i dont have rescue email and i cant remember my security questions , can anyone help me to get them back ?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (86526)

  • HT5312 How do you rescue a password if your rescue e-mail is no longer in operation and you can't remember your security answers

    I have lost the password to my icloud account.   I cannot remember my security questions and the alternative rescue email address I gave is no longer in operation - the ISP went bust.   What can I do?

    Apple ID Security -
    Telephone Apple Care for your country and ask for the Account Security Team, then request help resetting the questions, etc.
    Or use this link for contact by internet-
    http://www.apple.com/support/appleid/contact/
    Choose Other Apple ID Topics and then Apple ID Account Security

  • HT5312 can't remember my security questions

    Dear Sirs ,
    I changed my apple ID name and address , can't remember my security questions answer therfore I'm unable to purchase any application ,. So please advise what to do and how to restore it .
    Thanking you ,
    <E-mail Edited by Host>

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
    If you read the HT5312 page that you posted from then you will find instructions for how to reset your questions i.e. if you have a rescue email address set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 I cannot remember the answers to my security questions and I do not see the option to email the answers to my rescue email, although I know I have one. What do I do?

    I cannot remember the answers to my security questions and I do not see the option to send it to my rescue email, although I know I have one. What do I do? I cannot use my account for iTunes until I answer the questions and I recently got $50 of iTunes from my parents. HELP!!

    Are you sure that it's a rescue email address (it's not the same thing as an alternate email address) ? If you do then you should be able to go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 what if i can not remember the security questions and no longer have access to the rescue email address?

    Hi
    I can not remember my security questions and no longer have access to the email account that i used for my rescue email.
    I have a new ipad and can not buy anything on the app store until i can resolve this.

    On your computer or safari on your iOS device navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753.  Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • HT201363 How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

    How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

    Hi Thubz,
    Welcome to the Support Communities!
    The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
    You can attempt to answer your security questions in order to change your rescue email.
    If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Happy New Year!
    - Judy

  • HT1911 i can't remember my security questions but i do not want to make a new email address to reset them what do i do.

    i can't remember my security questions but i do not want to make a new email address to reset them what do i do.

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • HT201303 Is there a way to setup a rescue email after you have created an Apple account?

    Is there a way to setup a rescue email after you have created your Apple account?  I did not setup the security questions or the optional rescue email.  Now I am stuck. I presume I cannot receive the reset email to set security question answers because I do not have a rescue email.

    Yep... pretty much SoL until Apple's Snafu is over...

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