HT5312 What should i do if i forgot the answers of my security question?

What should i do if i forgot the answers of my security question?  I

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

Similar Messages

  • HT1420 what do i do if i forgot the answer to my security question?

    what do i do if i forgot the answer to my security question?

    Hello,
    Kappy's Some Solutions for Resetting Forgotten Security Questions
    (only solutions)

  • What do I do if I forgot the answer to my security questions?

    What do I do if I forget the answer to my security question?

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • What can i do if i forgot the answer to my security questions?

    okay so i've never tried this before, but i'm really desperate and need help. I forgot the answer to my security questions and don't know what to do to fix the problem. can anybody help me?

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • What can I do if I forgot the answers to my security question and I don't have a verifying account?

    I'm trying to buy an app, but I have to put the answers to my security questions, and I don't temember them! And I don't have a verifying account to restablish my questions. I don't know what to do!

    Try contacting the ExpressLane at https://Expresslane.apple.com and the iTunes and iTunes Store

  • HT1918 what do you do if you forgot the answers to your security questions?

    i forgot the answers i put for my security questions, what do i do?

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • HT5312 I got mixed up, now what do I do? I forgot the answer to my security questions

    How can I reset my security questions?

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.

  • What do you do if you forgot the answers to your security questions

    Please help me

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
    (95476)

  • HT5312 i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.   thank you. Truong Thanh Cong

    i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
    thank you.
    Truong Thanh Cong

    I had this same problem.
    Go to http://expresslane.apple.com.
    hit iTunes
    hit itunes store
    hit account management
    hit forgotten AppleID security questions.
    hit continue and enter your phone number
    apple support will call you and guide you through the reset process

  • HT5312 i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.   thank you

    i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
    thank you.
    Mosab azdein

    Hi Mva,
    If you set up a Rescue email address:
    Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
    Reset your password
    You can change or reset the password for your Apple ID account by providing some information.
    Select your authentication method.
    Email authentication: To access your information, we will send an email to the rescue email address on file for you.
      Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
    If you did not set up a Rescue email address:
    1. Go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
       Then select 'iTunes Store', and on the next screen select 'Account Management'
       Next choose 'Apple ID Account Security' and fill in that you'd like your security   
       questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
    2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
    Hope this helps!
    Cheers,
    GB

  • HT5312 i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.  

    i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.

    Hi Oms3ad,
    If you set up a Rescue email address:
    Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
    Reset your password
    You can change or reset the password for your Apple ID account by providing some information.
    Select your authentication method.
    Email authentication: To access your information, we will send an email to the rescue email address on file for you.
      Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
    If you did not set up a Rescue email address:
    1. Go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
       Then select 'iTunes Store', and on the next screen select 'Account Management'
       Next choose 'Forgotten Security Questions' and fill in that you'd like your security   
       questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
    2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....

  • HT5699 Hi.  I forgot the answers of my security questions , what should I do?

    Hi.  I forgot the answers of my security questions , what should I do?

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures you will have to contact Apple. See http://support.apple.com/kb/HT5699
    You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
    You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

  • HT5312 I forgot the answers to my security questions the verification email isn't working what do Can I do?!!

    I forgot the answers to my security questions and the password of my alternate email and now I can't purchase anything! What should I do?!!!

    You need to get that password reset or contact Apple, which can be done by clicking here, phoning them, and asking for the Account Security team, or filling out and submit this form.
    (93240)

  • HT1918 i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.

    i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 I forgot the answers to my security questions and my iPod won't let me buy anything unless I put them in. What do I do?

    I forgot the answers to my security questions and my iPod won't let me buy anything unless I put them in. What do I do?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95679)

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