HT5312 What the ****? I don't remember my **** security answers and I just put $35 on my iTunes account and I am not able to buy anything! I'm so mad. I answered those questions stupidly and I did not pay attention. And that extra email? I don't have a cl

What the ****? I don't remember my **** security answers and I just put $35 on my iTunes account and I am not able to buy anything! I'm so mad! I anwered those questions stupidly and I did not pay attention. And that extra email? I don't have a clue. I am seething and desperate. & I refuse to create a new account with all that mula on the line.

If you don't have a rescue email address, or you don't know what it is (you won't be able to add/view it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Similar Messages

  • HT5312 What if I don't have a rescue e-mail address, and I forgot all of the answers to my security questions?

    What if I forgot all of my security questions, and don't have a rescue email?

    Call your country number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • HT5312 What if I don't have a verification email and I forgot my surcurity questions so I can't download apps on my new ipad 4 what do I do if that happens

    I forgot my surcurity questions and I don't have a rescue email I want to download apps on my new ipad 4 please help me

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • HT5312 What if I don't have rescue email and then forgotten the security questions?

    I just bought new ipad4 and I don't know the answer for the security questions. As a result, I can't purchase any applications on store. I have redeemed 50$ so I don't want to just make new account
    I also don't have rescue email

    Call your country number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • HT5312 What if you don't have a rescue email address?

    I neglected to remember my Security Questions, yet I can't reset them due go the fact I don't have rescue email address.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
    (95502)

  • HT5312 What if we don't have a rescue email?

    I need help ! I forgot my security
    question answers and I don't have a rescue email.

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT1420 I can't remember my security answers or questions

    Please help

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

  • HT5312 What if i don't have a recovery email

    I need help

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95661)

  • I just bought an ITunes Gift Card and it is asking me for credit card information when I just put money on my ITunes account.

    I have no idea why this is happening. This has never happend before but I am trying to download music and I just added a Gift card to the account and it is asking me for credit card informaion.

    Add the credit card to verify your identity and then go back and select none to remove the credit card from your account.

  • I couldn't remember my security answers and now my Apple ID is locked how do I get it unlocked?

    I couldn't remember my security answers so now I am locked out of Apple ID so how do I fix that

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • I can't seem to remember my security answers and I'm not able to set up a rescue email address and Idon't know what to do.

    I can't seem to remember my security answers and I'm not able to set up a rescue email address and I don't know what to do.

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107599)

  • It says I have to answer security question I don't remember my answers I clicked the button so my email can send it to me how to restart it but it never did. It won't send me one on my email now I'm not able to buy anything hel?

    i Got a new phone and and it says I have to answer a security question I forgot my security question answers so I clicked the button where I can reset my security questions and send it to my email but it never sent it to my email what should I do because now as many times as I click the button is still won't send and I'm not able to buy anything off of iTunes or the App Store please help ASAPl

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • I don't remember my security answer and it's not my 1st time for using this device,i using this before..but the last time I try to buy some games using iTunes card its saying this is your 1st time using this device so I need to answer the security questio

    i don't remember my security answer and it's not my 1st time for using this device,i using this before..but the last time I try to buy some games using iTunes card its saying this is your 1st time using this device so I need to answer the security questio

    https://expresslane.apple.com/

  • HT201303 What happens if I dint remember my security questions and answers

    What happens if I dint remember my security questions and answers

    You can reset them if you set up a rescue email. If you didn't, you can contact support. Just clikc the "Support" button up on the right side.

  • I don't remember my security answers, but it's not giving me an option to send a rescue email

    I don't remember my security answers and I have two emails set up. The websites keep saying to send a rescue email but it doesn't give me the option to send one. I can get on my apple store on the computer but it requires the security questions for my ipod; I don't understand what I'm doing wrong. Someone please help!

    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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