HT5312 What to do if I forgot the security questing to my Apple ID

What  to do if i for got the security question to me Apple ID

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
(90988)

Similar Messages

  • Sister was using my iPod, she changed Apple id to hers, then forgot the iTunes password, now it's disabled she doesn't know what backup email she use or the security questions HELP can Apple reset my iPod?

    sister was using my iPod, she changed Apple id to hers, then forgot the iTunes password, now it's disabled she doesn't know what backup email she use or the security questions HELP can Apple reset my iPod?

    Is there a way to find my Apple ID Name if I can't remember it?
    Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
    How do I change or recover a forgotten Apple ID Password?
    If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.
    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or          
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • HT2731 I forgot the security answers for my Apple ID

    help me..I forgot the security answers for my Apple ID

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send/Continue.
    You should get a response within 24 hours by email.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
    on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
    At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT5312 what if i can not remember the security questions and no longer have access to the rescue email address?

    Hi
    I can not remember my security questions and no longer have access to the email account that i used for my rescue email.
    I have a new ipad and can not buy anything on the app store until i can resolve this.

    On your computer or safari on your iOS device navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753.  Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • HT5699 I forgot the security answers for my Apple ID

    I forgot my Apple ID

    Reset Security Questions
    http://support.apple.com/kb/ht5312
    If you still have problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • HT5312 I forgot the security questions and also the password for security info email of my apple id. Now I want to change the security info email with another. What Should I do?

    I forgot the security questions and also the password (and even account id, sequrity questions,... becouse I didn't use for a long time) for security info email of my apple id. Now I want to change the security info email with another. What Should I do?

    Even if I'm not despertate, creating a new Id is good Idia. But I think I must create another email address also since I can't use the first email adress as an apple id for the new one. That means I should check everyday the new email address also, that is making life complex. Better to try the 1st solution. Thank you very much.

  • TS2446 I forgot the security question about what was my first car and what is my favorite car! What is the solution to change that? please help me, thank you in advance Leo

    I forgot the security question about what was my first car and what is my favorite car! What is the solution to change that? please help me, thank you in advance Leo

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • HT1920 what if i forgot the  security question on itunes sign in

    what if i forgot the  security question on itunes account and wont let me purchase anything on itunes and i already redeem a gift card in account

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • What to do if I forgot the answers for my security question

    What to do if I forgot the answer for my security question.

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support

  • I want to restart my iPhone 4 as I have simply purchased an  5c  want to sell my iPhone4 but I made a new Apple id and I forgot the password to my old apple id and security questions also I tried the email way but nothing came through what do I do?

    I want to restart my iPhone 4 as I have simply purchased an  5c  want to sell my iPhone4 but I made a new Apple id and I forgot the password to my old apple id and security questions also I tried the email way but nothing came through what do I do?

    Hi If you use a new Apple ID when setting up new iPhone Any music or Apps you have paid for will be lost. If you want to use your Apple ID that you have go to apple/support/id/apple.com. Cheers Brian

  • HT5312 i forgot the security questions and i have no idea how to reset them

    hey, how do I reset my security questions? i done it before many times but today i forgot the security question answers. also, I've been using the same devise everytime which is my ipod touch.

    Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • TS2446 What can I do if I forgot the security question answer ?!

    What can I do if I forgot the security question answer ?!

    Make sure you have a credit card listed in itunes (at least temporarily)  before you call. Call them and they will identify your phone and ask you info about your credit card. WAIT until they reset your security questions then MOST IMPORTANT remove your credit card information. Also set a secondary email address in the security question section for next time. This will save you 40 minutes.

  • HT5312 I forgot the Security question in my email account, How to get a rescue email address?.

    I forgot the Security question in my email account, How to get a rescue email address?.

    You can go to the phone number for your country from http://support.apple.com/kb/HE57 and ask to speak with Account Security, or you can go to the ExpressLane at https://expresslane.apple.com and then iTunes, then iTunes Store, then Password and Security Questions and fill out the form.

  • HT5312 I forgot the security answer also the email is incorrect. So can i use the other email to know the answer of security question

    I forgot the security answer also the email is incorrect. So can i use the other email to know the answer of security question

    The reset link will only work for the rescue email address that you currently have on your account. If it's wrong (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to correct your rescue email address for potential future use

  • HT5312 I forgot the security question

    Dear ,
    I forgot the security question of Apple store, I tray to call apple support but it give me  SMS sorry
    Could you please help me to rest the answer
    Thanks
    Tarrad

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

Maybe you are looking for

  • Unable to update the serial number through bdc in Sales Order

    Hi experts, I written the inboud FM for to update the 3rd party items serial number to the sales orders through BDC Call transaction Method. Here i am facing a problem when i have the 19 item Quan ,it is updating correct through idoc , when ever ther

  • Is there any way to write-enable an NTFS-format WD external Hard Drive ?

    I have a WD Elements external HD unit, 1TB previously formatted NTFS under Windows XP on a PC. I would like to use this HD unit to both read and write data using both the Windows PC and a MacBook Pro. But when connected to the MacBook Pro (USB), the

  • Lenya Help urgent

    Hi I have successfully installed Lenya in my machine. However, after logging in when i try to create any document through default or blog publication, it shows lot of exceptions like below: Kindly help me out in solving this issue pls.......... its v

  • How to render a html content in a text field?

    Hi! Is it possible to render a html content(like <strong>< b >This text is bold  </strong></b>) in a Text field with Crystal Report for Eclipse Basic . In .Net there were a field called  Text Interpretation where you could choose HTML. But in Eclipse

  • CS4 Photoshop keeps crashing

    I upgraded to adobe CS4 and my Photoshop continually crashes forcing me to use my CS3 edition. Does anyone know of any fixes for this, its starting to get really annoying when you do just minor this as image resizing and it crashes. I am running on M