HT5312 What to do if we can t remember the answers to the secrets questions and we do not receive the reset when clicking send reset to rescue email ( can t remember what is the rescue email we gave ) ?

What to do if we can t remember the answers to the secrets questions and we do not receive the reset when clicking send reset to rescue email ( can t remember what is the rescue email we gave ) ?

The Three Best Alternatives for Security Questions and Rescue Mail
     1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2.  Call Apple Support in your country: Customer Service: Contact Apple support.
     3.  Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

  • I forgot my answers to my security questions and I'm not receiving my reset email I need help soon because I have $15 on my account please help ASAP

    I forgot my answers to my security questions and I'm not receiving my reset email I need help soon because I have $15 on my account please help ASAP

    See Kappy’s great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
    https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
    About Apple ID security questions
    http://support.apple.com/kb/HT5665
     Cheers, Tom

  • HT201363 I can't remember the answers to my security questions and I am not receiving the rescue email.

    I can't remember the answers to my security questions and I am not receiving the rescue email.  How can I reset the questions/answers?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (118855)

  • I forgot my answers to my security questions and I have not received the email to reset my answers

    I check my email and yet no email has been sent and I know I'm using the same email as my Apple ID.

    The reset email will be sent to your rescue email account, that won't (can't) be the same as the primary email address (or any other address) on your account.
    If you aren't receiving it to your rescue email aaccount (or you don't know what it is), then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 I cannot remember the answers to my security questions and I do not see the option to email the answers to my rescue email, although I know I have one. What do I do?

    I cannot remember the answers to my security questions and I do not see the option to send it to my rescue email, although I know I have one. What do I do? I cannot use my account for iTunes until I answer the questions and I recently got $50 of iTunes from my parents. HELP!!

    Are you sure that it's a rescue email address (it's not the same thing as an alternate email address) ? If you do then you should be able to go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I can reset my secret question and I do not have rescue email. What I do ?

    Help  Ito get my secret question  and I do not have rescue mail

    If you can't use the recovery procedures because you don't have a rescue email address you will have to contact Apple.
    See http://support.apple.com/kb/HT5699

  • HT5312 I forgot the answer to my questions and I'm not receiving any email

    I forgot the answers to my questions and I'm not receiving any email in rescue email

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • Hello, I've forgotten the answer to my secret questions, and I keep requesting an email to reset them but I'm not receiving the email in my inbox even though the apple website says email has been sent!! Help!!

    I've forgotten the answer to my secret questions and my account is locked I can't purchase anything, and I've clicked reset and apple website says they've sent me an email but I haven't recieved anything in my inbox!! Help!! I don't know what to do I've tried more than 10 times

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • HT5312 I sent an email to reset my security questions and I have not received any emails?

    I have sent myself an email through iTunes to reset my security questions and I have not received any emails..help?!

    Check your junk mail folder just in case.

  • I asked reset secret question, but I did not receive a message on my email

    I asked reset secret question, but I did not receive a message on my email
    what can i do right now??

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108393)

  • Forgot the answer to a secret question and I want to re-

    Forgot the answer to a secret question and I want to re-
    my id************
    <Email Edited by Host>

    Your Apple ID or your admin password for your Mac?
    For Apple ID support -> http://www.apple.com/support/appleid/.
    Clinton

  • I want to restore the secret question and I does not have the option of sending e-mail to restore

    I want to restore the secret question and I does not have the option of sending e-mail to restore

    Go here, find your country and follow the directions to contact Apple for help.
    http://support.apple.com/kb/HT5699

  • I can not remember my security questions and it will not let me reset

    I can not remember my security questions and it will not let me reset

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108234)

  • HT5312 i can not remember the answer to my security questions and it does not give me an option to have my answers sent to me. can someone help me with this?

    I am trying to log into my itunes and I put my apple id and password in and it wants me to answer the security questions and I know one of the answers but not the other.  and it does not give me an option to reset the questions or have them emailed to me.  Any suggestions?

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions; nobody on these boards can.
    (90863)

  • I have a problem with my apple ID, i don't remember the answers of my secret questions and the email were they send the answers have been disabled

    Yesterday i bought a new macbook pro and i tried to buy pages and keynote, but when i put my id, the ask me the secret questions, i don`t remember the exact answer to that questions, and the mail the send the answers, don't exists anymore

    Did you have a rescue email address on your account ? If you did then have you checked the inbox and spam folders on that for the reset email ?
    If not then you will need to contact Support in your country to get the password reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    You can't create another account with the same email address, and all purchases are tied to the account that downloaded them - so creating a new account won't give you access to a previous account's purchases.

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