HT5312 When I go to Account Managemet. They won't have the option about, send reset security info to your email. Why don't they have that option?

Help

Because you didn't previously set up a rescue email address, which isn't the same as an alternate email. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99594)

Similar Messages

  • HT5312 I have a rescue email and I forgot my password answers. When I enter incorrectly, I DO NOT get the option to send reset security info email to.... Please help. Thanks

    I have forgotten my apple id security questions/answers. I have a rescue email address but I do not get the option to send a rescue email to ...
    Please can you help.
    I have locked myself out!!
    Thanks

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • HT5312 I can't get the option to send reset security questions to my email

    When I go to reset my security questions, it won't give me the option.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (93698)

  • HT5312 In my account do not appears "send reset security info email to ..." and I have forgotten my security answers. How do I reset my security questions ?

    I don't remember my security questions and answers and I can't reset it.
    The option "send reset security info email to ..." do not appears to me and I don't live in USA and don't have a "valid" phone number to apple.
    How I can reset my security questions ?
    Thanks.

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87765)

  • HT5312 Ok So I did everything it told me but then when I went to the part where it asks you the security questions (Third picture) It didnt have send reset security info thingy! So how am I supposed to reset them now?

    Ok So I did everything it told me but then when I went to the part where it asks you the security questions (Third picture) It didnt have send reset security info thingy! So how am I supposed to reset them now?

    The email response is automated, and almost certainly is detected as "junk" or "spam". So, try again and check your spam folders for their reply.

  • HT5312 What happened to the "send reset security info email to  .....@...." link?

    What happened to the "send reset security info email to  .....@...." link at the bottom of the security questions? I forgot mine and cannot figure out how to send this email...

    It's only there if you previously set up a rescue email, which isn't the same as an alternate email. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104132)

  • HT5312 I want to change my security questions, but the option" forgot your answers? send reset security info email to" doesen show even if I answer mor than 3 questions, it's bloked for 8 hours

    I want to change my security questions, but the option" forgot your answers? send reset security info email to" doesen't show, and after I answer 3 wrong questions, it's bloked for 8 hours, how can I change the answer to this questions If the link doesen show on the aplle wb page?

    The 'send reset info' only shows if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not showing then that implies that you haven't got one on your account, and you won't be able to add one until you can answer 2 of your security questions - in which case  see if the instructions on this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551

  • HT5312 security question, and email for Send reset security info

    hello,
    i forgot answer for my security question, but my email for Send reset security info email to j•••••@poczta.onet.pl is not current
    please help me .what can i do?

    We can't help you here, we don't even have access to (legitly) Directory Services.
    Please check with AST.
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • Im trying to reset my security codes but when i click send reset security info it doesn't send

    Help!

    Hey Winklestoo,
    Thanks for the question. If you are having issues with the security questions associated with your Apple ID, follow these steps:
    If you forgot the answers to your Apple ID security questions
    http://support.apple.com/kb/HT6170
    Reset your security questions
    1. Go to My Apple ID (appleid.apple.com).
    2. Select “Manage your Apple ID” and sign in.
    3. Select “Password and Security” on the left side of the page.
    4. If you have only one security question, you can change the question and answer now.
    5. If you have more than one security question:
              - Select “Send reset security info email to [your rescue email address].” If you don't see this link or don't have access to your rescue address, contact Apple Support as described in the next section.
              - Your rescue address will receive a reset email from Apple. Follow its instructions to reset your security questions and set up new questions and answers. Didn't receive the email?
    After resetting your security questions, consider turning on two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.
    If you can't reset your security questions
    Contact Apple Support in either of these circumstances:
              - You don't see the link to send a reset email, which means you don't have a rescue address.
              - You see the link to send a reset email, but you don't have access to email at the rescue address.
    A temporary support PIN isn't usually required, but Apple may ask you to generate a PIN if your identity needs to be verified.
    Thanks,
    Matt M.

  • HT5312 Forgot your answers?  Send reset security info email not available?

    send reset security info email not available plese help me how can reset security question if not available.

    If you forgot the answers to your security questions and don't have a rescue address with which to reset them, you need to contact Apple's Account Security team for assistance.
    You can speak to an Account Security Advisor by calling AppleCare technical support. To find the right contact option for your country, see this article:
    Contacting Apple about your Apple ID account security
    http://support.apple.com/kb/HE131

  • HT5312 no Forgot your answers? Send reset security info showned

    i have floowed the oppsions to reset my security quwstions on my apple id but no forgot your answers have showened

    If you aren't getting the reset link then you don't have a rescue email address (which is not the same thing as an alternate email address) on your account, and you won't be able to add one until you can answer your questions - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 What do you do if the option to send the security info to your email?

    I've been trying to buy some songs from iTunes but it keeps asking me for my security questions, which it has never done before, and I don't remember my answers. I tried to go to apple support using the express lane and when I went to the section to figure out how to fix it, it sent me here and the screen shot here shows that there should be an option to have the information sent to your recovery email, which I have 2 attached to my account, but there is no option in my account management page. I tried emailing apple support and they told me that the section of apple support that I contacted the wrong apple support people for my problem even though I opened the email option from the express lane. Please help me, I have a bunch of iTunes cards that i got for Christmas that I would like to use!!!

    The option to send reset info only appears if you have a rescue email address on your account, which is a different address / setting to alternate email address. If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 I forgot my security QA. How can I reset and it up again? The problem is: when I log in the "Password & Security" there is no "Send reset security info email to ..." How can I do in this case? Thanks in advance for prompt help

    Hello,
    I forgot my security answer fro the security questions. I want to reset it and get new one, but therer is no sign: "Send reset info email to ...".
    How can I do?
    Thanks in advance
    tolia9960

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
    (89599)

  • What a bunch of **** is Firefoxes complaints procedure. They don't have one! It's all this usual **** of forums etc. You can't actually send a complaint directly to Firefox. Why don't you have a "Contact Us " link? oles!!

    I already wrote my comments on the previous page!
    Now *****
    '''Removed profanity. Please read the rules and guidelines at https://support.mozilla.com/en-US/kb/Forum+and+Chat+Rules+and+Guidelines - FF4L'''

    If you have feedback about Firefox in general, please go to http://hendrix.mozilla.org/ .
    If you would like to provide feedback about your experience with Firefox 4 Beta, see [http://www.mozilla.com/en-US/firefox/beta/feedback/ this link].

  • HT5312 The link saying, "forgot your answers,Send reset security info email to......" Isn't there

    The link isn't there. HELP

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96553)

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