HT5312 Where can i go to receive the rescue email?

I have forgotten the answers to my security question and i would like to rescue my account.

You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102766)

Similar Messages

  • HT5312 I can't seem to get the rescue email for my security questions to reset them plz help idk what to do :o

    Plz help me idk what to do

    If you aren't receiving the email (and you've checked the spam folder on your rescue email account as well as the inbox, and tried clicking the reset link again), or you don't have a rescue email address on your account (you won't be able to add one until you can answer your questions), then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT5312 What to do if we can t remember the answers to the secrets questions and we do not receive the reset when clicking send reset to rescue email ( can t remember what is the rescue email we gave ) ?

    What to do if we can t remember the answers to the secrets questions and we do not receive the reset when clicking send reset to rescue email ( can t remember what is the rescue email we gave ) ?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT201363 I can't remember the answers to my security questions and I am not receiving the rescue email.

    I can't remember the answers to my security questions and I am not receiving the rescue email.  How can I reset the questions/answers?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (118855)

  • I am not receiving the "rescue email" on my primary ID

    Looks like I forgot my password on my primary Apple ID (using one of my kids' right now) and I am not receiving the "rescue emails" after it says they've been sent.
    So I tried to guess the password too many times and now Im locked out till later this evening.

    Hi quebeker,
    If you are having issues with your rescue email, you may find the following article helpful:
    Apple Support: Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Regards,
    - Brenden

  • HT5312 My problem is that I'm n not receiving the rescue email, I retried so many times and nothing happened. What should I do?

    Every time I want to buy an app I get this message saying "You need to answer security questions first" and the problem is I forgot the answers to these questions, it showed me that if I forgot my answers I should visit Appleid.apple.com and send a "reset security questions e-mail", I pressed on that link, signed in then pressed on this option "Send reset security info email to c*****@hotmail.com" I typed my email *the same Apple account email* and it showed me that the "reset security questions e-mail" has been sent to my account, I logged in to my account and found nothing, I tried waiting but nothing happened, I did the whole same thing many times, sending the "reset security questions e-mail" but I received nothing on my email. What should I do?
    I need to reset these questions because I need my apple ID
    Thanks for your time

    Check the spam filter. If it's not there, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100346)

  • HT5312 So, I'm trying to get the rescue email .. But this does nothing. There is no button or anything to fill in .. I don't want to call, I just want to change my security questions. How do I do this online??

    I want to change my security questions online .. How do I do that?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form. This generally requires calling.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103723)

  • HT5312 ok but where do i go to send me rescue email so i can retrive the ans

    ok but where do i go to send me rescue email so i can retrive the ans

    If you have already have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT201356 Can you please put the steps to change the rescuer email address since I cannot receive any emails

    Can you please put the steps to change the rescuer email address since I cannot receive any emails

    The steps on the page that you posted from should work, but you can only change your rescue email address if you remember your answers to your security questions :
    - log into the account via the 'manage your apple id' button on http://appleid.apple.com
    - select the Password & Security section on the left-hand side of your account's screen
    - answer the account's security questions
    - you will then get a screen where you can change the address (and/or the questions)
    If you can't remember your answers, and you aren't receiving the reset email to your current rescue email account (and you've checked the spam folder as well as the inbox on it, and tried clicking the reset link again) then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Contact Apple for help with Apple ID account security
    If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
    When they've been reset follow the above steps for changing your rescue email address

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