HT5312 Where the **** is the rescue email address link?

I'm really ******. My iTunes account has been locked for weeks where I have to type in an authentication crap that I don't even remember. I read about it on apple's unreliable website, and the image they show isn't even what the actual webpage looks like. Please help.

The option to send reset info to a rescue email address (which is not the same thing as an alternate email address) only appears as described on that page if you have a rescue email on your account - if it's not showing then I assume that you don't have one, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Similar Messages

  • HT5312 What if i forgot the rescue email address ? And the security questions ... I only have This sonnet seems to be about the author's attempts to immortalize his wife or the love of his life. Access  to my apple id email . I think someone changed them

    What if i forgot the rescue email address ? And the security questions ... I only have This sonnet seems to be about the author’s attempts to immortalize his wife or the love of his life. Access  to my apple id email . I think someone changed them .

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    The security questions and rescue email address is there for account security. If you don't have a rescue email address then contact iTunes Support using the link on the HT5312 page that you posted from.
    When they've been reset you can then either a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5312 how do i get to the rescue email address page?

    My young son cannot remember his security answers and I do not understand how to get to the rescue email address page.  please help

    You need to ask Apple to reset the security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98618)

  • HT5312 forgot answers for security questions, my apple account has updated email address but the rescue email address  for account is old and not accessible - do not know how to update that address so i can authorize new devices...

    forgot answers for security questions, my apple account has updated email address but the rescue email address  for account is old and not accessible - do not know how to update that address so i can authorize new devices...

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

  • HT5312 how do you reset your security questions when the rescue email address no longer exists?

    how do you reset your security questions when the rescue email address no longer exists?

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
    (90823)

  • HT5312 What if i also forgot the rescue email address or i cant reach it anymore???

    What if i also forgot the rescue email address or i cant reach it anymore???

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • How do I figure out the rescue email address for my Apple ID?

    I can't remember my answers and I can't remember what my rescue email is how can I figure that out?

    http://support.apple.com/kb/HT5312
    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • HT201356 Can you please put the steps to change the rescuer email address since I cannot receive any emails

    Can you please put the steps to change the rescuer email address since I cannot receive any emails

    The steps on the page that you posted from should work, but you can only change your rescue email address if you remember your answers to your security questions :
    - log into the account via the 'manage your apple id' button on http://appleid.apple.com
    - select the Password & Security section on the left-hand side of your account's screen
    - answer the account's security questions
    - you will then get a screen where you can change the address (and/or the questions)
    If you can't remember your answers, and you aren't receiving the reset email to your current rescue email account (and you've checked the spam folder as well as the inbox on it, and tried clicking the reset link again) then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Contact Apple for help with Apple ID account security
    If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
    When they've been reset follow the above steps for changing your rescue email address

  • I have lost my old itunes account as it had an gmail address which has been deleted by google, the rescue email address is also no longer valid

    i am unable to locate my old itunes account. I save music from my own collection and purchased tracks from itunes. i believe the account was using an old gmail account which has been deleted by google as it was inactive for a period of time. the rescue email address is also not obsolete. Is there anyway of tracking down my old account either by creditcard number or home address? i have not been able to get music on any of my devices, ipad 2 or my iphone 5. really need some help as this has been like it for several months.. probably a couple of years if i thnk about it.

    Welcome to the Apple Community.
    The following article(s) may help you.
    Look up your old and forgotten Apple ID

  • I no longer have the email address that is suppose to be my rescue email address.  I am not able to reset my security questions because of this.  I need to know how to reset the rescue email address.

    I no longer have the email address that is suppose to be my resuce email address to reset the security questions.
    How can I reset the rescue email address if I don't have access to it?
    Thanks,
    Wareagleauburnfan

    have a look at this support article.

  • I have iphone5 which i bough from india ..i forgot my password of apple id can i get the rescue email address on which i getting the reset verification mail

    i have iphone5 which i bough from india ..i forgot my password of apple id can i get the rescue email address on which i getting the reset verification mail

    You will have to try to recover the password or contact Apple for help.
    https://iforgot.apple.com/
    IF you still cannot recover it, contact Apple according to the instructions here.
    Apple ID: Contacting Apple for help with Apple ID account security - Apple Support

  • How do I change the RESCUE email address for my security questions, when I have forgot the security questions and answers?

    How do I change the RESCUE email address listed for my security questions to my Apple ID notification to change security questions? The current email for changing my security questions is no longer my email. And I forgot my security questions answers. What do I do?
    iPad 2, iOS 7.1

    There is no need to post multiple versions of your question, the answers will be the same,
    Please see your other thread.
    https://discussions.apple.com/thread/6078685?tstart=0

  • I Forgot My Rescue Email , But I Don't Know How To Find The Rescue Email Address! Please Help!

    I Forgot My Rescue Email , But I Don't Know How To Find The Rescue Email Address! Please Help!

    See the "more like this" section on the right side of this page

  • What would happen if I were to delete the primary email address linked to my Apple ID?

    I wish to completely de-activate my @hotmail email address in order to be left with just my @icloud email address becuase I would find life more managable that way.
    I found out that I cannot change my primary @hotmail email address linked to my Apple ID with an @icloud email address as it is an active, separate Apple ID (in itself with a separate purchase / download history etc)...
    Also I am aware that separate Apple ID's cannot be merged together...
    My question is: "What would happen if I were to delete the primary email address linked to my Apple ID?"
    Would I be able to keep and use my purchases, provided they are backed up on my Mac and authorised?
    Would I be able to update those transferred purchases even though the email address linked to the apple ID in which the app was bought no longer exists?

    You can change the primary e-mail address associated with your Apple ID, so long as it isn't a mac, me or icloud email.
    http://support.apple.com/kb/HT5621
    Your Apple ID account, regardless of the primary email, can never be 'deleted', just abandoned.
    You could always just switch between the two Apple IDs as needed, to access the different purchases.

  • HT5312 The rescue email address is not correct. How do I change it?

    I need to change my rescue email. How do I do it?

    If you know the answers to your security questions then follow the steps half-way down the HT5312 page that you posted from :
    Navigate to appleid.apple.com using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
    Once you've finished editing your rescue email address, click the Save button directly below the email field.
    If you can't remember your answers and don't have access to your existing rescue email account then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

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