HT5312 why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put

why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put in the first place

1. Because if you could, someone who breaks into your account could do it as well.
2. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
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Similar Messages

  • I never put security questions on my apple I'd and now it won't let me buy anything with my money it keeps asking me for the answers that I don't know

    I never put security questions on mt apple I'd and now it won't let me buy anything with my Money I need help A.S.A.P

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • I can't buy anything from iTunes as they keep asking me about my security questions but I haven't set any security questions

    I Can't buy anything from iTunes as I haven't set any security questions but they keep asking me questions

    If you log into your account on http://appleid.apple.com and select the Password And Security section of your account are you able to set them ? If not then is there a reset link beneath the questions that show on that screen (it all only show if you have have a rescue email address on your account) ?
    If not then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT4436 I have loaded iCloud on my iPad and I cannot purchase anythingI from iTunes. It keeps asking me for security questions. What am I doing wrong?

    I have loaded iCloud on my iPad and I can't purchase anything new through iTunes. The security questions keep coming up. I answer them and then I get a blank square and nothing. Please help.

    iTunes has made it a required thing, that even though you are using itunes gift cards you still need to have your billing information filled out.

  • Ok my old  iPod broke so I bought a new one but I cant buy anything on iTunes because it's asking sucurity questions what do I do ?

    Please help

    Welcome to the Apple community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
    I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
    If that doesn't help you might try resetting your password.
    If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • HT204074 i have been unable to sync music from my itunes acct to my Nano. My computer is authorized on a computer i no longer have access to. If i buy Itunes Match, will it then be possible to sync to my nanao?

    I have been unable to sync music from itunes to my Nano .The authorized computer i was using is no longer accessible. If i purchase itunes Match, will it then be possible to sync my nano

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • After re-setting my password, why can't i sign into my email?

    After re-setting my password, why can't i sign into my email? After I reset my password and pull up my mail, a message pops up saying that it cannot sign in. What should I do??

    Try Frequently Asked Questions About Apple ID
    And on your iPad, tap Settings / Mail, Contacts, Calendars. Tap the mail account name / Account. Re type in the correct password there then tap Done.

  • I just got the new itunes and I can open itunes and see my music but whenI try and go to the itunes store it just loads to a white page. I try and refresh and go to the home page and nothing happens. I can sign into my account and the tabs for the itunes

    I just got the new itunes and I can open itunes and see my music but whenI try and go to the itunes store it just loads to a white page. I try and refresh and go to the home page and nothing happens. I can sign into my account and the tabs for the itunes store pop up like they normally would when browsing the itunes store but when I click on one of them, it is a blank page. Is there a setting I need to change? Does it just take an extremely long time to load? Please help!!

    Bucktr09:
    I'm having the exact same problem.  I upgraded to the newest version of iTunes on my iMac and ever since I did the store is a blank white screen.  I can get my library content but the store is a no go.  Is there any one out there with a solution?

  • Why can't I sign into I cloud on my I pad but can on any other devices i.e. my I phone and my I mac

    Why can't I sign into my iCloud on my iPad but can on any other devices i.e my I phone and I mac

    What App are you using to log in, Safari?
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    "An error occurred during activation. Try again." Why can I not sign into Imessage?

    Hi,
    You stated earlier that you had already deleted the "madrid" .plist with no effect.
    Can I check you did this with the app closed down or at least restarted the app straight afterwards ?
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    8:04 pm      Sunday; June 15, 2014
    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • Why can't I sign into the YouTube app. I just get authentication error

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  • Why can't I sign into my iMessage with the correct username and password?, Why can't I sign into my iMessage with the correct username and password?

    Why can't I sign into my iMessage with the correct username and password?, Why can't I sign into my iMessage with the correct username and password?

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    http://www.apple.com/support/ipodtouch/contact/

  • Why can't I sign into Face  Time

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