HT5312 why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put
why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put in the first place
1. Because if you could, someone who breaks into your account could do it as well.
2. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
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Similar Messages
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I never put security questions on mt apple I'd and now it won't let me buy anything with my Money I need help A.S.A.P
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I Can't buy anything from iTunes as I haven't set any security questions but they keep asking me questions
If you log into your account on http://appleid.apple.com and select the Password And Security section of your account are you able to set them ? If not then is there a reset link beneath the questions that show on that screen (it all only show if you have have a rescue email address on your account) ?
If not then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I have loaded iCloud on my iPad and I can't purchase anything new through iTunes. The security questions keep coming up. I answer them and then I get a blank square and nothing. Please help.
iTunes has made it a required thing, that even though you are using itunes gift cards you still need to have your billing information filled out.
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Please help
Welcome to the Apple community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try resetting your password.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices) -
I have been unable to sync music from itunes to my Nano .The authorized computer i was using is no longer accessible. If i purchase itunes Match, will it then be possible to sync my nano
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem -
After re-setting my password, why can't i sign into my email?
After re-setting my password, why can't i sign into my email? After I reset my password and pull up my mail, a message pops up saying that it cannot sign in. What should I do??
Try Frequently Asked Questions About Apple ID
And on your iPad, tap Settings / Mail, Contacts, Calendars. Tap the mail account name / Account. Re type in the correct password there then tap Done. -
I just got the new itunes and I can open itunes and see my music but whenI try and go to the itunes store it just loads to a white page. I try and refresh and go to the home page and nothing happens. I can sign into my account and the tabs for the itunes store pop up like they normally would when browsing the itunes store but when I click on one of them, it is a blank page. Is there a setting I need to change? Does it just take an extremely long time to load? Please help!!
Bucktr09:
I'm having the exact same problem. I upgraded to the newest version of iTunes on my iMac and ever since I did the store is a blank white screen. I can get my library content but the store is a no go. Is there any one out there with a solution? -
Why can't I sign into my iCloud on my iPad but can on any other devices i.e my I phone and I mac
What App are you using to log in, Safari?
You cannot access icloud.com from an ios device in a browser. They have individual apps (find my phone, mail, calendar) to access those services from an ios device. -
"An error occurred during activation. Try again." Why can I not sign into Imessage?
Hi,
You stated earlier that you had already deleted the "madrid" .plist with no effect.
Can I check you did this with the app closed down or at least restarted the app straight afterwards ?
If you did that close the app if open and access the ~/Library/Preferences folder again.
This time delete com.apple.imessage.bag.plist
This item stores the Apple server used for your Login to the iMessages server and contains a date/time reference.
Restarting the app after deleting this file will make it reconnect with the iMessages servers in a fresh manner which my solve things.
It may sort out any date/time issues with the stored date.
Messages is one of the app that Apple have "Sandboxed".
This means that some of it's operations are held away from other apps to prevent one app bringing down several others.
This is turn means that the route or path used by the app to Read and Write to the various .plists is different to the direct placing in ~/Library/Preferences.
The Path is ~/Library/Containers/com.apple.iChat/Data/Library/Preferences
Mostly the items in here are then Aliases that point to the actual originals in ~/Library/Preferences. However there are exceptions.
You can copy and paste the Path above in to the Finder > Go Menu > Go to Folder dialogue box to access this folder.
Once there use the Finder's View Menu > Show Path Bar.
This adds a collection of folders across the bottom of the Finder window.
Right click on the Preferences folder at the right hand list of the Path.
Chose the Get Info option.
In the Info panel scroll to the Bottom.
Your Shortname should appear (with (Me) as well) and you should have Read and Write Permissions
If you highlight this and then use the Cogwheel type iCon it should reveal you shortname again but in Greyed out form which mean you Own the File/folder
Repeat this for each containing folder until the Library item on the left (you don't need to do the Little House icon one)
You should have Read an Write Permissions and Own all of them.
Can you confirm this ?
8:04 pm Sunday; June 15, 2014
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
Why can't I sign into the YouTube app. I just get authentication error
Why can't I sign into the YouTube app. I just get authentication error
No it isnt an issue with the youtube account- i have no problem signing in to youtube. I can even sign into the Google Youtube app. What i cannot sign into is the Apple Youtube app- the one linked to by Safari when you click on a youtube video. Please help me solve this problem as your current answer isnt helpful, thanks
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Why can't I sign into Game Center on iPad Cocoa error 4097 appears
Why can't I sign into Game Center on iPad Cocoa error 4097 appears
I have the exact same problem. I can log into Iworks on my macbook but when I tried to share my numbers doc to iwork on my ipad (first generation) it gave me the same error. Do you think it has something to do with icloud?
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Why can't I sign into my iMessage with the correct username and password?, Why can't I sign into my iMessage with the correct username and password?
Are you trying to sign in with App Store Apple ID or, another ID that isn't associated with your device?
Have you tried contacting Apple Support?
http://www.apple.com/support/ipodtouch/contact/ -
Why can't I sign into Face Time
Why can't I sign into my face Time..have changed password...Still can't sign in
FaceTime, Game Center, Messages: Troubleshooting sign in issues
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Why can't I sign into you tube
why can't I sign into my you tube channel? This is day number 3 not being able to sign in. I click sign in and the page gets redirected and I am still not signed in.
No, that warning shouldn't be checked.
If clearing the cookies doesn't help then it is possible that the file <i>cookies.sqlite</i> that stores the cookies is corrupted.<br />
Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete other present cookie files like <b>cookies.sqlite-journal</b> in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.
You can also try to login in Private Browsing mode to see if that works.
*https://support.mozilla.org/kb/Private+Browsing
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
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