HT5312 why do i have to talk to someone all on the phone to answer a simple security question... im not very social and id rather find an answer by reading it on the website; after all that's what its for. Right?

frustrated

If you have a rescue email address on your account, as described on the HT5312 page that you posted from, then you can reset them via http://appleid.apple.com - follow steps 1 to 5 half-way down that page and you should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset - which is likely to be by phone as they need to confirm your id and that it's your account, which is more easily done by phone rather than having emails going back-and-forth.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

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    Manage My Apple ID
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       1. Use Apple's Express Lane.
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    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
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         3. Apple ID- Contacting Apple for help with Apple ID account security.
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