HT5312 Wrong answer for id security quesion and can not  make areset

I were took  capture the answer for id securrity question by take a photo   The probelm  when i filled up my answer into  id question the result is one or both incorrect   Pls. Help

The reset link, as described on the page that you posted from, only shows if you have a rescue email address on your account. If you don't have one (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

Similar Messages

  • HT5622 I forget the answer for the security question and have not rescue mail

    how reset security question and I have not rescue mail

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 I forgot the answers for the security questions and I want send the answers for my email

    I  forgot the answers for the security questions and I want send the answers for my email

    Contact iTunes Support:
    Go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
       Then select 'iTunes Store', and on the next screen select 'Account Management'
       Next choose 'Apple ID Account Security' and fill in that you'd like your security   
       questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
    2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
    Cheers,
    GB

  • I forgot the answers for the security questions and when I try to change them (My Apple ID - Manage your account - Password and Security) I'm asked to answer the exact questions I'm Trying to change because I don't remember the answers. How can I do it?

    I forgot the answers for the security questions and when I try to change them (My Apple ID -> Manage your account -> Password and Security) I'm asked to answer the exact questions I'm trying to change because I don't remember the answers. How can I do it?

    Can't you try the email option instead?

  • HT201363 hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?

    hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?

    Hi Roy,
    Contact iTunes support:
    https://getsupport.apple.com/GetproductgroupList.action
    Select your country, complete the prompts.
    Or you can contact them by email:
    https://ssl.apple.com/emea/support/itunes/contact.html
    They usually will get back to you via your regular email within 24 hours.
    Cheers,
    GB

  • I forgot the security answers for my security questions and now I'm locked out

    i forgot the security answers for my security questions and now i'm locked out.

    Try this Discussion...
    https://discussions.apple.com/thread/4305745
    And/or see the More Like This section on the right.

  • HT5312 I don't remember my answers to the security questions, and have not received the reset email despite several attempts?

    I don't remember my answers to the security questions, and have not received the reset email despite several attempts?

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

  • HT201363 I forgot the answers for my security questions , how can I get them back ?

    I forgot the answers for my security questions , how can I get them back ?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106187)

  • TS3297 I DON'T REMEMBER THE ANSWERS TO MY SECURITY QUESTION AND CAN'T DOWNLOAD A MOVIE FROM A NEW DEVICE

    I don't remember the answers to my security questons and can't download movies or music on a new device. where can I get or change the security answers?

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • What if I forgot my answer for the security question, what can I do?

    I can't buy things with my account. I forgot the answer for my security question, what can I do to reset the security question?

    http://iforgot.apple.com.

  • HT1937 I have two security question and can not remember them also I do not have rescue email address, what Can I do?

    I have two security question and can not remember them also I do not have rescue email address, what Can I do?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101276)

  • Need to add condition to a template and can not make it work.

    I am trying to add a condition to a template and can not make it work. Mainly because I am new at this. I have a field that needs to have a condition set. The field is LTD. The maximum value is $233.00. If the amount is less the 233, that value is used. If it is over 233 then 233 is used. So, if LTD is greater then 233.00 then 233.00 else LTD.
    Can anyone help me write this for a Word BI Publisher Template. I need this report now but can't go to class until later this year.
    Thanks,
    Rick

    Replace LTD with the correct element name.
    <?choose:?>
    <?when: LTD > 233 ?>233<?end when?>
    <?otherwise:?><?LTD?><?end otherwise?>
    <?end choose?>

  • I have an iPad 2 wifi 3G , living in Iran and can not make call , what i should do?

    Hello , I have an iPad 2 wifi 3G , living in Iran , and can not make call , what i should do?

    If you're trying to FaceTime, you must be connected to a wifi source and the other individual must also have wifi and FaceTime. Like Jonathan said, it can't make calls.

  • I've had this iPad computer thing for a few months now. I used to just put in my password when I downloaded an app or such like. Now it wants me to set up 4 further questions and answers "for added security". How can I return to the old system?

    I've had this iPad thing for a few months. It used to just ask me for my password, but now it is demanding I set up four questions and answers for
    "added security". I don't want to do that, I just want to carry on as I was but the machine is preventing any app downloads etc.
    Seems the stupid machine is in control.
    How do I get it to listen when I threaten it with a good thrashing and a one way trip to the garbage unless it does what I say?
    Thanks

    Chick3597 wrote:
    Regardless of apple updating something or another. I have no need for the additional questions and really don't want to allow them to bully me into compliance.
    You may have no need for additional but Apple does. They don't want your iTunes account to be hacked and then go complaining to them that their security procedures are not up to standards.
    Chick3597 wrote:
    So how can I continue in the good old fashioned way?
    Its really absurd to even ask this in light of the information that you have been given already. The "old fashioned" way is gone. It's Apple's store, Apples's rules and IMO - its a wise decision on Apple's part.
    You do not have to comply at all, but you will not be able to purchase from iTunes anymore, but nobody is going to force you to do something that you do not want to do.

  • I forgot the answers to my security questions and do not posses the option to send answers to a rescue email

    I forgot the answers to my security questions. I have gone in circles reading over the instructions on how to retrieve them via rescue email, but I do not have that option. I cannot buy music on three out of four of my devices because of my lack of answers to the security questions. What do I do?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

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