HT5361 I am having trouble with closing the mail app so that I can shut off my laptop. the menu bar under file doesn't give me the option to quit. that option is lister, but it is faded. command Q will not close mail either.

I am unable to shut off my laptop because I can not close the mail app. Command Q doesn't work. While "quit mail" shows up under FILE on the menu bar, it is faded and not a working option. Mail appears to be frozen. I also can not pull up the mail page despite the app being open. Clicking on the mail icon does nothing and there are no available options under the menu bar. Help, please! Thanks!

Try force-quitting (command-option-esc).

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So I have an ipod 4 and I'm having trouble with my wifi. It shows that I'm connected but everytime I try to get on an app it won't load. Can anyone help?? I've tried resetting everything

my ipod 4 shows im connected to wifi but none of my internet apps will load, please help?? ive tried resetting everything and nothings working

Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

Hello Sue,
I have an iPad 3, iPad Mini and iPhone 5S and they are all sluggish on capitalisation using shift keys. I hope that Apple will solve the problem because it is driving me crazy.
I find using a Microsoft Surface and Windows 8 phone, which I also have, work as well as all the ios devices before the ios 7 upgrade.
It has something to do with the length of time that you need to hold the shift key down. The shift key needs to be held longer than the letter key for the capitalisation to work. For some reason, this is a major change in the way we have learnt to touch type on computers. I am having to relearn how to type!
Michael

HT1414 I have broken the glass on my ipod touch. I am having trouble with some of my apps opening when I touch the screen. Can the glass be replaced? Will that solve the problem?

I have broken the glass on my ipod touch. I am having trouble with some of my apps opening when I touch the screen. Can the glass be replaced? Will that solve the problem?

Very likely yes.
Apple will exchange your iPod for a refurbished one for $199 if a 64 GB 4G, $99 for the other 4G iPods and $149 for a 5G. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

I'm having trouble with how the font/font size appears once its in InDesign.

Help! @I'm having trouble with how the font/font size appears once its in InDesign. It looks good in Word, then I make my PDF, place it and it suddenly looks different. It's frustrating because not all of the documents look that way, creating a very inconsistent look. What am I doing wrong?

Sure. The first screen shot is the PDF after it's placed in InDesign. The second one is the PDF.

I am having trouble with my billing, it keeps saying that it's been declined

I am having trouble with my billing, it keeps saying that it's been declined

Hi ..
Make sure you are using an Apple Pay supported card issuer > Apple Pay participating issuers
These support links may come in handy in the future.
Set up and use Apple Pay
Apple Pay FAQ

I Am Having Trouble With Mozilla Firefox. For Some Reason I Can Not Type Any Thing In

I Am Having Trouble With Mozilla Firefox. For Some Reason I Can Not Type Any Thing In. I Can Not Type Anything Into Yahoo Search Or Any Where I Need A Password. Anytime I Try To Type Anythink In It Locks Up Firefox The Same With Thunderbird Can't Write An Email Thunderbird Locks Up When I Start Typing. My Roboform Will No Longer Fill In The Forms. I Have Uninstalled All Three Programs Three Times. Can You Give Any Help.
Thank You

Hi,
Sounds like you have two problems there. One for Firefox and one for Thunderbird.
We can help you with the Firefox question but your other Thunderbird question will have to go into the Thunderbird queue. You can create a new Thunderbird question by going to [/questions/new/thunderbird]
Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:
*'''Windows/Mac''': Go to Help > Restart with add-ons disabled
*'''Linux''': Run ''firefox -safe-mode'' in the Terminal/Konsole
If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

I am having trouble with comcast e mail using safari

I am having trouble with xfinity e mail using browser, SAFARI

I too had this issue. I was recently an employee and user of Comcast and they do not support Safari. Some functions work, many don't. I used Firefox and had no issues. I also set up my mail using MAC MAIL and didn't have any issues with that.

Pages app unexpectedly quit whilst I was in the middle of a document. I can now not open it AT ALL. I find it's not just that particular document that won't open, but any of my Pages docs will not open using the current version of Pages. Any help?

Pages app unexpectedly quit whilst I was in the middle of a document. I can now not open it AT ALL. I find it's not just that particular document that won't open, but any of my Pages docs will not open using the current version of Pages. The reports of the app unexpectedly closing each time, automatically went to Apple, but I am not sure what happens with them then. Does anyone know how to help me with this? We live in a very isolated region so rely on internet help. Thanks

I also managed to read a few other discussions about Pages and files not being able to open. I actually went to the last back-up and restored the computer from that and everything seemed to work ok again, which is great!...advice from another discussion I think you may have been involved in PeterB. Thanks for the advice...also this advice, as I will make a note of trying to open using the Shift key if it happens again and see what happens...might be an easier first option than restoring from a back-up. Thans heaps for the help!
I was interested to read some of the other discussions where it was stated that Pages '09 seems to be a better option to use. I have both installed, so I will lkeep this in mind. Thanks heaps!

Having trouble with First Class mail

I'm trying to use my email at school (Benito Juarez Community Academy) and also set up Gradespeed but having trouble with both.
In composing mail, the screen will only accept a line or so and no more. I can mail that but message is incomplete. Also, can't get into Gradespeed. All I get is a multicolored pinwheel that is a security check but never stops spinning.

See this thread: [[/en-US/questions/894442]] OWA 2010/Firefox 8 and ASHX Attachments

Need a recommendation on using the book module ...having trouble with choosing the best template and adjusting text etc.

Having trouble working with photo text box and normal page text boxes. Cannot seem to consistently grab the handles of either and re-size. Is there a good tutorial out there?

Adobe TV is a good place to start. See if these video tutorials help:
Book Creation
http://tv.adobe.com/watch/getting-started-with-adobe-photoshop-lightroom-5/lightroom-5-cre ating-and-publishing-a-book/
Modify Layouts of Images & Text
http://tv.adobe.com/watch/whats-new-in-lightroom-4/modifying-book-layouts-/
Backgrounds & Favorites
http://tv.adobe.com/watch/whats-new-in-lightroom-4/advanced-book-module/

I am having trouble with safari and most apps shutting down when I'm in the middle of stuff what do I need to do to resolve this?

I am havering trouble with safari and apps shutting down on me all the time what can I do to resolve this problem. Thanks :-)

Make sure you have enough free space on your iPad. With iOS 7 it is recommended that you have 15-20% of the storage space on the device free. For a 16 GB device that is 2.4-3.2 GB free. For a 32 GB device that is 4.8-6.4 GB free. For a 64 GB device that is 9.6-12.8 GB free.
Also try a reset. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

I am having trouble with buying stuff on apps on m iphone4

I put my voucher on itunes and currently have $20 on it but when I go to by anything on a pre-existing application, it is telling me that I need to download the application before I buy anything on it. But like I said, I already have the app on my phone.

Make sure you have enough free space on your iPad. With iOS 7 it is recommended that you have 15-20% of the storage space on the device free. For a 16 GB device that is 2.4-3.2 GB free. For a 32 GB device that is 4.8-6.4 GB free. For a 64 GB device that is 9.6-12.8 GB free.
Also try a reset. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

In the Menu Bar, under File, then Open File, how do I change the selections?

I have Firefox 11.0 and Windows 5.1 (2007). In Firefox, I click on FILE in the Menu Bar, then OPEN FILE (Ctrl+O), and I see a small box; it says Look in: Mozilla Firefox. Below is a selection of files within the folder Mozilla Firefox. To the left is a column of four other folders: Downloads, My Computer, John, Lori. The last two are obviously two of the folders I've created on my computer, using Windows. But I don't know how they got here! I have no recollection of customizing this particular Firefox menu option by adding those folders, nor can I figure out what to do in order to further customize it. Can anyone tell me: (1) how can I change the original "Look in" option so that it opens with something other than "Mozilla Firefox" (which, after all, I never need to access)? (2) how can I add/delete/change the choices offered in the column on the left, so that different folders are listed? (Currently, if I want to access my Windows folders/files, I first have to minimize the Firefox screen; this seems to me a nice shortcut, but I'd like it to include shortcuts to the folders I use the most, which does not include "Mozilla Firefox"!) (3) Is this actually a Firefox feature, or is it a Windows feature? It does look like Windows (Windows style, Windows folders), but it appears only in the Firefox Menu Bar, along with Bookmarks, Tools, etc. Thanks!

This sounds like a Windows thing ( You can post a photo and I can tell you for certain). Those folders are Windows system created folders that your computer has had since it was installed, all Firefox does is use the Windows File picker, which is what you see when you open that window. So, to customize you'd have to do that from Windows Explorer (not Firefox).
The Window should however remember what folder you were in last.

Re: Why am I having trouble on my sign out with the Itunes store tab (like it stays highlighted) and it will not close out either?

I also have this same question listed under: the Itunes Store category. There are bit more details listed for the question as above. Please help.

You question would probably best appear in iTunes for Windows (you have a PC right?)
https://discussions.apple.com/community/itunes/itunes_for_windows
I suggest reposting there, with a detailed description of what you did, and what messages appeared, etc.

HT5361 I am having trouble with closing the mail app so that I can shut off my laptop. the menu bar under file doesn't give me the option to quit. that option is lister, but it is faded. command Q will not close mail either.

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