HT5361 I have Snow Leopard on my late model IMac. I downloaded Mountail Lion and paid for it from the Mac Store. It will not install. It takes me through several pages and then button to install is greyed out. A message that this disc is used for Time Mac

I have a late mode IMac 27" running Snow Leopard. I downloaded Mountain Lion from the Apple Store and paid for it. When I trie to install it took me through the first few pages of installation such as agrreeing to terms and the Lion Page showed up asking where I wanted to intall Mountain Lion. The install button was greyed out. I also had a message this disc is used for Time Machine. I had no other disc to choose from. Time Mahine was in the OFF position. I tried hooking up an external drive and tried using it as th Time Machine Backup. That did not work and it also said this disc is used by Time Machine. I have read of several other cases like this but have found no solution other than doinh a complee wipe of the hard drive and doing a reinstall which I really want to avoid if I can.

Look at the root of your hard drive for a folder called Backups.backupdb.
Or, a sparse bundle disk image for one of mobile computers that might have tried to back up to your Mac.
If you have those, remove them and try again.

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Sign out, Sign in | Creative Cloud Desktop app
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I own Final Cut Pro 6 and have been running it on an older G4 tower. I upgraded to a MacPro tower and the app will not install. I get a message "Not supported on this computer" cannot believe this. Help anyone.

I own Final Cut Pro 6 and have been running it on an older G4 tower. I upgraded to a MacPro tower and the app will not install. I get a message "Not supported on this computer" cannot believe this. Help anyone.

Here are the min. system requirements.... it looks like you meet them.... but I may have missed something...
Final Cut Studio 2 (Including Final Cut Pro 6)
• A Macintosh computer with a 1.25GHz or faster PowerPC G4, PowerPC G5, Intel Core Duo, or Intel Xeon processor
• 1GB of RAM
• An AGP or PCI Express Quartz Extreme graphics card (Final Cut Studio is not compatible with integrated Intel graphics processors)
• A display with 1024-by-768 resolution or higher
• Mac OS X v10.4.9 or Mac OS X v10.5.5 or later
• QuickTime 7.1.6 or later
Additional Recommendations
• 2GB of RAM when working with compressed HD and uncompressed SD sources
• 4GB of RAM when working with uncompressed HD sources
• A display with 1280 x 1024 resolution or higher
Additional Requirements for Motion
• A standard or built-to-order system configuration with a NVIDIA GeForce 5200, FX Go5200, FX 5200 Ultra, 6600, 6600 LE, 6800, 7300, 7300 GT, 7800, 7600 GT, 8600, 8800 or Quadro class graphics card.
• A standard or built-to-order system configuration with a ATI Radeon 9800, 9700, 9600Pro, 9600XT, 9700Pro, X800, X1600, X1900, or X2600 class graphics card; or a ATI Mobility Radeon 9700 or 9600 graphics card.
• For 16- and 32-bit rendering: a graphics card with at least 128MB of VRAM.
Additional Requirements for Color
• The standard graphics card in any Mac Pro, 17-inch MacBook Pro, 24-inch iMac, or 2.5GHZ or faster Power Mac G5 Quad:
• ATI Mobility Radeon X1600
• ATI Radeon X1600
• NVIDIA GeForce 7800 GT, 7600 GT, 7300 GT, 6800 Ultra DDL, 6800 GT DDL, 660, or Quadro FX 4500.
• For 32-bit rendering: a graphics card with at least 256MB of VRAM.
• A display with 1680-by-1050 resolution or higher (excluding 20" iMac); dual displays are highly recommended.
• A three-button mouse for full functionality
Apple article on Final Cut Studio 2: http://support.apple.com/kb/SP535

I have an iMac that I am running OSX 10.8.3 on. I keep trying to install 10.8.4 but it will not install. I tried updating and installing several times and it restarts the computer but it will not install the software. My machine is about 8 months old.

I have an iMac that I am running OSX 10.8.3 on. I keep trying to install 10.8.4 but it will not install. I tried updating and installing several times and it restarts the computer but it will not install the software. My machine is about 8 months old so, it's in the newish range. HELP!

Sometimes the App Store version doesn't work correctly. In this case, install 10.8.4 with the Combo version > http://support.apple.com/kb/DL1659?viewlocale=en_US&locale=en_US
The Combo installer is the safest way to update OS X, and it allows you to update more than one computer with a single download

I have a new 27 inch i Mac which works well except the App store app will not open, and when it is attempting to, my network crashes. What do I need to do? Mark

I have a new 27 inch i Mac which works well, except the App store app will not open, and when it is attempting to, my network crashes. What do I need to do? Mark

Hi,
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
If after reboot that doesn't help...
Open Console in Applications>Utilities & see if there are any clues or repeating messages when this happens.

I downloaded mountain lion and then the new office suite (word, ppt, excel) but now when I try to display one of my ppt's it says 'ppt cannot open the file...the file may be corrupt, in use, not a type recognized by ppt etc.." how can I fix it?? HELP

I downloaded mountain lion and then the new office suite (word, ppt, excel) but now when I try to display one of my ppt's it says 'ppt cannot open the file...the file may be corrupt, in use, not a type recognized by ppt etc.." how can I fix it?? HELP

Did you try to open teh fle by double-clicking its icon? If the file was made with an older version of Office, you may get that message. Try opeing PP and, from its "File" menu, see if you can open the ppt. I've foundthat often gets around that message and then yo ucan save the file from the newer version.
If that doesn't work, consider asking in the Microsoft Office: Mac forums here:
Office for Mac forums
PowerPoint is not an Apple product and it seems a lot of people around here avoid Office.

Down loaded Mavericks, will not install on my computer because it says "this hard drive is used for time machine back up".

Down loaded mavericks, it will not install on my computer because it says" this hard drive is used for time machine back up". So I used my old computer hard drive for back up and reloaded the program but it still says the first hard drive is being used.

Welcome to Apple Support Communities
Make sure you have selected your MacBook Pro's hard drive as the destination to install Mavericks. If so, you have the "Backups.backupdb" folder in the root level of your hard drive.
That's the folder used by Time Machine to store backups of your files, and the Mavericks installer understands that your internal hard disk is the Time Machine drive.
To fix this, open a Finder window, select the Go menu (on the menu bar) > Go to Folder, and type:
Then, delete "Backups.backupdb", empty the Trash and run the Mavericks installer. Finally, install OS X Mavericks

I attempted to download a song. It originally did not download correctly. I refreshed the download and it supposedly completed. Upon playing the song in both my library and on the Itunes store it will not play past the first 5 seconds. How can I fix this?

It originally did not download correctly. I refreshed the download and it supposedly completed. Upon playing the song in both my library and on the Itunes store it will not play past the first 5 seconds. How can I fix this?

Hello Whitney262,
Thanks for using Apple Support Communities.
I would go ahead and make sure you can first download the content, then remove the song from your iTunes Library, and download again from your iTunes past purchases. The article below will walk you through the entire process:
Download past purchases
http://support.apple.com/kb/ht2519
Take care,
Alex H.

Installation adobe reader XI 11.0.07 in windows 8 is not installed me, gives me a message that says "windows search cannot stop". What can i do?

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HT201209 I have remaining credit at the iTunes Store, but will not let me use without a download code! That code was thrown away month ago, after downloading it. How can I use my unused credit $??

I have remaining credit at the iTunes Store, but will not let me use without entering 'your Gift Card or Download Code' which, of course, was thrown away months ago, when I first put the code in! Originally it was put into my computer, now I'm trying to redeem on my iPhone. Anybody have any ideas....I mean it IS my money! Thanks Ruthie

What you are saying does not make sense. You redeem a card once, that's it. It doesn't matter what device you are using, as long as it's using the same account, you will get the reminder of your store credits.
Could you give more details now?

Raw files from the new Nikon D810 will not open with either Photoshop CS5.1 or Lightroom 4. When will a real Adobe solution be available to work with Raw (NEF) files in their native format, using CS5.1 and LR4?

Raw files from the new Nikon D810 will not open with either Photoshop CS5.1 or Lightroom 4. When will a real Adobe solution be available to work with Raw (NEF) files in their native format, using CS5.1 and LR4?

Clarification: this is a user forum; you are not addressing Adobe here.
The answer to your question as phrased is: never.
CS5 is history and it is not longer supported. There will not be any updates or bug fixes for CS5.
You need to convert the raw NEF files from your D810 to raw DNGs using the free, standalone Adobe DNG Converter 8.6 RC (beta), the first version ever to support that camera..

HT203175 On my PC when I attempt to go to the Itunes store it will not connect and it gives me error (-3221). any ideas?

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Try this discussion...
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I've not had occasion to do this but the process would seem to be: open the 'App Store' application in the 'Applications' folder. Under 'Quick Links' at the top of the right-hand column click 'Redeem'. Sign in and enter your code when prompted.

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HT5361 I have Snow Leopard on my late model IMac. I downloaded Mountail Lion and paid for it from the Mac Store. It will not install. It takes me through several pages and then button to install is greyed out. A message that this disc is used for Time Mac

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