HT5362 Mail will not shut down or open

My mail is not responding since upgrading to os x. Will not shut down or open and cannot shut down.

Press command + option + esc keys together at the same time.
Wait.
When Force Quit window appears, select the application if not already.
Press Force Quit button at the bottom of the window.
Wait.
Application will quit.
If this does not help, press the power button for 7 or more seconds.
Computer will shut down.
Restart.
http://support.apple.com/kb/HT3411

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Mail stops mac shutting down.

Hey richardfromloveland,
Thanks for the question. I understand you are experiencing issues with the Mail application on your MacBook. If you are unable to quit the application, you may need to force quit it:
OS X Mavericks: If an app freezes or quits unexpectedly
http://support.apple.com/kb/PH13975
If the app is frozen, force quit the app. Press Option-Command (⌘)-Esc, select the app, then click Force Quit.
When you force an app to quit, you may lose unsaved changes.
Thanks,
Matt M.

HT5361 mail will not shut down

I cannot shut down my mail application unless I force shutdown.

I am having the same problem. I vacuum the mail index daily but there is no change in behavior.

HT1277 I can't do an update because MAIL will not shut down!!!! The Quit Mail choice in the drop down menu is gray and does not repond!

I am not able to do an update because mail is open.

Hi Charlie,
Hold these keys to get a Force Quit to come up where you can choose Mail...
CMD+alt+esc
Sometimes alt is option key.

My iMac will not shut down cause it says my mail is open but it is not and i cannot open it from the bottom of the screen don't know what to do

my imac will not shut down cause it says my mail is open but it is not and i cannot open my mail from the bottom of the screen

Hi there, go in to the utilites of you applications folder and find "Mail" then go stop processes.
If you cannot find Mail then open mail up and follow the process as above.
Thanks an Appple Certified Mac Technician Trainee

Mail will not quit System will not shut down

My computer is locked because mail will not quit and the system will not shut down or restart because mail is still running. Whatever I click on in the mail window I get the thunk sound. I cannot send or receive mail, access the individual mail boxes. I think I might have accidently deleted my mailbox, but it shows in the source list so I am not sure what happened? Anyone have a clue on how to get mail functioning again????

Choose Force Quit from the Apple menu, find the Mail application in the list, and quit it. If it won't quit after this has been done, save all open documents in other applications and use the Activity Monitor in the /Applications/Utilities/ folder to force quit the loginwindow process; you will then be logged back in or returned to the login screen depending on whether automatic login is enabled.
(18069)

Cannot open jpgs Preview will not shut down, color spinning wheel present

Trying to open jpgs and all I get is the spinning color
wheel. The files will not open.
Preview will not shut down even with apple prompt
of instructions on how to do so.
First aid in the OS10 utilities has seemed to disappear, but its still there for OS9.
I've been opening hundreds and hundreds of jpgs the last few weeks, printing and dumping duplicate images, etc...
And now I get this.
Ideas on how to clear this problem up? And ideas as to what the problem is?
thx - Craig

It sounds like it might be a good idea to run the disk utilities (applications/utilities/disk utility) and run the repair disk permissions. I have found that this often solves these oddball problems.
Try completely restarting everything. Run preview before clicking on anything and try opening one of these items from the file menu. does it make a difference? If so, do "get info" on a jpeg image and see if preview is the default viewer for it. If not, that may be your problem. If you have another preferred application you may want to set all your jpegs to open in that application until you get preview straightened out. Best of luck!

My mail is stuck, and the computer will not shut down. What should i do?

My mail is stuck, and the computer will not shut down and the Mail is not responding. What should i do?

Hi Clinton,
This happens to all the time and this is what I normally do. (Press and hold the pwer button until the computer shuts down) but, this doesn't seem to answer the real issue. Its just like you cut of the power to shut it down.
Kind Regards
Francis

MacBook Pro will not shut down

A principal at my district has a MacBook Pro 15-inch Early 2008 (2.4/2X1GB/200-5400/256VRAM/AG) running OS 10.5.8 that will not shut down. When shut down is chosen, the computer restarts instead of shutting down. It does not matter how shut down is chosen, whether it is from pull down menu, keyboard command, click on shutdown in the login menu, etc. I have tried resetting PRAM, SMC, starting up from a known good system, and run diagnostics applications (which turn up no problems). The only way to get the machine to tunr off is hold the power button down until it shuts off.
The user complains it also gets very hot when he leaves it sitting open in sleep mode. I have not observed that particular symptom. It also tend to run down the battery faster than it should (battery check shows it to have 80+% of it's original capacity.) But Activity Monitor does not show any unusual activity.
Any suggestions what I can try next to figure this thing out?
Thanks.

On occassion (like tonight) my MacBook Pro will not
shut down - even when I attempt to force quit. Any
suggestions?
Happens here too, but very rarely. In my case it mostly happens late at night when OS X is supposed to run some internal maintenance jobs, maybe some of them do not allow a shutdown?
Does holding the power button down for approx. 10 seconds work? If yes, then I would not worry about it. If no, there is something seriously odd and I would report it to AppleCare.
Cheers,
Uwe

Safari will not shut down

My safari will not shut down. I tried to restart my computer, but since safari will not shut down, neither can the computer. I was using a web-based IEP (teacher program) software that required opening a PDF in Safari when it stopped working. Any help would be great. I also cannot use Safari. It will minimize.
Thanks!

Force quit Safari.
Command + Option + Esc
Or click Force Quit from your Apple  drop down menu.
Or, you can force quit apps using the Activity Monitor located in HD > Applications > Utilities

Final cut will not shut down stays in the dock and I have to reboot

Final Cut will not shut down ..... stays in the dock and I have to physically reboot

Maybe I'm misunderstanding what you mean by stuck in Dock.
You reboot your Mac. Is FCP trying to open automatically (the icon bouncing)? Or is it just visible in the Dock?
Russ

Itunes will not shut down. it keeps reopening?

its the latest version, windows 7 is up to date. after updating iphone and ipad tp iOS 5 itune keeps opening every 2-3 minutes, it will not stop! i uninstalled it and reinstalled, still the same. this is maddening!

Hi jkherman.
I am having a similar problem. I shut down iTunes and then shut off my computer (MBP 13", 2.9 GHz i7, OS X 10.9).
When I reboot, iTunes appears to be running, however the window is not visible, but the icon is lit from underneath in my dock and iTunes is running when I check the Activity Monitor.
Also, it will not shut down from the dock icon. I need to go into Force Quit to shut it down.
Any ideas?
Thanks!

Leopard will not shut down?

Hi,
On installing Leopard I had loads of issues so decided to do a clean install which did resolve all my issues. However, this latterly I noticed Leopard will not shut down, it runs through the process, as in the finder and any open applications disappear, then I just get winding down icon and it never turns off.
Any suggestions?

a brody wrote:
It is unlikely any next update will fix this issue, because it is not an update related issue. If it were, no one here would be able to shutdown their machine.
Is this necessarily true? If Leopard shut down is hanging fora several people when Tiger did not then this strikes me as a software problem that will (hopefully) be identified, fixed, and rolled up in a future update.
I will caveat this comment though with the fact I'm new to the world of macs and very new to these forums so I don't necesarily know what I'm talking about(!) so please correct me if I'm wrong to believe this.
Let me throw my experience into the mix :
Having never had any software issues with my Mac's I upgraded to Leopard a few days ago and noticed two things:
1) When booting up it gets to the desktop and displays Macintosh HD quickly but then spins the coloured wheel (what's this called by the way?) for about 15 seconds before displaying the dock and the rest of the desktop. I have a 2.8ghz extreme iMac intel so surely should be much faster.
2) Shut down does not finish. The files/dock and everything go, but the backdrop screen remains with the egg-timer (again what is this called now it's not an egg timer)
Thanks for any tips.

New Macbook Pro will not shut down.

Hi,
So I just got a new Macbook Pro four days ago from the Apple store and I'm already running into a little bit of trouble, that being my macbook will not shut down. Once I open the shut down window, the normal countdown that comes with it usually will not appear and I am incapable of clicking the shut down button. I have not downloaded anything onto my mac besides Microsoft Silverlight, Adobe Flashplayer, and a pdf document of my receipt from the apple store. I have burned some of my music CDs into itunes and browsed the web (nothing fishy; just some shopping, movie streaming from netflix and youtube, and reading articles online published by universities). Should I take the computer to the Apple store or is this something I can fix on my own?
Thanks so much

If I were you I'd take it back to the Apple store and let someone at the Genius Bar take a look at it. The worst case is you made an extra trip, but at least this way you can exchange it immediately if there's a problem. You only have a 14 day window for this, might as well take advantage of it.
The only other thing I can suggest is to open the Force Quit option from the Apple icon in the upper left corner. See if there are any apps that show Not Responding. If there are any like that, force quit them then try to shut down.

My mac mini will not shut down. I need to manually shut it off with the power button.

My mac mini will not shut down or restart. I need to manually shut it off with the power button.

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of report — it will be very long and not helpful.

HT5362 Mail will not shut down or open

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