HT5444 Assistance needed to update to Mountain Lion

My Mac is a MacBook Mid 2007, Software is Mac OS X Lion 10.7.5.
It is compatible to the OS X Mountain Lion system requirements mentioned under the 'System requirements for OS X Mountain Lion' page. However when I try to install it reads the following: "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer."
Could anybody assist on how I can update to Mountain Lion and over come this problem?
Thanks

Hi Niel
I do have OS X Lion already installed, do you know how I can update to Mountain Lion and over come this problem?
Thanks

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I have an older iMac running on 10.5.8 and need to update to mountain lion how do i go about it?

I have an older iMac running 10.5.8 and need to update to mountain lion, how do I go about it?

Welcome to the Apple Support Communities
Check if your computer is compatible with Snow Leopard > http://support.apple.com/kb/sp575 If it's supported, cal Apple to buy Snow Leopard > http://support.apple.com/kb/HE57 Then, make a backup, insert the DVD and upgrade. Finally, open Apple menu > Software Update and install the latest version.
Check if your Mac is supported > http://www.apple.com/osx/specs If it's supported, open App Store and purchase OS X. Check if your programs are compatible > http://www.roaringapps.com

Will I need to update from Mountain Lion (10.8.4) to Mavericks prior to the Yosemite rollout this fall?

I am running Mountain Lion (10.8.4) currently. I rolled back to Mountain Lion from Mavericks back in October 2013 because I was having problems with it. However, I've heard there are improvements to Maverick since my initial install. My question is will I need to update from Mountain Lion to Maverick in order to update to Yosemite this fall? Thanks in advance.

jdeclanflynn wrote:
...My question is will I need to update from Mountain Lion to Maverick in order to update to Yosemite this fall? Thanks in advance.
If your goal is to install Yosemite upon its release, I doubt you will need to do it from Mavericks.
If Mountain Lion does not have features you need and Yosemite will, then, as WZZZ suggest, give Yosemite a chance to have any bugs worked out first.
If your concern is security, Mavericks is the current OS but Apple is still providing Security Updates for Lion, so Mountain Lion should still be good to go for a while yet.

HT1338 need java update for mountain lion

Need to find out how to get java update for mountain lion not showing up as any update needed in apps store, but program I am using is requiring jave update.

Here is the direct download;
http://support.apple.com/downloads/DL1515/en_US/JavaForOSX.dmg
http://support.apple.com/kb/DL1515

HT1338 How do you ignore unwanted/un-needed software updates in Mountain Lion?

Several software updates come available via the OS X App store, many of which I do not need, as they are related to software or hardware I don't have or use. Is there a way to ignore them in Mountain Lion?

OK..found another question like mine that already had the answer...problem solved. Thanks!

Do i need os x lion to update to mountain lion

I am still running mac os x 10.5.8 (Leopard, if I am not mistaken) and I guess I need to update to mountain lion since I am thinking about acquiring the new iPad or iPod touch.
Can anyone help as to what I need? I just bought through Amazon.com Mac OS X Snow Leopard and once I get it will upgrade to Snow Leopard 10.6.8, I think. What else do I need to upgrade to Mountain Lion OS X 10.8?

You need the Mac App Store to get Mountain Lion. So you either need Snow Leopard 10.6.8 or Lion 10.7 to get Mt Lion. However, you need Snow Leopard to get Lion, so I would just upgrade to Snow and then jump over Lion to Mt Lion if possible. But you also need to make sure that your Mac can run Mt. Lion.

My iMac does not connect to internet via wireless after I log in. I have to open network preferences and run the assistant everytime to make it work. Its a new system, updated to Mountain Lion,.

My iMac does not connect to internet via wireless after I log in. I have to open network preferences and run the assistant everytime to make it work. Its a new system, updated to Mountain Lion,.

Hi, this has worked for a few...
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.7…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
For 10.5/10.6, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
Click OK.
Also, turn off IPv6:
System Preferences » Network » AirPort » TCP/IP tab » Configure IPv6
Or whatever Interface you use.

Do I need external hard drive to back up my iMac before update to mountain lion? My is OS 10.6.8

Do I need external hard drive to back up my iMac before update to mountain lion? My is OS 10.6.8.

First, repair your hard drive and permissions:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Second, make a bootable backup to an external drive using the Restore option of Disk Utility:
Clone using Restore Option of Disk Utility
1. Open Disk Utility in the Utilities folder.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Select the destination volume from the left side list and drag
       it to the Destination entry field.
5. Select the source volume from the left side list and drag it to
      the Source entry field.
6. Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
Third, purchase and download Mountain Lion from the App Store. Be sure you meet the requirements for Mountain Lion:
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

Hi! I just updated to Mountain Lion to make full use of iCloud, and I am attempting to turn on Photo Stream. I currently have iPhoto '09, version 8.12, and think I need to update to iPhoto'11, but I'm reluctant to do this due to very bad reviews.

Hi! I just updated to Mountain Lion to make full use of iCloud and am attempting to turn on PhotoStream. I have iPhoto '09, version 8.12, so I think I need to upgrade to iPhoto '11. I'm reluctant to do this as I've read a ton of bad reviews written by people who have purchased the new version. Any suggestions? Is it worth it?

Obviously only you can decide what is "worth it". Millions and millions and millions of people use and like iPhoto '11. Some don't. If you want PhotoStream then you must upgrade to the minimum software levels
LN

Hello everyone I need help! Why i cant Update to Mountain Lion if Im gonna try to update my Macbook Pro with Mac OS X 2.3 GHz Intel Core i5. It always says "Your Software is up to date" which is only Mac Os X ver. 10.7.5

Hello everyone I need help! Why i cant Update to Mountain Lion if Im gonna try to update my Macbook Pro with Mac OS X 2.3 GHz Intel Core i5. It always says "Your Software is up to date" which is only Mac Os X ver. 10.7.5

Not sure what exactly you did (or not), but it looks as if you should attempt doing it all again, only this time all right and by the book. Many millions have done so, and sure it'll work for you as well.
If you've indeed purchased ML already, you'll find it exactly there in the App Store: under Purchases.

HT5048 do you need lion before updating to mountain lion?

I have 10.6.8 and i see that a new os is coming out next month called moutain lion. I didnt upgrade to lion. Do I need lion before updating to mountain lion?

Upgrading to Mountain Lion - http://www.apple.com/osx/how-to-upgrade
Mac OS X: System requirements for Mountain Lion (10.8) - http://www.apple.com/macosx/specs.html
Lion and Mountain Lion application compatibility - http://roaringapps.com/apps:table

I just bought a new Mac, and i cant seem to update to Mountain Lion, any idea's as to why?

i just bought a new Mac, and i cant seem to update to Mountain Lion, any idea's as to why? also i can not seem to download pages from the app store, any idea's on why, please help!!

You need to describe more clearly what you are trying to do and how it is failing.
Was your mac new, or just new to you? What OS did it come with? Lion? Snow Leopard?
Have you already bought Mountain Lion? If so, are you using the same Apple ID that you used for your purchase?
What are you seeing in the App Store? Come to think of it, are in the MAC App Store? (not to be confused with the iTunes App Store!).
If you give answers to these questions we may be able to help!

Updates from Mountain Lion 10.8.3 to 10.8.4 on my iMac Intel Core i7 are giving me problems.

I recently updated my Mountain Lion 10.8.3 to 10.8.4 on my iMac Intel Core i7. Now I am experiencing all sorts of problems.
1. It won't recognize my phone: Under the last OS I used to just plug in my phone and it would automatically recognize it and give me a desk icon. Now, nothing. I am forced to use bluetooth, which is so time consuming, to off load my photos. I even tried lauching iPhoto first and then plugging in my smart phone, and it would not recognize it.
2. Clicking on files or folders on the desktop acts as if I have the shift or command key engaged and highlights all the ones I clicked on, instead of just releasing the last file I clicked on when I click on the next file.
3. My mouse keeps disappearing all of a sudden. So I have to keep moving my mouse around until the cursor finally becomes visable.
4. Some applications, when clicked on in the dock, open a new window as if the computer has lost the path as where to find the original except I don't get an error message saying the alias needs to be fixed. It just opens Applications.
These are the most annoying things that are happening since I have upgraded my iMac. Number 1 is the most important thing now as my videos are taking hours to off load.
Any help would be appreciated.

Hi Eric... I restarted my iMac in Safe Mode. It gave me the option of Me or Guest. I chose Me. It started up. I ran Disk Utility and I noticed that the repairs of permissions were focused on my scanner and printer. Nothing else. Restarted. Noticed that the mouse issue is fixed. Yay! Folder issue is fixed. Yay! Application/path finding also seems to be back to normal. Yay!
My Smartphone will still not mount. Disk Utility did not recognize the phone. Going into About This Mac showed me that it can recognize the phone via Bluetooth. Under About This Mac>Hardware>USB, it also sees the phone. So why is it not mounting like before? Or what is the next step? I read those articles you attached in your initial response.
betty

I am running Snow Leopard 10.6.8 with bootcamp 3.3 on my Imac 2011. I need to updgrade to mountain lion. If I first upgrade to mountain lion, how do I go about upgrading from bootcamp 3.3 to latest bootcamp for mountain lion?

I am running Snow Leopard 10.6.8 with bootcamp 3.3 on my Imac 2011. I need to updgrade to mountain lion. If I first upgrade to mountain lion, how do I go about upgrading from bootcamp 3.3 to latest bootcamp for mountain lion?
I have seen a lot of discussions upgrading from Boot Camp 4 to 5 but no answers upgrading from boot camp 3.3 to 5. My worry is that if I upgrade from snow leopard to mountain lion, that my bootcamp partition will no longer be able to boot up. There seem to be a lot of threads suggesting problems that are possible. Has anyone gone through this upgrade with success?

Before doing any installation restart OSX from your 10.6 Snow Leopard DVD and use Disk Utility to Both Repair The Disk and Repair the Permissions of your Macintosh HD.
Next remove your Snow Leopard DVD and restart your iMac into OSX.
Update to the latest version of OS X Snow Leopard by clicking the Apple icon and choose Software Update to install Snow Leopard v10.6.8, the latest version.
Use Time Machine to make a Full Backup of your Macintosh HD.
Shut down and restart into Windows by holding the Option key at the chime and selecting Windows.
Now use Windows Backup to make a Full Image Backup of your Windows Installation to a removable drive.
Shut Down and Boot back into OSX.
Open the Mac App Store from your Dock to buy and download Mountain Lion. Then follow the onscreen instructions to install it.
Upgrading your OSX to 10.8 should not effect the Windows Partition at all since you are only upgrading the Mac side. You should not have to run the Boot Camp Assitant 5 Utility in OSX at all.
Your Boot Camp 3.3 Windows Support Drivers et. al only effect your Windows installation and should continue to run fine after upgrading.
Which version of Windows do you already have installed on the existing Boot Camp Partition?
Is it 32 bit or 64 bit?

Has anyone else noticed since the last update to mountain lion, if you pit it to sleep, when it wakes there is no sound. you have to reboot to get sound?

I have found, in the past few days, since the latest update to Mountain Lion, if the Mac is put to sleep, there is no sound available when it wakes. I have to re-start to get sound back. Is this general??

Please read this whole message before doing anything.
I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click the line of text below on this page to select it:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
Step 2
Repeat with this line:
{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef
Step 4
ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of login items' | open -ef
Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.
You can then quit Terminal.

HT5444 Assistance needed to update to Mountain Lion

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