HT5455 image persistence problem on Macbook Pro Retina 15"

Is it a faulty or normal behaviour if we see an image persistence after 5 minutes ( less than 15 minutes "Default setting of Energy Saver while using Power Adapter" to sleep/ turn off the display of Macbook Pro Retina 15 inch)?
Today, the Technical support checked my screen using the gray.html and it did not appear. And She said it is a normal behaviour to have an image persistence, because the retina bla bla bla (i don't remember exactly) and just dont leave the laptop too long.
http://r238.local/display/gray.html
Just now after playing a Chess (appx 30 minutes) , and run that test. The image persistence appeared and I guess I need to make appointment again..
Any solution and suggestion?
or We will stick with what the technical support said "Normal Behaviour" ?

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

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                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8fb6a000
                dependency: com.apple.AppleGraphicsDeviceControl(3.7.21)[4700601D-3FEB-3B86-B2BA-8D71AF84D1 C4]@0xffffff7f8fbc1000
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    com.apple.iokit.IOBluetoothSerialManager 4.3.1f2
    com.apple.driver.ApplePlatformEnabler 2.1.0d1
    com.apple.driver.AGPM 100.14.37
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleMikeyDriver 267.0
    com.apple.driver.AppleHDAHardwareConfigDriver 267.0
    com.apple.driver.AppleHDA 267.0
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleIntelHD4000Graphics 10.0.0
    com.apple.iokit.IOBluetoothUSBDFU 4.3.1f2
    com.apple.GeForce 10.0.0
    com.apple.driver.AppleBacklight 170.4.12
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2
    com.apple.driver.AppleSMCPDRC 1.0.0
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    com.apple.driver.AppleMCCSControl 1.2.10
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleLPC 1.7.3
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    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.nvidia.NVDAStartup 10.0.0
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyEventDriver 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.CoreStorageFsck 471
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    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.6.5
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    com.apple.driver.AppleUSBHub 705.4.1
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    com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
    com.apple.driver.AirPort.Brcm4360 901.19.10
    com.apple.driver.AppleAHCIPort 3.0.7
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleUSBXHCI 705.4.14
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    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
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    com.apple.iokit.IOSerialFamily 11
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    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IOAcceleratorFamily2 156.4
    com.apple.AppleGraphicsDeviceControl 3.7.21
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleThunderboltEDMSink 4.0.2
    com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.CoreStorage 471
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.1
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IO80211Family 700.52
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.7.0
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 389.1
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.iokit.IOUSBMassStorageClass 3.7.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
    com.apple.iokit.IOUSBFamily 705.4.14
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    Model: MacBookPro10,1, BootROM MBP101.00EE.B05, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.3f36
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.124.12.10)
    Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 3 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM512E, 500.28 GB
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Apple Internal Keyboard / Trackpad
    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

    Welcome to Apple Support Communities
    When you connect an external display, the dedicated GPU is used. This GPU generates more heat and needs more power, being this probably the reason why your Mac is hot. It also depends on the applications you use, but in this case, I do not find any application that takes a lot of processor and RAM.
    Anyway, those temperatures are still not dangerous. Fans should be working to decrease the temperature.

  • Sounds in the display - Macbook pro Retina 15"

    I had a problem on Macbook pro retina 15 "after 7 months of use. If you gently shake the laptop horizontally, then something starts to hang out in the display. If you press on the screen and shake - sound disappears! What could it be?? Tell me please.

    Hi David.  I don't have as modern a Macbook Pro as you, mine is a 2012 model, but perhaps I can help.  I often find that my SD card will not load when I first insert it.  I have to remove it and then put it into the slot again firmly.
    You also haven't posted any information about the SD card.  What size is it, do you know how it is formatted, has it worked in that same mac previously, where did it come from, does it currently work in another device (such as your camera)?  This sort of information will help to narrow down the problem.
    If you post some more information I'm sure people will try to help you.  In the meantime, if you look at your post again you should see "More Like This" at the bottom of the page and you may find an answer in some of those related posts.
    Hope that helps.
    Ivan

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