HT5525 Hi, I am wanting to order a calendar in iphoto and it is telling me to update to iphoto '11 but I am unable to... Can you help please? Linda

Hi, I am wanting to order a calendar in iphoto and it is telling me to update to iphoto '11 but I am unable to... Can you help please? Linda

. I have version 10.6.8 at the moment... how do I update this?
As Terence Devlin said, the upgrade to Mavericks is free at the AppStore. Open the first tab at the AppStore (Featured) and you can buy it for free, if your Mac can be upgraded to Mavericks.
But before you do that, check the applications you need to use for compatibility with Mavericks, for example at Roaring Apps: http://roaringapps.com/apps?index=a
PowerPC applications can no longer run on Mavericks, some device drivers may not be available as Mavericks compatible versions.
To prepare for the update take these precautions:
Make a full backup of your mac, including the applications libraries. In addition to the TimeMachine backup a bootable clone is very useful, since it enables you to revert easily to the old system.
Update all applications to there latest version, thatare available on Snowleopard.
If you find, that the Mavericks upgrade would make too many applications redundant, consider Terence Devlin's second option to buy the boxed iLife version.

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HT5621 I changed my email address and therefore changed my Apple ID and password on my Mac. Now when i want to use iCloud on my iPad and my iPhone my old email comes up as my Apple ID and I cant log in or update any apps on my iPhone or iPad. Can you help

I changed my email address and therefore changed my Apple ID and password on my Mac. Now when i want to use iCloud on my iPad and my iPhone my old email comes up as my Apple ID and I cant log in or update any apps on my iPhone or iPad. Can you help me?

Downlands wrote:
Cant sign out. No password for now reduntant appleid
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support

HT201269 Hi I want to back up my photos from my iPhone 5. How can I do this? I have an iPad mini but cannot sync to an iPhone as iPad does not have USB port. Can you help please x

Hi I want to back up my photos from my iPhone 5. How can I do this? I have an iPad mini but cannot sync to an iPhone as iPad does not have USB port. Can you help please

You have to back them up to a computer. You would import them either to iPhoto or to the Photos app in your PC:
http://support.apple.com/kb/ht4083
Cheers,
GB

HT4059 I currently use ibooks on my iphone 4s... I want to be able to send several pdf documents at the same time in one email, I thought there was a way to do this? Can you help please?

I currently use ibooks on my iphone 4s... I want to be able to send several documents at the same time in one email, I thought there was a way to do this? Can you please help?

Install ClamXav and run a scan with that. It should pick up any trojans.
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

HT201274 i am trying to erase and reset my ipod but it wants a 4 digit restrictions passcode. i dont have one. can you help please/

i am trying to erase and reset my ipod but it wants a 4 digit restrictions passcode that i do not know/have

Remove restriction passcode
1. Restore to Factory Default
http://support.apple.com/kb/HT1414
2. You can restore from a backup that was done before you enable the Restriction Code.

I have an older version of OSX ,I want to update versions but it keeps telling me I need OSX 10.9 yet i cannot find it can you help

I wish to update my macbook book. every time I try to update the software it asks for OS X 10.9
where do I find this version Of OSX

You first must upgrade to Snow Leopard. And, your computer must meet the requirements for both Snow Leopard and Mavericks.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mavericks if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks- System Requirements
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

On facebook I am suddenly in "guest" sessions. Want to go back to "not guest". Can you help, please?

Can't save others' photos in guest session

We are unable to assist with the Facebook website or App. Try https://www.facebook.com/help

So i redeemed an itunes card and it doesnt let me donwload what i want to download. it asks me for my security questions but i forgot the answers can you help me on what to do please?

I redeemed an itunes card and i was trying to download a game but i couldnt because it asks me for my security question wich i forgot does anybody know what i can do?

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Can you help please. I want itunes to stop starting up automatically

Ok, I know this is probably a stupid question but I can't seem to find the answer lol. Everytime I plug in my ipod, itunes starts up. Its a pain in the rear. Now before I updated itunes i can remember there being a place in preferences or something along those lines that let me say do not start up when ipod is plugged in.
however im not finding that anywhere in this newer itunes and its driving me nuts. What ive seen on the internet is to go to edit>preferences> and then ipod but there is no ipod thing at all, nothing in those preferences says anything about the ipod really.
ugh any help would be appreciateed

When you have your ipod plugged in select it from the source list (on the left where the songs are). The first item should be 'launch itunes when...[you plug it in]' turn that off.
Not sure..looking at the mac version.
Good Luck,
-j

I want to open Twitter, but after I type the password, it doesn't open, but the message for saving PW does appear... can you help me?

I'm using FF on another computer, and pages that I have used in the original have opened, except for Twitter. I give the PW and the message for saving the password appears, but Twitter's HP page doesn't open, instead the registration page is the one that does... I have tried with another system and the page opens, so I know the problem isn't Twitter's, but FF's... can you help me? I want to open Twitter here...

This issue can be caused by corrupted cookies or cookies that are blocked.
*check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"
*https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Please can you help.... I ordered an iPhone 5s in early September from the orange shop in Chamonix Mont-Blanc France. I needed a new phone as i dropped my iPhone and broke it so it thought i would upgrade. I was asked in the shop if I wanted a black or

Please can you help....
I ordered an iPhone 5s in early September from the orange shop in Chamonix Mont-Blanc France.
I needed a new phone as i dropped my iPhone and broke it so it thought i would upgrade.
I was asked in the shop if I wanted a black or white one, I asked for a Black one, as all my iPhones have all been Black as I DON'T LIKE White ones. (sorry)
I was told my phone would arrive in a week so I waited with broken phone for new one. The following week I was told it would be the following week, the following week i was told the same but the assistant in the shop told me they would ring me when it arrived. Three days later i recieved a text from the shop to say the phone would be in tomorrow, when I went in they said it had not arrived and they would call me when it was in the shop.
They called me on Thursday the 17th of October to say the phone was in the shop.
I arrived at the shop at 6:00pm after my work, the shop closes at 7:00pm. I recieved the phone, signed for it and extra unwanted insurance with I was told I could only canceled in a month. I was then told they didn't have any sim cards in the shop, i said no problem the Phone i assume will need charging so i will take it home and charge it and return for the sim tomorrow.
So the Phone remained boxed.
When I returned home and opened the box I realised it was a white one, I replaced the lid put it back in the bag, and returned it to the shop first thing Friday 18th October, to point out the error, only to be told "to bad" ?? I was told I could have changed it the night before but not this morning? They said I had ordered a Black one but as I had signed for a White one nothing can be done. I was angry and left the shop. I returned later the same day with a French friend to try and resolve this problem, as I wasn't sure if something was being lost in translation. I didn't think I was being unreasonable, it is a very expensive piece of equipment and this wasn't what i wanted. They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold, and that mine was a silver one.
I then thought it was my mistake as it was a new phone. She put a sim in the phone put it in the box and I left for a business meeting only to arrive and see a Black iPhone 5s sitting on the table??
So I then returned back to the shop with the Black one and mine still all boxed and untouched to prove they had blatantly lied to me an hour ago, only to be told that there was nothing they were prepared to do.
Is this fair practice ? I am at a loss with this and am looking for help ?

Welcome to the Support Communities. This Apple doc may be of interest:
Channel Member Code of Conduct
Kings74 wrote:
They told my friend that the phone was not available in Black, that was the 5, and that the 5s was only available in silver and gold..
A minor point, but it may avoid a little confusion if, instead of saying "black" in reference to the iPhone 5s, say "space gray":
"iPhone 5s — Available in silver, gold, and space gray" (Source)

Ordering Calendars for delivery in different countries? Live in the UK and want to order a calendar for printing/delivery in Canada. However - can't change the default country -even changed the address in my Apple Account, no result. Any suggestions?

Ordering Calendars for delivery in different countries? Live in the UK and want to order a calendar for printing/delivery in Canada. However - can't change the default country -even changed the address in my Apple Account, no result. Any suggestions?

The general rule is that the shipping address must be in the same country as the billing address of the credit card used to order. However, you can try changing the Print Products store in iPhoto's Advanced preference pane to Canada and try ordering again.
Happy Holidays

Can you help me on something? I restored my iPod and everything I had was gone. (What I Wanted) But then when I looked at my Usage It said I only have 22.5 GB Available and I Used 6.0 But I didn't. I also looked at my Backup storage and it still had all o

Can you help me on something? I restored my iPod and everything I had was gone. (What I Wanted) But then when I looked at my Usage It said I only have 22.5 GB Available and I Used 6.0 But I didn't. I also looked at my Backup storage and it still had all of my backup from before I restored. I deleted all my backup because it said I used all of my Backup Available. And now when I try and backup it says there is no more room or whatever to backup and Its 5/5.

You are not addressing Apple here. We are all just users like yourself
lost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

I deleted firefox because of malware; I want to reload it, windows or explorer blocks it before begins; I tried the forum, but when I click on a link I get spammed: I am using Trend Micro Titatanium, but it doesn't seem to be working, can you help me?

I deleted firefox because of malware;I want to reload it but windows or explorer blocks it. I tried the forum but when I click on a link I get spammed. Can you help?

You are not addressing Apple here. We are all just users like yourself
lost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

Hello i want to cancel my adobe reader can you help me

hello i want to cancel my adobe reader can you help me

http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

HT5525 Hi, I am wanting to order a calendar in iphoto and it is telling me to update to iphoto '11 but I am unable to... Can you help please? Linda

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