HT5527 I have "My Passport" which is a backup storage. Do I need to upgrade my iCloud storage
I have "My Passport" whiich is a backup storage. Do I need to upgrade my storage in i Cloud?
Welcome to Apple Support Communities
As far as I know, with "My Passport" you are referring to one of the Western Digital external drives. Is this correct? In that case, you are backing up to the external drive, not iCloud, because you can't back up a Mac on iCloud.
You don't need more iCloud storage if you are plenty of free space in it. Open System Preferences > iCloud, and check how much free storage you have. In general, if you are only using iCloud on a Mac, you don't need more iCloud storage, so you can keep the 5 GB storage
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TS4009 I have just upgraded my icloud storage and realised I need to cancel how can I do this?
I have just upgraded my icloud storage thinking I could back up all files ie Word Excel and photos from my PC, I know realise I cannot, how can I cancel my subscription and get my money back?
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I upgraded my icloud storage, but I still can't take more photo's or download any apps. I don't even have any apps downloaded except instagram ???
Please please help me, if you know how.
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I recently upgraded my iCloud storage and trying to store my photos to it. Out of 500 only 150 is uploading. I know space is not a problem I have 13.5 gigs remaining on my cloud. Please help.
Welcome to the Apple Community.
Assuming you have finished with your old backup.....
You can see what your iCloud storage is used for and delete any unwanted content at settings > iCloud > backup & storage > manage...... -
I'm trying to upgrade my icloud storage but don't have an icloud icon in my settings...only a mobileme icon...What should I do?
iCloud requires OS X Lion (10.7.2) or higher. You will need to upgrade to either Lion or Mountain Lion in order to set up iCloud on your Mac. First check to see if your system meets the system requirements to upgrade.
Lion system requirements are:
Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
7GB of available space
Mountain Lion system requirements are shown here: http://support.apple.com/kb/HT5444.
If you can run Mountain Lion, you can purchase an upgrade from the Mac App Store. If you can only run Lion, contact the online store in your country and purchase a download code to download it from the Mac App Store.
After upgrading, you will find iCloud in System Preferences>iCloud on your Mac, and can set it up as explained here: http://www.apple.com/icloud/setup/mac.html.
Before upgrading, you may want to check the compatibility of your existing programs by checking here: http://roaringapps.com/apps:table. -
I have an Iphone 4 using ios 4.2.6 and need to upgrade to at least ios 4.3 or better yet ios 5. I have never received any update notices. I understand upgrades are through Itunes but when I go to Itunes downloads there is nothing there. Help!
Thanks, I tried this and it didn't work. I have a windows xp computer and connected the iphone to it. When I click on the iphone link that comes up under my computer i only get my iphone photos. No other options come up.
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How do I upgrade my MacBook Pro from OS10.5.8 to the lastest software, which I believe is 10.7?
This is a company computer and the guy who had it before me never kept up with updates. Now I have some audio hardware whose software will only operate with 10.7. Do I have to upload all versions between 10.5.8 to get to the lastest firmware or can I go directly from 10.5.8 to 10.7? I've downloaded the 10.7 upgrade from the apple web site but when it finished downloading I received a message stating that I needed earlier software.
If I need to go through all of these other versions, where to I find them all and how many are there please?
ThanksTo upgrade from Leopard to Lion or Mountain Lion - you need to upgrade your current OS to Snow Leopard...
You can call Apple and order Snow Leopard and after you've upgraded to Snow Leopard, you can decide from there if you want to upgrade to Lion or Mountain Lion.
If you want to upgrade to Mountain Lion, click HERE to see if your Macbook is supported by ML.
good luck -
I am trying to upgrade to Mavericks but my system info shows not enough space, I have moved my photos except for 36.6GB to an external harddrive but it is showing that I have 2.1TB of photos on the computer. iphoto doesn't have near that many and it shows a lot of videos/movies that aren't there either!! I don't know what else to try. I need to upgrade so that I can install the photo shop that I bought and can't get to work!!
For information about the Other category in the Storage display, see this support article. If the Storage display seems to be inaccurate, try rebuilding the Spotlight index.
Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:
iPhoto ▹ Empty Trash
Do the same in other applications, such as Aperture, that have an internal Trash feature. Then reboot. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation. You also need enough space left over to allow for growth of the data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
When Time Machine backs up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of recently deleted files. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown asBackups. The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself. If you followed bad advice to disable local snapshots by running a shell command, you may have ended up with a lot of data in the Other category. Reboot and it should go away.
See this support article for some simple ways to free up storage space.
You can more effectively use a tool such as OmniDiskSweeper (ODS) or GrandPerspective (GP) to explore the volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one. Note that ODS only works with OS X 10.8 or later. If you're running an older OS version, use GP.
Deleting files inside an iPhoto or Aperture library will corrupt the library. Any changes to a photo library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS or GP can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
If you have more than one user account, make sure you're logged in as an administrator. The administrator account is the one that was created automatically when you first set up the computer.
Install the app you downloaded in the Applications folder as usual. Quit it if it's running.
Triple-click anywhere in the corresponding line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
sudo /Applications/GrandPerspective.app/Contents/MacOS/GrandPerspective
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The application window will open, eventually showing all files in all folders, sorted by size. It may take a few minutes for the app to finish scanning.
I don't recommend that you make a habit of doing this. Don't delete anything while running the app as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with the app, quit it and also quit Terminal. -
Have original ipad which won't backup, itunes says there is an error but won't give me any details
I have an original ipad which I struggled to update the OS software from 3.2 to 5.0 but eventually managed to do this manually. HOwever, now there is an update to 5.1 which when I try to do it via wifi, it just says there is an error. Tried to do it through iTunes but it starts to back up and then tells me there is an error but does not give details, when I click on the further information button it doesn't do anything. Because it won't back up, it won't let me install the update. It won't back up either to the computer or to iCloud, I have tried both. I would be grateful if anyone has any ideas.
Also, in case anyone can help - several of my apps won't work on my ipad - logo quiz, ibooks (worked fine until I updated software system) and a few others - just flicks on briefly and then throws me out.
Thanks in advance.iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Cheers, Tom -
I have an ipod touch 64GB. I have 3,146 songs, 3 videos, 106 photos and 1 app. The capacity of my ipod is 58 GB (I guess the remainder is the OS), It says I have 7.6GB remaining. When I look at my ipod on Itunes on my laptop the bar at the bottom shows a huge amount of storage space is taken up by Apps. I don't have any apps apart from the ones which came with the ipod touch which I cannot erase and wouldnt really want to. I am baffled why it says so much storage has been taken up by Apps! Please help me!!!
Connect the iPod to your computer and look at the storage used by the various categories as shown in the colored bargarph in iTunes.
Come back with the results.
An "other" larger than about 1 1/2 GB usually indicates that the "other" includes corrupted files. Usually restoring from backup eliminated the corrupted files. However, sometimes restoring to factory settings/new iPod is required.
To restore from backup see:
iOS: How to back up
To restore to factory settings/new iPod see:
iTunes: Restoring iOS software -
My Iphone 4 is coming up with an Icloud Backup alert... i cannot get out of it or do anything even though i am pressing the ok button it still stays there and i can't even turn my phone off. I haven't renewed my subscription as yet but want to but obviously can't get past this alert message. Does anyone have any information or ideas of how i get my phone to work as i cannot even receive calls or do anything with it. Thanks
Thanks so much Omg Its something as simple as that lol cheers mate!
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I need more iCloud coverage. I want the money to come from the balance I have in my iTunes account and not from the cc I have on file. Is that possible?
I should have said exactly as in your post body as opposed to the heading! They are opposites!
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Why does my I-Phone 4 tell me that it can't back up onto i-Cloud as it has run out of storage space, but when I look at i-Cloud storage it tells me I have 4.7GB out of 5GB available?
Welcome to the Apple Community.
Have you checked how much space the backup will need. -
I no longer have an iphone and need to downgrade my icloud storage.
Hey,
I no longer have an iphone and I had upgraded my storage last year. I keep getting emails saying I'll be charged again for the storage I don't use anymore. Everything that shows you how to downgrade consists of using the settings on the phone. I'm not sure if there's a way to downgrade without using my phone. I have an ipod but it's old and I don't even use all the GB thats on it. Don't want to be charged to storage I don't use. I don't even have anything saved on to my icloud anymore. Need some help!
Thanks!Hi KandiKorn,
Contact iCloud Support, and tell them you want to cancel the subscription:
https://getsupport.apple.com/Issues.action
Follow the prompts and fil out the appropriate responses. It willl take you to a page where you can set up the direct contct with them.
Cheers,
GB
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