HT5544 Purchased books won't let me read my book

I paid for a book a few months ago and decided to read it again. I went to my purchased books, but it's not available to re-download. It is trying to make me purchase the book all over again. I was never refunded my purchase and I didn't delete it. Please help!!!

There may be a background photo missing. Check in the layout options, if one of your pages is using a photo background - the gray "Golden Gate Bridge pattern".
Then you need to drag a photo to the empty background of the page are select a different background pattern.
-- Léonie
Added: The screenshot is from iPhoto 9.5 on my mac - what is your iPhoto version?

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IBooks won't let me read a book

I downloaded iBooks and bought a book on iTunes. It says that it would have gone straight to my iBooks and it has. However it won't let me read the book and says the format is incorrect or not a format that iBooks can open. Any ideas of help?

Try deleting it and redownloading. If that doesn't work, try using the Report a Problem link on your receipt.

ADE won't let me read DRM books - 4.0 crashes when opening library books (EVERY. SINGLE. TIME) so I installed 3.0 and now I get an "activation error". I have it authorized to my ID....WHERE IS THE STAFF TO ANSWER QUESTIONS?!?!?!?!?!?!?!?!?!?!?!?!?!!?!?

Working on a MAC with a Kobo. ADE won't let me read DRM books - 4.0 crashes when opening library books (EVERY. SINGLE. TIME) so I installed 3.0 and now I get an "activation error". I have it authorized to my ID....WHERE IS THE STAFF TO ANSWER QUESTIONS?!?!?!?!?!?!?!?!?!?!?!?!?!!?!? I have wasted hours on this and I'm getting really annoyed.

Thank you! This worked. But now I copied my files back, which was successful. But the last file did´t work. I even loaded this file from the bookstore. When I try to load this file, ADE crashes and gives me the following report:
Process:               Adobe Digital Editions [1042]
Path:                  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
Identifier:            com.adobe.adobedigitaleditions.app
Version:               4.0.3 (1)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Digital Editions [1042]
User ID:               501
Date/Time:             2015-03-17 17:24:50.622 +0100
OS Version:            Mac OS X 10.10.2 (14C1510)
Report Version:        11
Anonymous UUID:        39575296-9512-7D9E-6037-5A7F3189509D
Time Awake Since Boot: 3000 seconds
Crashed Thread:        0 Dispatch queue: com.apple.main-thread
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000020
VM Regions Near 0x20:
-->
    __TEXT                 000000010fa2d000-0000000110299000 [ 8624K] r-x/rwx SM=COW /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.adobe.adobedigitaleditions.app 0x000000010ff7ff1f uft::Value::inlineSet(uft::Value const&) + 7
1   com.adobe.adobedigitaleditions.app 0x000000010ff74e54 uft::Value::operator=(uft::Value const&) + 14
2   com.adobe.adobedigitaleditions.app 0x000000010fbcbdbc css::StyleHandler::verifyXMLStylesheetTree(mdom::Node const&) + 300
3   com.adobe.adobedigitaleditions.app 0x000000010fbc868d css::StyleHandler::processXMLStylesheet(uft::URL const&, mdom::Node const&, uft::String const&) + 227
4   com.adobe.adobedigitaleditions.app 0x000000010fbc8586 css::StyleHandler::resourceDownloadComplete(mdom::Node const&, uft::String const&, uft::URL const&, uft::String const&) + 142
5   com.adobe.adobedigitaleditions.app 0x000000010fcef047 pxf::ResourceStreamReceiver::bytesReady(unsigned long, dp::Data const&, bool) + 207
6   com.adobe.adobedigitaleditions.app 0x000000010fcc84cf rmsdk::zip::ZLibDecompressorStream::bytesReady(unsigned long, dp::Data const&, bool) + 683
7   com.adobe.adobedigitaleditions.app 0x000000010fca66b0 package::AESZipDecryptor::bytesReady(unsigned long, dp::Data const&, bool) + 576
8   com.adobe.adobedigitaleditions.app 0x000000010fcc71e6 rmsdk::zip::ZipEntryStream::bytesReady(unsigned long, dp::Data const&, bool) + 34
9   com.adobe.adobedigitaleditions.app 0x000000010fcc7151 rmsdk::zip::Entry::bytesReady(unsigned long, dp::Data const&, bool) + 235

Adobe reader won't let me read PDF

Adobe reader won't let me read PDFs until I sign the end agreement which doesn't show up in black under the sign area.

Sorry, I don't understand that...
After you install or update Adobe Reader, you have to accept the end user license agreement by clicking on the Agree Accept button; is that what you mean?

HT201320 All of a sudden my IPad won't let me read my emails, says wrong password, but I haven't changed anything! I've switched Ipad off and on againmbut it doesn't help. Can anyone please tell me what I should do??

All of a sudden my ipad2 won't let me read emails, says wrong password but I haven't changed anything!! Can anyone please help me to sort this? Many thanks.

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
The iPad's Mail app has no provisions for creating groups. However, you can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/group-email!-mail-client-attachments/id380690305 ?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

Adobe and my new Macbook Air won't let me read trusted website docs

I have bought a new Macbook Air. I migrated all the info from my old Mac but had to download Adobe again. It now won't let me read website docs that I trust. I guess I have to alter the filters but I'm not very good at this so need some help please?

You should be using 11.
10 was from the days of Snow Leopard.
Download AppZapper (it's a free trial)
Install it and open it.
Drag the Adobe reader app from your Applications folder to the AppZapper window.
"Zap" it and anything else in the window to the trash.
Close and quit AppZapper.
Go to: Mac HD/Library/ Internet Plugins
Trash the AdobePDFviewer.plugin and AdobePDFViewerNPAPI.plugin files.
Empty the trash.
Download the Reader XI FULL installer here: http://get.adobe.com/reader/enterprise/
Quit your browser and run the installer.

I pre ordered annie mac presents 2013 and it just says purchased and won't let me down load it. It's not in my recently purchased either

I ore ordered an album but it won't let me download it, it just says purcchased :/ tried looking in my recently purchased but its not there either

Hello Alyssa420,
It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Take care,
Sterling

I recently purchased a book and according to my bank account the payment went through buy now when I try to download anything iTunes says there was a problem with my last purchase and won't let me download how do I fix this please?? Do I have to pay again

I Recently purchased a book from iTunes and according to my bank account the payment was successfull but now when I try to sownload anything it says there was a payment issue with my last purchase! How do I fix this? Do I have to pay again??

Contact the store support staff at: http://www.apple.com/emea/support/itunes/contact.html for help.

I successfully downloaded an EPUB book, but it won't let me read it on my NOOK, why?

I borrowed a book from my library's online eBook selection and successfully got it to ADE. After that I finally got it to my NOOK. Then when I opened it it said: Error Dialog User not activated. Is it because either my computer or NOOK is not authorized? If so I already authorized by computer and I'm not sure about my NOOK but it does show up in ADE. Please help!

If that doesn't work , try this (it has a few more extra steps)
1) plug in your nook via USB and delete the digital editions folders.
2) properly eject and unplug your nook from your computer.
3) uninstall ADE and then reinstall ADE from the website (surprise! there is a 2.0 version out there...this is the underlying issue, i think)
4) delete any library books from ADE but don't return them (right click on the books and say remove from library don't use the return feature. if you return them, you'll have to reborrow. deleting them doesn't do anything except dissassociate them from ADE. i read somwhere that the next step wipes out the lending info from ADE, so i did this just in case that meant it would return my items. this step may be entirely unnecessary, but better safe than sorry).
5) once you open the new version of ADE, hit control+shift+d. it will ask you if you want to erase your previous authorization FOR YOUR COMPUTER. you do, so say yes. once you remove your previous authorization for your computer, then go to help...authorize computer. put in your adobeID information. this will reauthorize your computer to use ADE.
6) plug in your nook via USB. once you see it appear in the ADE bookshelves, clik on the little gear icon (settings) and click on authorizedevice. it'll reauthorize your nook with the new nook software version andthe new ADE software version.
7) redownload your library books (if you followed step 4) and transfer them to your nook as usual.

My phone is telling me there is a billing problem with a precious purchase and won't let me download or update anything even though the apps in trying to download are free and updates are free. And I only have one card so I can't update my payment info

My phone is telling me that I have a billing problem with a precious purchase but I only have one card so I can't update my payment information so I can't update anything or download anything. What should I do?

Are you aware of any problem with a previous purchase ? If not then you should contact iTunes Support and see if they can tell you what it is (until it's sorted you won't be able to download anything from the store) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you go into the payment details section on your account then does it say anything about your card being declined or not accepter or if the security code needs re-entering ?

How to reset security questions?? Wanted to make a purchase but won't let me since it's my first time so I have to answer security questions which i have forgotten and won't let me change when managing my apple id account

i wanted to make a purchase on the app store but it will not let me since it is my first time I have to answer my security questions. Those of which I do not remember at all, i also have no way in resetting them when loginning into my apple ID since i have to answer my security questions to be able to change them. That fustrates since I've contacted apple support at least 3 times now and still no answer at all. Please help me I just wanted to to buy some apps.

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

My album purchase was interrupted and when I go to recent purchases it won't let me download the rest of the album

I can see my songs in the "purchased" and I see a download arrow but when I click it and enter my password, nothing happens. Same thing with DOWNLOAD ALL button...it prompts me for user name and password, but nothing happens after I do that. Please help, I only received 3 of the songs and my account was charged.
Thx
Melissa

ok...i have resolved this myself by restarting the computer and it would let me get 2 more songs...restart computer again and get 2 more songs..etc...until done. What a PAIN in the ARSE!!! 7 hours later i have my album.
Not sure the issue but at least I have my songs. !@#$%^&

HT201272 Some of my previous purchases aren't showing up on the iTunes store. It says "Purchased" but won't let me download them. Is there any way to fix this?

I've been making my iTunes music purchases on my iPhone for over a year now. I bought a new one so I relied on iCloud to keep my purchases on record. When downloading my songs, I saw that some of them were missing. When I logged into the iTunes store, it said that the albums (yes entire albums are missing) have been "PURCHASED", therefore I can't buy them again. And they don't have that iCloud icon on them to download them (since I have already purchased them). I checked my iTunes account on both my PC and my iPhone and still nothing. These aren't old purchases, but ones that I made a few months ago. Can anyone help me get my music back??

If they aren't showing in the Purchased tab in the iTunes store app (and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes) for redownloading then have you checked to see if they are hidden : http://support.apple.com/kb/HT4919 ?

Aol comes up with Bing and won't let me read any emails, the content of the inbox, sent, trash, etc shows nothing but a Bing icon

In AOL, when I try to read the content of mail received, sent, trash, etc. The content is not there. It is just a Bing Icon with Search the Web, enhanced by Bing! I can open my mail and see the content in Internet Explorer.

Hi [email protected],
Are there any errors/warnings displayed on your screen when you attempt to open an item? If yes, please post them so we can take a closer look at it.
If not, try clearing you Cache by going to: Tools -> Options -> Advanced -> Network / Offline Storage -> Clear Now. Then clear your cookies by going to Tools -> Options -> Privacy -> Clear your recent history.
Regards,
Ziggy

Firefox won't let me read my emails in my hotmail account.

This just started happening this month. I can get into my Gmail and no problem, I can log onto Hotmail from another server, and no problem. I went into explorer, and no problem. It is somewhere in my settings from Firefox in my home that I cant get into it. Help!!! Very frustrating!!! Thanks

This just started happening this month. I can get into my Gmail and no problem, I can log onto Hotmail from another server, and no problem. I went into explorer, and no problem. It is somewhere in my settings from Firefox in my home that I cant get into it. Help!!! Very frustrating!!! Thanks

HT5544 Purchased books won't let me read my book

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