HT5557 I cannot open an iBook on my iphone where it was purchased. There is a button with a square next to the book. Can anyone help?
I cannot open an iBook on my iphone where it was purchased. There is a button with a square next to the book. Can anyone help?
Hi bellenyc,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
I hope this information helps ....
Have a great day!
- Judy
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Here is the crash report:
Process: Safari [302]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.5 (6533.21.1)
Build Info: WebBrowser-75332101~6
Code Type: X86-64 (Native)
Parent Process: launchd [128]
Date/Time: 2012-01-01 11:07:47.080 -0500
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 328 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 255 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 1361F18D-4840-4D2C-9C9E-163E3394F309
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000050
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.WebCore 0x00007fff839bd0f8 WebCore::CSSPrimitiveValue::computeLengthDouble(WebCore::RenderStyle*, WebCore::RenderStyle*, double, bool) + 376
1 com.apple.WebCore 0x00007fff839bcf2b WebCore::CSSPrimitiveValue::computeLengthIntForLength(WebCore::RenderStyle*, WebCore::RenderStyle*, double) + 11
2 com.apple.WebCore 0x00007fff839438d1 WebCore::CSSStyleSelector::applyProperty(int, WebCore::CSSValue*) + 34849
3 com.apple.WebCore 0x00007fff8395767b void WebCore::CSSStyleSelector::applyDeclarations<false>(bool, int, int) + 171
4 com.apple.WebCore 0x00007fff83939964 WebCore::CSSStyleSelector::styleForElement(WebCore::Element*, WebCore::RenderStyle*, bool, bool, bool) + 2644
5 com.apple.WebCore 0x00007fff83925cc2 WebCore::Node::styleForRenderer() + 82
6 com.apple.WebCore 0x00007fff83925b3f WebCore::Node::createRendererIfNeeded() + 143
7 com.apple.WebCore 0x00007fff839259c0 WebCore::Element::attach() + 32
8 com.apple.WebCore 0x00007fff839201cc WebCore::ContainerNode::attach() + 44
9 com.apple.WebCore 0x00007fff839259c8 WebCore::Element::attach() + 40
10 com.apple.WebCore 0x00007fff839201cc WebCore::ContainerNode::attach() + 44
11 com.apple.WebCore 0x00007fff839259c8 WebCore::Element::attach() + 40
12 com.apple.WebCore 0x00007fff83965ff7 WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 775
13 com.apple.WebCore 0x00007fff8396615f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
14 com.apple.WebCore 0x00007fff8396615f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
15 com.apple.WebCore 0x00007fff8396615f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
16 com.apple.WebCore 0x00007fff8396615f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
17 com.apple.WebCore 0x00007fff8396615f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
18 com.apple.WebCore 0x00007fff8396615f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
19 com.apple.WebCore 0x00007fff8396615f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
20 com.apple.WebCore 0x00007fff8396615f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
21 com.apple.WebCore 0x00007fff8396615f WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1135
22 com.apple.WebCore 0x00007fff83916aaf WebCore::Document::recalcStyle(WebCore::Node::StyleChange) + 223
23 com.apple.WebCore 0x00007fff8395f49c WebCore::Document::updateStyleIfNeeded() + 92
24 com.apple.WebCore 0x00007fff83a185f3 WebCore::Document::updateStyleForAllDocuments() + 163
25 com.apple.WebCore 0x00007fff83ab50c4 WebCore::ScheduledAction::execute(WebCore::Document*) + 196
26 com.apple.WebCore 0x00007fff83ab4bd0 WebCore::DOMTimer::fired() + 272
27 com.apple.WebCore 0x00007fff839e9687 WebCore::ThreadTimers::sharedTimerFiredInternal() + 151
28 com.apple.WebCore 0x00007fff84290765 WebCore::timerFired(__CFRunLoopTimer*, void*) + 53
29 com.apple.CoreFoundation 0x00007fff8752fbe8 __CFRunLoopRun + 6488
30 com.apple.CoreFoundation 0x00007fff8752ddbf CFRunLoopRunSpecific + 575
31 com.apple.HIToolbox 0x00007fff80ef97ee RunCurrentEventLoopInMode + 333
32 com.apple.HIToolbox 0x00007fff80ef95f3 ReceiveNextEventCommon + 310
33 com.apple.HIToolbox 0x00007fff80ef94ac BlockUntilNextEventMatchingListInMode + 59
34 com.apple.AppKit 0x00007fff84fddeb2 _DPSNextEvent + 708
35 com.apple.AppKit 0x00007fff84fdd801 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
36 com.apple.Safari 0x0000000100015ffa 0x100000000 + 90106
37 com.apple.AppKit 0x00007fff84fa368f -[NSApplication run] + 395
38 com.apple.AppKit 0x00007fff84f9c3b0 NSApplicationMain + 364
39 com.apple.Safari 0x0000000100009f1c 0x100000000 + 40732
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff80b38c0a kevent + 10
1 libSystem.B.dylib 0x00007fff80b3aadd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff80b3a7b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff80b3a2de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff80b39c08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff80b39aa5 start_wqthread + 13
Thread 2: WebCore: IconDatabase
0 libSystem.B.dylib 0x00007fff80b5aa6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff80b5e881 _pthread_cond_wait + 1286
2 com.apple.WebCore 0x00007fff838fa199 WebCore::IconDatabase::syncThreadMainLoop() + 249
3 com.apple.WebCore 0x00007fff838f629c WebCore::IconDatabase::iconDatabaseSyncThread() + 172
4 libSystem.B.dylib 0x00007fff80b58fd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff80b58e89 thread_start + 13
Thread 3: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x00007fff80b1fd7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff80b203ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8752e932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff8752ddbf CFRunLoopRunSpecific + 575
4 com.apple.Safari 0x000000010002f5c9 0x100000000 + 193993
5 com.apple.Safari 0x000000010002f559 0x100000000 + 193881
6 libSystem.B.dylib 0x00007fff80b58fd6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff80b58e89 thread_start + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff80b1fd7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff80b203ed mach_msg + 59
2 libSystem.B.dylib 0x00007fff80b9ca98 mach_msg_server + 597
3 ...ec.sharedsettings.framework 0x000000011484dbc3 ZssStString::operator=(ZssSymbol*) + 1279
4 libSystem.B.dylib 0x00007fff80b58fd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff80b58e89 thread_start + 13
Thread 5:
0 libSystem.B.dylib 0x00007fff80b1fd7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff80b203ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8752e932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff8752ddbf CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff8161823f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5 com.apple.Foundation 0x00007fff81599204 __NSThread__main__ + 1429
6 libSystem.B.dylib 0x00007fff80b58fd6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff80b58e89 thread_start + 13
Thread 6: com.apple.CFSocket.private
0 libSystem.B.dylib 0x00007fff80b63932 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff87550498 __CFSocketManager + 824
2 libSystem.B.dylib 0x00007fff80b58fd6 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff80b58e89 thread_start + 13
Thread 7: WebCore: LocalStorage
0 libSystem.B.dylib 0x00007fff80b5aa6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff80b5e881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff89131a40 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff83c4af91 WebCore::LocalStorageThread::threadEntryPoint() + 193
4 libSystem.B.dylib 0x00007fff80b58fd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff80b58e89 thread_start + 13
Thread 8: Safari: SnapshotStore
0 libSystem.B.dylib 0x00007fff80b5aa6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff80b5e881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff89131a40 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.Safari 0x00000001001be5c1 0x100000000 + 1828289
4 com.apple.Safari 0x00000001000470ab 0x100000000 + 290987
5 com.apple.Safari 0x0000000100046f29 0x100000000 + 290601
6 libSystem.B.dylib 0x00007fff80b58fd6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff80b58e89 thread_start + 13
Thread 9:
0 libSystem.B.dylib 0x00007fff80b39a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff80b39e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff80b39aa5 start_wqthread + 13
Thread 10: WebCore: Database
0 libSystem.B.dylib 0x00007fff80b5aa6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff80b5e881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff89131a40 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff83d14f52 WebCore::DatabaseThread::databaseThread() + 370
4 libSystem.B.dylib 0x00007fff80b58fd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff80b58e89 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000004 rbx: 0x0000000118949580 rcx: 0x0000000000000000 rdx: 0x0000000120813dc0
rdi: 0x0000000118949580 rsi: 0x0000000119d34420 rbp: 0x00007fff5fbfcae0 rsp: 0x00007fff5fbfcac0
r8: 0x0000000118949580 r9: 0x0000000000000070 r10: 0x00000000000000ff r11: 0x0000000000000a61
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff839bd0f8 rfl: 0x0000000000010246 cr2: 0x0000000000000050
Binary Images:
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0x1147cf000 - 0x1147fdfef +com.symantec.symbase 2.3 (15) <D426F45C-18B7-EFF4-A392-D64CB90A65C2> /Library/PrivateFrameworks/SymBase.framework/Versions/B/SymBase
0x11481d000 - 0x114833fea +com.symantec.framework.confidential 1.4 (4) /Library/PrivateFrameworks/SymConfidential.framework/Versions/A/SymConfidential
0x114840000 - 0x114861ffb +com.symantec.sharedsettings.framework 1.3 (6) /Library/PrivateFrameworks/SymSharedSettings.framework/Versions/A/SymSharedSett ings
0x114874000 - 0x11488dff7 +com.symantec.internetSecurity.framework 1.3.2 (5) <8F2D8646-E51E-6301-8731-EF0EB6F2A17F> /Library/PrivateFrameworks/SymInternetSecurity.framework/Versions/A/SymInternet Security
0x11489e000 - 0x1148b5fff +com.symantec.SymAppKitAdditions 2.3 (15) <19FC3229-A1B6-816D-B22E-F43D1EE7185A> /Library/PrivateFrameworks/SymAppKitAdditions.framework/Versions/B/SymAppKitAdd itions
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0x115dbb000 - 0x115dbbfff com.apple.JavaPluginCocoa 13.5.0 (13.5.0) <2147F637-E291-A79E-770B-E122F4A1FA47> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaPluginCocoa.bundle/C ontents/MacOS/JavaPluginCocoa
0x116dd7000 - 0x116ddcff7 JavaLaunching ??? (???) <9E94B3DF-E0FB-BE09-1F88-E6334CA87466> /System/Library/PrivateFrameworks/JavaLaunching.framework/Versions/A/JavaLaunch ing
0x11f7da000 - 0x11f8eafef libmecab.1.0.0.dylib 2.0.0 (compatibility 2.0.0) <E321EA43-4F4C-6561-3E87-4081904D53F3> /usr/lib/libmecab.1.0.0.dylib
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
0x7fff80003000 - 0x7fff803a0fe7 com.apple.QuartzCore 1.6.3 (227.37) <16DFF6CD-EA58-CE62-A1D7-5F6CE3D066DD> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff803a1000 - 0x7fff8041dff7 com.apple.ISSupport 1.9.7 (55) <BAE839AB-9DBD-FB23-F1F1-39445F04D8DA> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
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0x7fff80442000 - 0x7fff8048bfef libGLU.dylib ??? (???) <1C050088-4AB2-2BC2-62E6-C969F925A945> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
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0x7fff804bd000 - 0x7fff80502fff com.apple.CoreMediaIOServices 140.0 (1496) <D93293EB-0B84-E97D-E78C-9FE8D48AF58E> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
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0x7fff806d7000 - 0x7fff80b1efef com.apple.RawCamera.bundle 3.7.1 (570) <5AFA87CA-DC3D-F84E-7EA1-6EABA8807766> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
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0x7fff80ce1000 - 0x7fff80ce3fff libRadiance.dylib ??? (???) <A9DB4D5D-4072-971B-DEF6-DDE645F415EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff80ce4000 - 0x7fff80ecafe7 libType1Scaler.dylib ??? (???) <ABCF0F92-6476-8861-FA8E-5393645D5164> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylib
0x7fff80ecb000 - 0x7fff811c9fff com.apple.HIToolbox 1.6.5 (???) <AD1C18F6-51CB-7E39-35DD-F16B1EB978A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
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0x7fff813a5000 - 0x7fff813e8ff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <5FF3D7FD-84D8-C5FA-D640-90BB82EC651D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
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0x7fff82037000 - 0x7fff82048fff SyndicationUI ??? (???) <62A4BC15-72EA-0CC1-046A-52E576E8D751> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
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0x7fff886e2000 - 0x7fff887daff7 libiconv.2.dylib 7.0.0 (compatibility 7.0.0) <7E4ADB5A-CC77-DCFD-3E54-2F35A2C8D95A> /usr/lib/libiconv.2.dylib
0x7fff887db000 - 0x7fff8885dfff com.apple.QuickLookUIFramework 2.3 (327.6) <9093682A-0E2D-7D27-5F22-C96FD00AE970> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff8885e000 - 0x7fff888f8fe7 com.apple.ApplicationServices.ATS 275.16 (???) <4B70A2FC-1902-5F27-5C3B-5C78C283C6EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff888f9000 - 0x7fff88933fff libcups.2.dylib 2.8.0 (compatibility 2.0.0) <539EBFDD-96D6-FB07-B128-40232C408757> /usr/lib/libcups.2.dylib
0x7fff88936000 - 0x7fff8894dfff com.apple.ImageCapture 6.1 (6.1) <79AB2131-2A6C-F351-38A9-ED58B25534FD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff8894e000 - 0x7fff8899dff7 com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <01B370FB-D524-F660-3826-E85B7F0D85CD> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x7fff8899e000 - 0x7fff88a53fe7 com.apple.ink.framework 1.3.3 (107) <FFC46EE0-3544-A459-2AB9-94778A75E3D4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff88a54000 - 0x7fff88a54ff7 com.apple.Carbon 150 (152) <19B37B7B-1594-AD0A-7F14-FA2F85AD7241> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff88a97000 - 0x7fff88ab8fff libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <6993F348-428F-C97E-7A84-7BD2EDC46A62> /usr/lib/libresolv.9.dylib
0x7fff88ab9000 - 0x7fff88ae8ff7 com.apple.quartzfilters 1.6.0 (1.6.0) <9CECB4FC-1CCF-B8A2-B935-5888B21CBEEF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x7fff88ae9000 - 0x7fff88aeaff7 com.apple.TrustEvaluationAgent 1.1 (1) <74800EE8-C14C-18C9-C208-20BBDB982D40> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff88b01000 - 0x7fff88bd5fe7 com.apple.CFNetwork 454.12.4 (454.12.4) <C83E2BA1-1818-B3E8-5334-860AD21D1C80> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x7fff88c21000 - 0x7fff88c5aff7 com.apple.MeshKit 1.1 (49.2) <3795F201-4A5F-3D40-57E0-87AD6B714239> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x7fff88c5b000 - 0x7fff88c5dfff com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff88c5e000 - 0x7fff88d78fef libGLProgrammability.dylib ??? (???) <8A4B86E3-0FA7-8684-2EF2-C5F8079428DB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x7fff88d79000 - 0x7fff88d80fff com.apple.OpenDirectory 10.6 (10.6) <4200CFB0-DBA1-62B8-7C7C-91446D89551F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff88d81000 - 0x7fff88d87ff7 com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff88d88000 - 0x7fff88dafff7 libJPEG.dylib ??? (???) <46A413EA-4FD1-A050-2EF0-6279F3EAD581> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff88db2000 - 0x7fff88dc4fe7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
0x7fff88e02000 - 0x7fff88e0dff7 com.apple.HelpData 2.0.5 (34.1.1) <24DC6CD3-02B7-9332-FF6D-F0C545857B55> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x7fff88e0e000 - 0x7fff88e36fff com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff88f27000 - 0x7fff88f73fff libauto.dylib ??? (???) <F7221B46-DC4F-3153-CE61-7F52C8C293CF> /usr/lib/libauto.dylib
0x7fff88f74000 - 0x7fff88ff1fef libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib
0x7fff88ff2000 - 0x7fff89041fef libTIFF.dylib ??? (???) <1E2593D1-A7F6-84C6-DF8F-0B46AE445926> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff89042000 - 0x7fff8911ffff com.apple.vImage 4.1 (4.1) <C3F44AA9-6F71-0684-2686-D3BBC903F020> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff89120000 - 0x7fff89310fef com.apple.JavaScriptCore 6533.20 (6533.20.20) <0AA8B101-C02C-0858-84BC-4E4D397E0231> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff8936b000 - 0x7fff89871ff7 com.apple.VideoToolbox 0.484.52 (484.52) <FA1B8197-8F5F-73CB-A9A1-49E0FB49CF51> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
Model: MacBook2,1, BootROM MB21.00A5.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 1 GB, SMC 1.17f0
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), Atheros 5416: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK1655GSXF, 149.05 GB
Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021a, 0x1d200000 / 2I'm seeing Symantec in the crash report. Are you running Norton? It's well known for causing problems on Macs. You don't need any AV like that. Uninstall it and see if the crashes stop. Uninstall it whether they stop or not.
com.symantec.webkitutils
Likely suspect as WebKit is intimately involved with Safari.
Message was edited by: WZZZ -
I was given a replacement and told to set it up on itunes but now I cannot retrieve my address book, can anyone help please?
a message appears saying that there is a problem with the windows installer.
What's the precise text of the message please? (There's a few different ones I can think of that you might be getting.) -
I have not been able to open up Lightroom on my computer for over a year now. Whenever I double click on it, this comes up - can anyone help? Problem signature: Problem Event Name:APPCRASH Application Name:lightroom.exe Application Version:3.4.1.10
First thing to try is the latest version of Lightroom (currently 5.6). If it don't crash, then problem solved - upgrade.
If Lr5 won't run on your machine, then Lr4 instead.
If both Lr5 and Lr4 crash on your machine, then at least you know it's a not a Lightroom version problem but something wonked in your system.
If you can't figure out how to resolve the crash on the system you have, then it's time for a new system (or try another converter/editor app).
PS - A few things to try:
* After re-installing new version, if that doesn't fix it, then get rid of all Lightroom-related data files (rename them so they can be restored), in case problem is in Lr data file.
* Remove all non-essential hardware in case problem is hardware/driver.
* Startup up machine with minimal software services.
* If still no go, consider updating driver software, including mainboard drivers and/or bios firmware if need be.
* Of course run all the system hardware and software diagnostics you can - problem could be failing disk or ram..
* Check system event logs for any clues.
If you don't know how to do some of these things - ask.
Do not say "you've tried everything" unless you want a lecture - there is most definitely something you haven't tried. It's like when you can't find your car keys - you haven't looked everywhere - there is somewhere you haven't looked!
PS - Has Lightroom EVER worked on your machine? what's changed since then..
Good luck,
Rob -
Hi, my ipad mini has suddenly stopped working and I cannot turn it off or connect it to the computer, can anyone help me on this??
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPhone, iPad, iPod Touch: Troubleshooting Touchscreen Response
http://support.apple.com/kb/ts1827
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
I am curious as to why my iTunes 10.4 won't open when connected with my Touch (v.4.3.5). iTunes used to open when connected with my Touch. Can anyone help me? Thankyou.
I have got a solution, it was shared on another 'apple support coummunity' board:
https://discussions.apple.com/message/15830348#15830348
It worked for me -
I have an os x 10.6.8 and my iphoto will not open, just has the searching icon going round & round! Can anyone help?
backup your iPhoto library and launch iPhoto while holding the option and command keys down until the first aid window appears - repair your database and if necessary rebuild the database
LN -
I cannot not turn off my ipad or on there is a small circle flashing on the screen can someone help?
Try holding the power and home buttons for ten to fifteen seconds until the apple appears. If still bad, try a restore from within the computer&itunes.
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Can anyone help please? I cannot access my email account settings within 'Settings', so I cannot change my details for existing email accounts, nor can I delete them or add others.
I can't access my Facebook settings within 'Settings' either but when I try to use the app it asks me to enter my password into my Facebook account in settings, but I can't do that either.
I've updated my software, restored and backed up my phone but it still doesn't work. Troubleshooting doesn't cover this.Go to Settings>General>Restrictions. Do you have restrictions on? If so, that would prevent you from making changes in some areas of the iPhone.
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I have a new mac powerbook pro OS X 10.8.1 and cannot connect to my canon 6000B printer - the printer appears in the printer list but will not install and I can't find a driver on the net - does anyone know what the solution is?
dino1335 wrote:
Thanks for getting back. I need help here
1 What do you mean by System Information? Is that System Preferences?
System Information is located in Applications > Utilities. It shows lots of information about your Mac, including information about the printer queues.
dino1335 wrote:
2 When I go to System Preferences and click on the printer LBP6000/LBP6018 there is no information in that window about the URI if I click Open Print Queue there is no information other than the ID of the printer
In previous versions of OS X you did see this information via the Options & Supplies pane for the selected printer in Print & Scan. But with 10.8 this information was removed so know you need to use System Information > Printers to see information about an installed printer.
dino1335 wrote:
3 If I print a document it just goes to print (it goes through the printer but no information is printed on the paper) there is no print cue so I don't know where to find the information on the URI or what I am supposed to copy
I believe that the document does not print because the print queue has not been created correctly. The CAPT driver requires a specific queue name and if the queue name is wrong then you will not be able to print.
dino1335 wrote:
FYI I also have a MacBook Pro (old) with Leopard which I also print to the same printer on and there isn't a problem with that just with this new MacPro which has Lion installed
Not surprised to read that. Mtn Lion has caused some issues for owners of CAPT printers, especially if they upgraded to 10.8 from 10.7 or 10.6.
Since you mention the ability to print on 10.5, I just want to check that you are physically moving the USB cable connected to the LBP from the 10.5 Mac to the 10.8 Mac, rather than sharing the printer from one Mac to the other. Because if you are sharing the printer from the 10.5 to the 10.8 Mac then this can be a cause of your current issue. The CAPT driver does not work when it is being shared to other Mac's. -
Hi downloaded grand theft auto from apple store but when I open it, it starts the programme then switches off. Can anyone help
Restart the iPad, if it still continues, trash it and redownload again....
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my ipod dose not open when I connect it to my laptop so I can not transfer any data to my laptop the ipod dose come on with itunes so I can transfer data to my ipod I have re installed itunes can any one help please, when I first got the ipod it did work ok
Try:
iOS: Device not recognized in iTunes for Windows
or
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X -
when i am trying to download adobe illustrator, this is the message i am getting, can anyone help me?
Error referring to aam protocol when you click download button | CC
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I am about to go into my senior year in high school and I need a new laptop. I like to be able to have a reliable laptop with fast speed and can get the job done for my porjects and presentations. I also like to play online games with my friends, and I wanrt to be able to know that I will not be stopped with a slow computer. Can anyone give me suggestions for the laptop I am looking for?
If you're doing nothing more than web browsing, email, some light photo processing, and your standard Microsoft Office Stuff, I'd get the MacBook Air 13" with 4GB RAM and the largest SSD drive you can afford. It's light, and fast.
If you're going to edit movies and use Photoshop with lots of plug-ins, do substantial graphics, play 3D games, then get the fastest MacBook Pro with the largest screen, biggest HD and most RAM you can afford.
The thing is, the MacBook Pro is more like a desktop that's portable. The MacBook Air is still a powerful computer (it's not just an iPad with keyboard like a lot of people claim), but you basically are stuck with what you got. It really can't do a lot of heavy computer lifting.
I'm a MacBook Pro guy. -
OS X update appear to have cut out my sound system!
It may be best to recreate the folder and the smart playlists from scratch.
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