HT5569 Just purchased an iphone5 - trying to set up mail, facebook etc. but Safari says not connected to internet

Just purchased an iphone5 today. Network provider said it was good to go. but I cannot set up Facebook, Gmail etc. as Safari says I am not connected to the internet.
Regards
Graham

have you checked your internet connection?
settings>wifi
see if its on.

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When trying to reset my login / password, text in red says not connected to internet please verify connection, when the macbook air IS connected to wifi.

cannot reset forgotten login password.

You don't need to be connected to the Internet to reset the password.
Note: If you've activated FileVault, this procedure doesn't apply. Follow instead these instructions.
Start up in Recovery mode. When the OS X Utilities window appears, select
Utilities ▹ Terminal
from the menu bar at the top of the screen—not from any of the items in the OS X Utilities window.
In the window that opens, type this:
resetp
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window opens. Close the Terminal window to get it out of the way.
Select the startup volume ("Macintosh HD," unless you gave it a different name) if not already selected. You won't be able to do this if FileVault is active.
Select your username from the menu labeled Select the user account if not already selected.
Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.
Select
 ▹ Restart
from the menu bar.
You should now be able to log in with the new password, but the Keychain will be reset (empty.) If you've forgotten the Keychain password (which is ordinarily the same as the login password), there's no way to recover it.

HT204053 I have different icloud and iTunes id's and I want to do homesharing for all my devices. I'm trying to set up a new iMac but homesharing is not working. SHould it be the itunes or iCloud id?

I have different icloud and iTunes id's and I want to do homesharing for all my devices. I'm trying to set up a new iMac but homesharing is not working. Should it be the itunes or iCloud id?

Welcome to the Apple Community.
Preferably your iTunes account, but it shouldn't really matter for getting homesharing turned on, as long as it's a valid ID.

Trying to setup airport for 1st time and it will not connect to internet, we also did not create a new network and cannot find this option again

Trying to setup airport for 1st time and it will not connect to internet?

You might try doing a reset of your AirPort unit. Use a pen or paper clip to press in on the recessed reset button while you plug it in, then continue to keep the button pressed until the status light flashes several times,
For more advice, please describe all your networking gear.

Hp 7520 gives error message when trying to scan to email. Says not connected to Internet......

Can anyone help. I can't scan anything! Say not connected to web, but I am!

Hi Finner6,
Welcome to the HP Support Forums. I see that you are getting a connection error when trying to use the scan to email feature of your Photosmart 7520 printer.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post that has the steps with screen shots on how to do this. Don’t worry that the screen shots are for a Photosmart 7510, the steps are the same.
If after setting the manual IP address and DNS servers you are still getting the same error message, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HT3204 keep getting error msg saying not connected to internet but i am.....trying to sync iphone

Keep getting error msg saying not connected to intrnet when I try to sync iPhone but Internet is up and running

Firewall of some type blocking whatever port the help system uses?
Router setting?

Trying to upgrade to 7.0.2, says not connected to internet but am

I'm trying to upgrade iTunes on our PC to 7.0.2, but am getting error message that we are not connected to Internet, check connection, and try again. We are connected, modem and all lights are on and browsers working.....what should we do? Thank you!

Temporarily disable any security software on the computer.

When iam trying to enter the applications or facebook etc appears"YOU ARE NOT CONNECTED TO ITUNES'?

Hello,
when i am trying to enter the applications or facebook or texaspoker in facebook or internet many times appears that i am no connected to itunes,
what is the problem?
thank you.

I too had this sort of problem yesterday, I was unable to access Facebook with errors showing. I deleted app and then tried to reinstall but it said 'not connected to iTunes error' After browsing various suggestions to enable me to re connect to iTunes the only way was to reset network settings. Go to Settings wifi and reset network settings. The device will reboot and you will then have to input router password if required and all should be ok again. Hope this helps

Just purchased adobe export to change file to word or excel but it is not working

I just purchased adobe export so I can convert adobe file to word or excel file but it is not working. I'm getting several errors. One error is 404.

Hi,
Please try with different browser.
If error still occurs do let me know.
Regards,
Florence

HT4623 Trying to install updates on my Ipad but it says not enough room. I have 4.1 of 5 available.

I am trying to update my apps, but is says I do not have enough storage, but I have 4.1 of 5.0 available . What's the problem?

You need to Delete Content from your iDevice...
Goto... Settings > General > Usage > Storage = Then Delete Content...
See Here > http://osxdaily.com/2013/07/24/remove-data-storage-iphone-ipad/
Please Doctor wrote:
I am trying to update my apps, but is says I do not have enough storage, but I have 4.1 of 5.0 available . What's the problem?
Your iCloud Stoage is not the same as available Space on your Device.
NOTE :Purchasing more Storage on iCloud will not increase the Storage Capacity of your iDevice.

After updating to latest version of itunes i get error -3212 when trying to connect to itunes store, says not connected to internet. But internet status is ok and can use browser

just updated to the latest version of itunes for windows. i can't stream any of my radio stations and when i try to connect to the itunes store i get an error -3212 message saying i'm not connect to the internet, yet my browser works and my wireless status is ok.

I also had this issue when one day itunes stopped working for me on windows 8...
the error message I received first was: C:Programme files\common files\Apple\Apple Push service.dll is either not designed to run on windows or contains an error.
followed by: ITunes not installed Error 7 (Windows error 193)
Your response addressed how to fix this issue with earlier windows operating systems, but not for windows 8, so what ended up working for me was your advice applied a little differently. For anyone running windows 8 needing to know how to resolve this issue by repairing the Apple Application Support program, try following these simple steps - what a relief it was to have itunes working again after applying b noir's answer to the windows 8 operating system!
1. Swipe in from the right edge of the screen, tap Settings, and then tap Control Panel.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Control Panel.)
2. Click the Programs and Features icon.
3. In the list of programs and features, find the Apple Application Support feature and click to select it.
4. In the gray title bar above it, click Repair.
5. Approve the window prompts that follow until the repair has been completed.
6. Relaunch iTunes.
Hope this helps & good luck!

My iPad won't open some of my apps and I've tried updating and it says not connected to Internet which I am bc I'm using it right now please help

My iPad won't open some of my apps says it's not connected to the internet which I am because I'm using it right now. I ant listen to music I can't update I can't do anything

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at
http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hmL
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Signal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

HT4901 I'm trying to set my settings for icloud but it says "This is a valid Apple ID but not an icloud account, what am I doing wrong."

What am I doing wrong.

You can't create a new iCloud acount using a PC. You must create it on an Apple device, a Mac or an iPad/iPhone. Then you can use it on your PC.

HT3180 My apple tv 3 keeps saying "setting date and time", but it's not connected to Internet, and I've restarted it for more then five minutes at a time. It also won't let me click menu to go back, but my apple tv light flashes. What do I do now?

I'm about to call, but this is my last chance. What can I do?

Aha! A bit more searching and I found the answer that just fixed it for me.
Press Menu and the Back arrow at the same time until a broken chain icon appears on the top left of the screen.
Let them go....
Press Menu and Right arrow (forward arrow) until a "fixed" or "whole" chain appears.
This enabled my apple tv to once again respond and get off the "setting time and date" screen.
Hope it works for you.

I am connected to net,but when i try to open web page it says safari is not connected to internet,this happend after i re set ipad touch

can't get SAFARI on the internet won't open any web pages ? on my ipod touch

Try:
- Resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears-.
- Powering off and then back on the router.
- Resetting network settings: Settings>General>Reset>Reset Network Settings
- The troubleshooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections

HT5569 Just purchased an iphone5 - trying to set up mail, facebook etc. but Safari says not connected to internet

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