HT5570 Cannot enable two-step verification

Hi,
I am Vietnam. When I try to enable two-step verification, I have been asked to provide credit card number and security code (cvc) to verify my identity, I did it, but I always get an error message that security code is invalid, my payment info is correct and had been verified. Could you please help me on this, what's wrong here? Thanks.

Is the address on your iTunes account in exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/ support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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HT5570 When I enable two step verification , do i need a code

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now my iPhone 5c I'm login into iCloud and not asking me for verification
just my email and password , i think one time it asked me for good and now it does not
My question is does it only ask for the first time or new Device login in to iCloud
and when i go to appleid.com it asks me every time for a code

I've not been involved with Google Voice, which presumably is in effect a redirection service? - but I would have thought that you needed to give the number of an actual phone. It can be a landline phone if you have one which will accept text messages - I have this enabled and it works perfectly well.

HT5593 Cannot get two step verification to work

I cannot get the two step verification SMS message received on my iPhone. I tested my iPhone by sending text messages to it from other sources and it works but the SMS message from Apple needed to verify two step verification does not go through. I have iOS 8.1 on an iPhone 5s.

Also, I read this on one of the Apple Support Documents:
How do I use Find My iPhone notifications to receive verification codes?
Find My iPhone notifications can be used to receive verification codes on any iOS device with Find My iPhone turned on.
How indeed do you do this? It isn't clear at all. It just says that you can use your "Find My iPhone" notifications to receive the verification codes. But how?

"Could not sign in. Unknown error." on my apple tv after enabling two-step verification

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Unable to login to iTunes (from appleTV) after apple ID two step verification enabled

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help
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dis-regard this problem. I was able to regain normal operation, once I reset my appleTV, and re-configured it using my current appleID. It is rather odd though that I need to re-set my appleTV each time I change my appleID.

Ios8 upgrade with two step verification

I have and iPhone 5 and two step verification in place. When I first upgraded to iOS 8 the upgrade process asked for my verification number. I first chose iPhone, but I did not get a code. I then went back and selected SMS to the phone number that I was upgrading. Then the upgrade went though without me entering anything. I'm assuming that iOS 8 just read my SMS message and went through with the upgrade. I'm about to do the same with my daughter's (she has her own Apple ID and two step verification) iPhone 4s and I assume that it will work the same way?
I could not find any detailed information on Apple's web site pertaining to this.

Hi Les,
If you've been asked to wait, I would try going back through the process to start two-step verification as described here:
Apple ID: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/HT5570
Set up two-step verification at My Apple ID (appleid.apple.com):
Select "Manage your Apple ID" and sign in.
Select "Password and Security."
Under Two-Step Verification, select Get Started and follow the onscreen instructions.
That article also explains why you had to wait, in case you were at all curious:
Why was I asked to wait before setting up two-step verification?
As a basic security measure, Apple does not allow two-step verification setup to proceed if any significant changes have recently been made to your account information. Significant changes can include a password reset or new security questions. This waiting period helps Apple ensure that you are the only person accessing or modifying your account. While you are in this waiting period, you can continue using your account as usual with all Apple services and stores.
Apple will send an email to all the addresses you have on file notifying you of the waiting period and encouraging you to contact Apple Support if you think that someone else has unauthorized access to your account. You will be able to return to set up two-step verification after the date listed on your Apple ID account page and in the email that you receive.
Note: When your waiting period is over, you will have 30 days to complete two-step verification setup. If you attempt to complete setup after 30 days have passed or if you have made significant changes to your account during that time, another waiting period may be triggered.
Take care, Les!
- Ari

I ve set up two step verification and still gettin unauthorized downloads from my account.

got a receipt for a a purchase I did not make. This has been happening for a few weeks so I enabled two step verification. Still getoong unauthorized downloads. Now what?!

The emails that you are receiving are from iTunes i.e. they aren't phishing attempts to get your account and payment details ? You can view your account's purchase history via your computer's iTunes : See your purchase history in the iTunes Store.
If they show there and you didn't make them (and you only have the one trusted device which nobody else has access to) then contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

ICloud Email in Outlook 2011 w/ Two Step Verification

I have two step verification setup on my iCloud account. I want to use my iCloud.com email with Outlook 2011 on my Mac. It doesn't seem to be working though because of the two step verification. How can I do this?
I'm not using the Mail App, please do not tell me to use Mail.

http://www.msoutlook.info/question/773
Get an App Password for Outlook
Once you’ve set up two-step verification, you need to obtain an App Password to be able to connect again via the Outlook Hotmail Connector or the EAS protocol.
In your account management go back to Security Info.
Under the “App passwords” header, click on: Create a new app password
You can also use this direct link to the App Password section.
Use the generated password which is being displayed to log on to your Outlook.com account from Outlook.
Getting an App Password for Outlook is required after enabling Two-Step Verification for your Microsoft Account.
Note: Although you can reuse this password for other apps, it is not recommended or needed to save this password for future reference. Just create a new one when you are being prompted for a password in another application which doesn’t support two-step verification. If any of the passwords become compromised, use the “Remove existing app passwords” link in the “Security info” section to make them invalid.

HT5570 Enabling two-step authentication broken? stuck in a loop

I'm trying to enable two-step authentication. I go to the My Apple ID webpage. Log in. Click on Security and Privacy. Answer my security questions. Click on "get started" under two-step authentication.
The first time I did this, I got a message saying that there was a 3-day waiting period in order to enable 2-step. Weird, but okay. I come back 3 days later, and now I log in, get started with two-step auth, and I immediately get looped back to the log-in screen with an error message that says "We're sorry, but your Apple ID account information can not be modified using the My Apple ID website."
umm, how else would I modify my Apple ID account if not through the "MY APPLE ID WEBSITE"?
Is anyone else encountering this? is it just a bug?
thanks in advance for the help.

Hi Jennifer,
I just figured my problem out - and maybe it might relate to yours also. I had two email addresses linked to my Apple ID account. I could log into my Apple ID account using either of these two email addresses. The first time the 2 Step Verification failed I logged into my Apple ID using email #1. So I logged into "Manage My Apple ID" using my email #2 and selected "Password and Security" then "2 Step Verification" and went through the whole process again (it didn't make me wait three days) and it worked! It could be that the 2 Step Verification process has to be done using all the email addresses associated with your Apple ID. Of course if you only have one email address associated with your Apple ID.... then ignore all my posts :-)
Regards,
dc

HT5570 Two-Step Verification in Switzerland ?

Greetings,
When will Two-Step Verification be rolled out to Switzerland ? The current support page for this says additional countries (beyond the original few) will be added over time, but that article is dated April 18th 2013 - seems a rather unnecessary delay...

Please post questions related to MVC in the ASP.NET forums (http://forums.asp.net ).

HT5570 I can't find the option of two-step verification password and security. I'm in the U.S. Help please!!

I've already signed in to manage my Apple ID and under password and security there was no option for two-step verification. I am in the U.S. So please help me get it

Is there a "New" button at the top right of the Playlists section of Music?
There is no Edit button to delete music, swipe sideways on the song to reveal the delete button. Tap and hold on the artwork in Artists and albums to reveal the (X) button to delete. Or connect the iPad back up to iTunes on the computer and check your sync settings for music to ensure you are syncing the right content.

Trusted devices for two step verification?

How do I at my iMac, Macbook air and my work Dell PC to my trusted devices for the two step verification of my Apple-ID?

You cannot. The trusted devices are in 2 categories: 1) those that can receive SMS messages and 2) a device that has Find My iPhone, Find My iPad, or Find My iPod Touch enabled (note that Find My Mac is not included in that list).

Locked out of Apple ID AND lost Recovery Key for two-step verification

Hey guys,
Firstly, as the title implies, this is a double-whammy of a problem, and obviously, it is very much my fault. The reason I'm bothering to post this, however, is to find out if anyone else has had this issue and where they are at with it.
The story:
I set up two-step verification on my Apple ID about a year ago as I thought it was a good idea. I wrote the Recovery Key down as it told you to, and put it in a folder full of other important documents. In a epic mental lapse, however, I now remember later throwing out that folder, forgetting about my Recovery Key. Ya, that is my fault, I'm and idiot. Anyways...
Fast forward to a few days ago, and I all of a sudden received messages on all my devices saying that my Apple ID had been disabled for security reasons, and that I had to reset the account in order to regain access to it. Scary, but no problem, right? Well, after entering my Apple ID into iForgot.com, the first thing it asked me for was my Recovery Key. This is around the time I was banging my head against the wall in realization that I had thrown it away, but I was relieved to see the "Lost your Recovery Key?" option at the bottom of the screen. I was even more relieved to discover that I had what I needed to reset it: my current password and a trusted Apple device. The catch was that to reset it, I needed to log into my Apple ID to initiate it, which of course I couldn't do because it had been disabled, and the only way for me to disable it is, again, to enter in my Recovery Key. This effectively put me in and endless loop, without any apparent way of gaining accesses to my account. I did contact Apple about it, and I was ultimately told that the lock on my account was so tight, that not even Apple could gain access to it.
I understand that this level of security is probably the whole reason for the two-step verification in the first place, and I again concede that it was extremely foolish of me for forgetting about and discarding my Recovery Key, but a few things still don't make sense...
1. Why would they put a "Lost your Recovery Key?" link on the password recovery page when a password is needed to reset the Recovery Key itself?
2. As far as I can remember, Apple, in their briefing of how two-step verification works, did not bring up this scenario, which is probably relatively common. They DO mention that they can't help when you don't have access to two of the three necessary things for recovery, but they never brought up the apparent exception of if the account is disabled, in which case having two of the three things needed is not enough. I don't understand how they couldn't have mentioned this scenario.
3. Given the above thought, how could Apple not have some sort of special contingency for this type of situation? I profess my ignorance of how these types of systems are set up, but I would feel that there should be a special method for recovery in place if the account has been locked, and the owner is able to verify that they have the password and trusted devices.
I didn't mean to make it sound like a rant. I ADORE Apple, but this system seems like it's less than perfect.
Has anyone else ran into this issue? If so, is your situation similar to mine?
Thanks for any response!

Hey everyone.
It's been awhile, but I wanted to share with anyone who is interested some general knowledge about this issue that I have learned while communicating with Apple support. Unsurprisingly, the issue is still unresolved, and I am under the impression that it will remain that way, but I'm still trying to get in touch with one of the senior representatives I spoke with a while ago who seemed to think that there might be a solution, so I suppose there is still a chance that things could turn out for the better.
Here's the rundown:
Anytime you are unable to sign in to or access your account because of "security reasons", your account is under what is called a "DS Lockout".
A DS Lockout on an Apple ID can be triggered for a few reasons, such as when too many failed logins to the Apple ID (using an incorrect password) are attempted, or when a purchase is made that Apple believes to be fraudulent.
Under normal circumstances, a DS Lockout only lasts for 8 hours, after which the lock is lifted and access to the account by inputting the correct password is re-enabled.
This is where the catch for anybody who set up two-step verification is.
According to one of Apple's security representatives, IF you have two-step verification enabled upon being inflicted with a DS Lockout, the 8-hour lockout period is extended indefinitely as an additional security measure (a feature, I suppose). Therefore, the only way to regain access to the account is by resetting the password, as waiting for the lockout to expire is no longer an option. And of course, resetting your password, as stated by Apple, is one of the situations in which you need your Recovery Key. EVEN IF YOU KNOW WHAT THE ACCOUNT'S CURRENT PASSWORD IS, the lockout prevents you from being able to input it as a means of authentication. You MUST reset your password in order to regain access, and you MUST input your recovery key in order to reset your password.
So, that seems to be the gist of it. It does make sense, but here's my problem:
Upon setting up two-step verification, Apple does warn you of many things, but they do not make any mention of this specific scenario. Indeed, it is very much my fault for loosing my verification key, but the thing is, I’m human, I make mistakes, and I know that I will continue to do so. One of the reasons I chose to take the risk of setting up two-step verification is because Apple explicitly stated that as long as I had access to two of the three required "keys" -- my Recovery Key, my password, and at least one of my trusted Apple devices -- I would always be able to gain access to my account. In other words, as long as I didn’t screw up so bad as to loose access to two of my keys, I’d be okay. Obviously, there is a huge exception to this case that, again, is not mentioned anywhere, hence all the confusion. Had I know that it was possible that it could come down to me needing a single, specific key to regain access to my account, I probably would have opted out of two-step verification, recognizing that as a busy college student who's constantly reorganizing and dealing with tons of forms, worksheets, and other various documents, it's not as easy to hold on to a slip of paper as it might be for others. I'm hoping that at some point, Apple adds a big, red warning to the setup process which reads something like:
"In the event that your Apple ID is locked due to a detected security risk, your Recovery key will be necessary to regaining access to your account; knowing your password and/or having access to any of your trusted devices will no longer be enough."
I really do appreciate how seriously Apple takes its security, but I think that there is still room for improvement. This should start with more clearly and fully stating the conditions of its security measures, as well as having its customer support be more educated on these conditions (they themselves stated that they had never been trained on issues revolving around two-step verification). Protecting someone's private information is important, but so too is making every possible effort to ensure that customers can't easily loose access to all the content and services that they have spent much time and money building up and using.
As stated above, I'm still trying to get a hold of the Apple representative who initially assisted me, so if I have any additional updates, I'll be sure to reply to this thread. I hope that anyone who is going through the same issue, or is simply curious, finds this information to be useful.

HT5577 Devices and Recovery ID stolen. Unable to access account with two-step verification. Apple does not care. What can I do?

Last year, my backpack containing my laptop and phone were stolen. My Recovery Key was saved as a screenshot on the laptop and on the phone and I have no other copy. I remotely wiped both devices. I had no insurance for such circumstances and replaced them at my own expense but I cannot access my AppleID account because Two-Step Verification is active and my old telephone number was replaced and I no longer have access to it. I can live with losing the devices as a result of my own stupidity, but Apple claims they are unable to restore my access to my old account in spite of the special circumstances. Apple can confirm my identity via my bank details and my email address but they do not seem to care. I've lost access to my music, software, calendars etc. I have a new AppleID - I had no other option but to set one up - but it irks me that Apple is unwilling to transfer purchases made on my old AppleID to my new one. I am considering taking legal action to regain my purchases and wonder if anybody else has found themselves in a similar situation.

If apple tracked deviced they sold they would be violating a great number of privicy laws and would face class action and criminal lawsuits in most of the western countries

HT202656 verification code not sent to my iPhone (Sprint) for two-step verification for apple id

I have tried to set up two-step verification several times using iCloud, first my iMac and then, when that didn't work, on my iPhone, all to no avail. I followed the instructions up to and including the step where the message says I will receive an SMS on my iPhone with a verification code. I never received the message with the verification code.
I am using Sprint as my internet provider and working with an iMac with Mavericks 10.9.5 as the operating system and iPhone 6 with IOS 8.2

Hey dagored,
Thanks for the question. I would recommend completing the two-step verification process and then changing the SMS number associated once you upgrade:
Apple ID: About two-step verification and SMS
http://support.apple.com/kb/HT5593
Or you can opt to complete the process and then turn two-step verification off completely:
Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/ht5570
Thanks,
Matt M.

HT5570 Cannot enable two-step verification

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