HT5570 Two-Step Verification in Switzerland ?
Greetings,
When will Two-Step Verification be rolled out to Switzerland ? The current support page for this says additional countries (beyond the original few) will be added over time, but that article is dated April 18th 2013 - seems a rather unnecessary delay...
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Similar Messages
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HT5570 When I enable two step verification , do i need a code
i have enabled two step verification and my iPhone 5s is a trusted device
now my iPhone 5c I'm login into iCloud and not asking me for verification
just my email and password , i think one time it asked me for good and now it does not
My question is does it only ask for the first time or new Device login in to iCloud
and when i go to appleid.com it asks me every time for a codeI've not been involved with Google Voice, which presumably is in effect a redirection service? - but I would have thought that you needed to give the number of an actual phone. It can be a landline phone if you have one which will accept text messages - I have this enabled and it works perfectly well.
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HT5570 Cannot enable two-step verification
Hi,
I am Vietnam. When I try to enable two-step verification, I have been asked to provide credit card number and security code (cvc) to verify my identity, I did it, but I always get an error message that security code is invalid, my payment info is correct and had been verified. Could you please help me on this, what's wrong here? Thanks.Is the address on your iTunes account in exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/ support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I've already signed in to manage my Apple ID and under password and security there was no option for two-step verification. I am in the U.S. So please help me get it
Is there a "New" button at the top right of the Playlists section of Music?
There is no Edit button to delete music, swipe sideways on the song to reveal the delete button. Tap and hold on the artwork in Artists and albums to reveal the (X) button to delete. Or connect the iPad back up to iTunes on the computer and check your sync settings for music to ensure you are syncing the right content. -
I need to setup Two-Step Verification but iraq not in location
hello ...
i have some trouble with two step verification ... when i go to https://appleid.apple.com/ and enter to my account and go to "password and security" and enter my security answer
after i answer my security questions i seen "Two-Step Verification" but when i click on get started .. i stopped in choose a number for trust device because i can't found "iraq" in country choose ... how i can setup verification with out send sms to my number .. i want to setup two step verification and linked my account to my device .. but i tell you before .. iraq not in choose country then i can't compete my issues ... so .. can i have some help with another way .. or right way .. please ?
my respect all of youHello Hmoda aliraqi,
Two-step verification is not currently available in Iraq.
Which countries is two-step verification available in?
Two-step verification is available in the countries below. When additional countries are added, two-step verification automatically appears in the Password and Security section of your account when you sign in to My Apple ID.
Argentina
Australia
Austria
Belgium
Bolivia
Brazil
Canada
Chile
China
Colombia
Costa Rica
Denmark
Dominican Republic
Ecuador
El Salvador
Finland
France
Germany
Greece
Guatemala
Honduras
Hong Kong
India
Indonesia
Ireland
Israel
Italy
Japan
Korea
Luxembourg
Macao
Malaysia
Mexico
Netherlands
New Zealand
Nicaragua
Norway
Panama
Paraguay
Peru
Philippines
Poland
Puerto Rico
Portugal
Russia
Singapore
South Africa
Spain
Suriname
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
United States
Venezuela
Vietnam
Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/HT5570
Cheers,
Allen -
is avaliable two step verification in Croatia?
Not yet according to the quote below from Frequently asked questions about two-step verification for Apple ID - Apple Support
Two-step verification is available in the countries below. When additional countries are added, two-step verification automatically appears in the Password and Security section of your account when you sign in to My Apple ID.
Argentina
Australia
Austria
Belgium
Bolivia
Brazil
Canada
Chile
China
Colombia
Costa Rica
Denmark
Dominican Republic
Ecuador
El Salvador
Finland
France
Germany
Greece
Guatemala
Honduras
Hong Kong
India
Indonesia
Ireland
Israel
Italy
Japan
Korea
Luxembourg
Macao
Malaysia
Mexico
Netherlands
New Zealand
Nicaragua
Norway
Panama
Paraguay
Peru
Philippines
Poland
Puerto Rico
Portugal
Russia
Singapore
South Africa
Spain
Suriname
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
United States
Venezuela
Vietnam -
HT202656 verification code not sent to my iPhone (Sprint) for two-step verification for apple id
I have tried to set up two-step verification several times using iCloud, first my iMac and then, when that didn't work, on my iPhone, all to no avail. I followed the instructions up to and including the step where the message says I will receive an SMS on my iPhone with a verification code. I never received the message with the verification code.
I am using Sprint as my internet provider and working with an iMac with Mavericks 10.9.5 as the operating system and iPhone 6 with IOS 8.2Hey dagored,
Thanks for the question. I would recommend completing the two-step verification process and then changing the SMS number associated once you upgrade:
Apple ID: About two-step verification and SMS
http://support.apple.com/kb/HT5593
Or you can opt to complete the process and then turn two-step verification off completely:
Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/ht5570
Thanks,
Matt M. -
Ios8 upgrade with two step verification
I have and iPhone 5 and two step verification in place. When I first upgraded to iOS 8 the upgrade process asked for my verification number. I first chose iPhone, but I did not get a code. I then went back and selected SMS to the phone number that I was upgrading. Then the upgrade went though without me entering anything. I'm assuming that iOS 8 just read my SMS message and went through with the upgrade. I'm about to do the same with my daughter's (she has her own Apple ID and two step verification) iPhone 4s and I assume that it will work the same way?
I could not find any detailed information on Apple's web site pertaining to this.Hi Les,
If you've been asked to wait, I would try going back through the process to start two-step verification as described here:
Apple ID: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/HT5570
Set up two-step verification at My Apple ID (appleid.apple.com):
Select "Manage your Apple ID" and sign in.
Select "Password and Security."
Under Two-Step Verification, select Get Started and follow the onscreen instructions.
That article also explains why you had to wait, in case you were at all curious:
Why was I asked to wait before setting up two-step verification?
As a basic security measure, Apple does not allow two-step verification setup to proceed if any significant changes have recently been made to your account information. Significant changes can include a password reset or new security questions. This waiting period helps Apple ensure that you are the only person accessing or modifying your account. While you are in this waiting period, you can continue using your account as usual with all Apple services and stores.
Apple will send an email to all the addresses you have on file notifying you of the waiting period and encouraging you to contact Apple Support if you think that someone else has unauthorized access to your account. You will be able to return to set up two-step verification after the date listed on your Apple ID account page and in the email that you receive.
Note: When your waiting period is over, you will have 30 days to complete two-step verification setup. If you attempt to complete setup after 30 days have passed or if you have made significant changes to your account during that time, another waiting period may be triggered.
Take care, Les!
- Ari -
When I go to the password and security, there is no Select "Start" under the words "two-step verification" and follow the instructions on the screen
Hey Podducbnov,
Thanks for the question. It sounds like you are trying to setup Two-Step Verification. After logging into http://appleid.apple.com, click "Password & Security". At this time you will probably be prompted to answer your security questions, go ahead and do so. Afterwards, the top section has a "Get started…" link to setup Two-Step Verification:
Apple ID: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/HT5570
Thanks,
Matt M. -
i didn't setup a two step verification for my apple Id , and then when i login into my account on the browser it prompt to enter my verification code !!! HOW COME
please help because all my data are stored in the cloud- See if it is listed here for downloading. If it is then redownload it..
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- If not there then contact iTunes.
Contact iTunes -
Can I setup two-step verification for more than one Apple ID?
I have one iPad and one iPhone.
I have four Apple IDs.
I want to setup two-step verification in all four accounts.
Can I?
It seems that I can't, because to add a "trusted device" to an Apple ID requires setting up Find My iPhone on that device. Find My iPhone requires an iCloud account (which is available with every Apple ID). But once you change the iCloud account account used for Find My iPhone on a device, the device will not be able to be used in two-step verification for the previous iCloud account. Or will it get remembered?
Anyone have any knowledge about this?You should be able to have more than account authorised on your Mac's iTunes via the Store > Authorise This Computer menu option - and you should be able to select and sync purchases from both accounts to your phones
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Since installing Microsoft two step verification on my Outlook Account via my PC (Acer) I am unable to send emails on my iPad. I can neither remove two step verification or find a way to solve this. I would prefer to keep this email account as my prime one.
You will probably need to create an app password for the Outlook account for use on the iPad...
http://windows.microsoft.com/en-us/windows/two-step-verification-faq
http://windows.microsoft.com/en-us/windows/app-passwords-two-step-verification -
Locked out of Apple ID AND lost Recovery Key for two-step verification
Hey guys,
Firstly, as the title implies, this is a double-whammy of a problem, and obviously, it is very much my fault. The reason I'm bothering to post this, however, is to find out if anyone else has had this issue and where they are at with it.
The story:
I set up two-step verification on my Apple ID about a year ago as I thought it was a good idea. I wrote the Recovery Key down as it told you to, and put it in a folder full of other important documents. In a epic mental lapse, however, I now remember later throwing out that folder, forgetting about my Recovery Key. Ya, that is my fault, I'm and idiot. Anyways...
Fast forward to a few days ago, and I all of a sudden received messages on all my devices saying that my Apple ID had been disabled for security reasons, and that I had to reset the account in order to regain access to it. Scary, but no problem, right? Well, after entering my Apple ID into iForgot.com, the first thing it asked me for was my Recovery Key. This is around the time I was banging my head against the wall in realization that I had thrown it away, but I was relieved to see the "Lost your Recovery Key?" option at the bottom of the screen. I was even more relieved to discover that I had what I needed to reset it: my current password and a trusted Apple device. The catch was that to reset it, I needed to log into my Apple ID to initiate it, which of course I couldn't do because it had been disabled, and the only way for me to disable it is, again, to enter in my Recovery Key. This effectively put me in and endless loop, without any apparent way of gaining accesses to my account. I did contact Apple about it, and I was ultimately told that the lock on my account was so tight, that not even Apple could gain access to it.
I understand that this level of security is probably the whole reason for the two-step verification in the first place, and I again concede that it was extremely foolish of me for forgetting about and discarding my Recovery Key, but a few things still don't make sense...
1. Why would they put a "Lost your Recovery Key?" link on the password recovery page when a password is needed to reset the Recovery Key itself?
2. As far as I can remember, Apple, in their briefing of how two-step verification works, did not bring up this scenario, which is probably relatively common. They DO mention that they can't help when you don't have access to two of the three necessary things for recovery, but they never brought up the apparent exception of if the account is disabled, in which case having two of the three things needed is not enough. I don't understand how they couldn't have mentioned this scenario.
3. Given the above thought, how could Apple not have some sort of special contingency for this type of situation? I profess my ignorance of how these types of systems are set up, but I would feel that there should be a special method for recovery in place if the account has been locked, and the owner is able to verify that they have the password and trusted devices.
I didn't mean to make it sound like a rant. I ADORE Apple, but this system seems like it's less than perfect.
Has anyone else ran into this issue? If so, is your situation similar to mine?
Thanks for any response!Hey everyone.
It's been awhile, but I wanted to share with anyone who is interested some general knowledge about this issue that I have learned while communicating with Apple support. Unsurprisingly, the issue is still unresolved, and I am under the impression that it will remain that way, but I'm still trying to get in touch with one of the senior representatives I spoke with a while ago who seemed to think that there might be a solution, so I suppose there is still a chance that things could turn out for the better.
Here's the rundown:
Anytime you are unable to sign in to or access your account because of "security reasons", your account is under what is called a "DS Lockout".
A DS Lockout on an Apple ID can be triggered for a few reasons, such as when too many failed logins to the Apple ID (using an incorrect password) are attempted, or when a purchase is made that Apple believes to be fraudulent.
Under normal circumstances, a DS Lockout only lasts for 8 hours, after which the lock is lifted and access to the account by inputting the correct password is re-enabled.
This is where the catch for anybody who set up two-step verification is.
According to one of Apple's security representatives, IF you have two-step verification enabled upon being inflicted with a DS Lockout, the 8-hour lockout period is extended indefinitely as an additional security measure (a feature, I suppose). Therefore, the only way to regain access to the account is by resetting the password, as waiting for the lockout to expire is no longer an option. And of course, resetting your password, as stated by Apple, is one of the situations in which you need your Recovery Key. EVEN IF YOU KNOW WHAT THE ACCOUNT'S CURRENT PASSWORD IS, the lockout prevents you from being able to input it as a means of authentication. You MUST reset your password in order to regain access, and you MUST input your recovery key in order to reset your password.
So, that seems to be the gist of it. It does make sense, but here's my problem:
Upon setting up two-step verification, Apple does warn you of many things, but they do not make any mention of this specific scenario. Indeed, it is very much my fault for loosing my verification key, but the thing is, I’m human, I make mistakes, and I know that I will continue to do so. One of the reasons I chose to take the risk of setting up two-step verification is because Apple explicitly stated that as long as I had access to two of the three required "keys" -- my Recovery Key, my password, and at least one of my trusted Apple devices -- I would always be able to gain access to my account. In other words, as long as I didn’t screw up so bad as to loose access to two of my keys, I’d be okay. Obviously, there is a huge exception to this case that, again, is not mentioned anywhere, hence all the confusion. Had I know that it was possible that it could come down to me needing a single, specific key to regain access to my account, I probably would have opted out of two-step verification, recognizing that as a busy college student who's constantly reorganizing and dealing with tons of forms, worksheets, and other various documents, it's not as easy to hold on to a slip of paper as it might be for others. I'm hoping that at some point, Apple adds a big, red warning to the setup process which reads something like:
"In the event that your Apple ID is locked due to a detected security risk, your Recovery key will be necessary to regaining access to your account; knowing your password and/or having access to any of your trusted devices will no longer be enough."
I really do appreciate how seriously Apple takes its security, but I think that there is still room for improvement. This should start with more clearly and fully stating the conditions of its security measures, as well as having its customer support be more educated on these conditions (they themselves stated that they had never been trained on issues revolving around two-step verification). Protecting someone's private information is important, but so too is making every possible effort to ensure that customers can't easily loose access to all the content and services that they have spent much time and money building up and using.
As stated above, I'm still trying to get a hold of the Apple representative who initially assisted me, so if I have any additional updates, I'll be sure to reply to this thread. I hope that anyone who is going through the same issue, or is simply curious, finds this information to be useful. -
HT204152 Apple ID Disabled & Lost Recovery Key (Two-Step Verification)
If you use Two-Step Verification:
If your Apple ID is disabled "for security reasons" AND you lost your Recovery Key ALL HOPE IS NOT LOST! Speaking from a recent, nearly devastating experience, I hopefully will provide some relief to others in the same boat...
After speaking to several customer service representatives who basically told me that without the recovery key, there was no way to access my account and everything would be lost forever, I finally spoke with a senior customer service representative that actually understood my issue (most thought I just forgot my password).
As it turns out, my account was locked due to too many incorrect PW attempts (not exactly sure how that happened). I was prompted to go to appleid.apple.com and when trying to log in, prompted to enter my Recovery Key. I couldn't get further than that. What I didn't realize and the other reps didn't tell me was after 8 hours, the account is unlocked. I was then able to log in at applied.apple.com and verify my account using a trusted device. I was then able to create a new recovery key (and print it out and put copies everywhere so this wouldn't happen again!).
Lessons Learned: 1. Don't lose the Recovery Key again! 2. When talking to Apple Customer Service, ask to speak with a senior customer service representative. 3. Wait 8 hours without trying to log in and your Apple ID is unlocked again.we all have had unsatisfactory results with entry level CS techs. Your advice to be assertive about speaking with a Senior Tech is sound and where I have ALWAYS found satsifaction. Methinks the proprietary Customer Service Knowledge Base may be running the same software as our forums - Terrible searching is a rule here. - the other two suggestions are very good as well - ÇÇÇ
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Two step verification in Canada SMS does not work with Telus
Just saw the announcement that Two step verification for your Apple account is now available to Canada.
http://www.macnn.com/articles/13/05/10/option.will.appear.automatically.in.accou nt.details/
Tried to sign up, unfortunately after many attempts and testing with a few different phones it appears that Apples SMS server is not connected with Telus mobility as the messages never come through to any of my phones on the Telus network.
So maybe the announcement is a little premature.False start.
The option to sign up for two step verification has now been removed again.
I guess they have to get the SMS feature working first.
Here is a request. Apple can you implement the industry standard time based authentication protocol:
http://en.wikipedia.org/wiki/Time-based_One-time_Password_Algorithm
http://tools.ietf.org/html/rfc6238
Same one is being used by:
Google
Dropbox
Lastpass
Microsoft
Amazon AWS
Then you can use one of the many apps available for smartphones and support users who want something secure but that does not require SMS or an apple hardware device to login to their apple id.
Maybe you are looking for
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