HT5577 cannot remember answer to security questions and already reseted password

Why am i being asked for security questions to make itunes purchase?

you have to call apple.  at 1-800-694-7466  and ask for account security. they will need you to create a pin via appleid.apple.com and one other piece of info.  you may want to add a credit card to itunes before calling they can use that to reset the questions.
Peace, Clyde

Similar Messages

  • HT5312 I can't remember my answers to security questions and dont recall password.   Also my recovery email is no longer active. How can I reset password?

    I can't remember my answers to security questions and dont recall password.   Also my recovery email is no longer active. How can I reset password?

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (85489)

  • I can't make purchases with my Apple ID becuase I don't know the security questions and the reset password is old and doesn't exist anymore. What should I do?

    I can't make purchases with my Apple ID becuase I don't know the security questions and the reset password is old and doesn't exist anymore. What should I do?

    Per the quote below from If you forgot the answers to your Apple ID security questions - Apple Support
    contact: Apple ID: Contacting Apple for help with Apple ID account security - Apple Support
    If you can't reset your security questions
    Contact Apple Support in either of these circumstances:
    You don't see the link to send a reset email, which means you don't have a rescue address.
    You see the link to send a reset email, but you don't have access to email at the rescue address.

  • Lost iCloud Password. Cant remember answers to security questions and retrieval email no longer in service. Please help

    Hi, I have a friend who has lost his iCloud password. We cannot remember the answers to the security questions and we can therefore not retireve an important pages document that is backed up to iCloud. Is there any way to retrieve the password based on the correct birthdate and the username? I can even supply the date (to within 2 days) of when the account was created.
    I cannot find any way to communicate with someone at Apple directly, who could help me out.
    P.S. We are based in South Africa, so there is no Apple Store that I could go to. Apple itself is only represented here through a 3rd party.
    Your, any, help would be greatly apprecited.
    Kind regards
    Oliver

    try calling hotline, they can send reset link to your other email
    here are their phone numbers
    http://support.apple.com/kb/HE57

  • HT1911 what do you do if cannot remember answers to security questions?

    Trying to purchase something on new iphone 4 and it is asking for answers to my security questions and cannot remember how do I change them?

    Reset Security Questions
    http://support.apple.com/kb/ht5312
    If you still have problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • What is the simplest way to reset my security questions? I'm using a new device and simply cannot remember answers to security questions set years ago!

    iis there any way I can avoid security questions? These were set years ago. Answers were probably ambiguous. Now I'm using a new device and being asked security questions the answers to which I can't remember.

    Reset Security Questions
    http://support.apple.com/kb/ht5312
    If you still have problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • TS2446 cannot remember answer to security questions

    when i go to purchase apps, it asks me security questions. it locked me out after multiple unsuccessful attempts. any ideas on how to reset the questions?

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps :https://discussions.apple.com/message/20357006#20357006

  • HT1918 i dont remember answers to security questions and cant buy music, how can i solve this

    I FORGOT SECURITY QUESTIONS ANSWERS, AND I CANT BUY ANY MUSIC, HOW CAN I SOLVE THIS ISSUE

    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
    More involved forgotten question issues - https://discussions.apple.com/thread/3961813
    Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
    John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
    If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

  • HT5312 You can not not remember answers to security questions and no I have to save the expense of

    I did not score an email rescue I have iTunes card that was shipped

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email

    I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email.  Is there another way to change or get the answers for the security questions?

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106007)

  • I tried to buy a song on my account, and it told me I need to answer my security questions, and I don't remember them, and it ******* me off, because this is seriously so dumb man

    I tried to buy a song on my account, and it told me I need to answer my security questions, and I don't remember them, and it ******* me off, because this is seriously so dumb man

    Summer7633 wrote:
    I tried to buy a song on my account, and it told me I need to answer my security questions, ...
    1)  Apple ID: All about Apple ID security questions
    If necessary...
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    3)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • Okay I got a new apple  ID not to long ago and answered some security questions and i got an iTunes card and it said it was my first purchase and asked me to answer the security questions and I do not remember them

    Okay so I have had apple for a while and I got a new apple ID not to long ago and then answered the security questions and it said that it was the first purchase with the apple ID and I have to answer them and now I don't remember the answers

    From an older post by King_Penguin:
    If you can't remember them then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

  • HT5312 i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my accou

    i am in Iraq right now and i cannot make any schedule for having a call with your support team , however, i forgot the answer for security questions , and also previously i have not summited a rescue Email address is there any way to reset my account?

    Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users.
    As to whether you can work with Apple via email on this issue I can't say for sure, but you can contact them via this web page:
    http://www.apple.com/support/appleid/contact/
    and see if they can help. It's mostly going to be an issue of you being able to prove to them that you are the account owner.
    Regards.

  • I cannot answer my security questions and dont know how to change them?

    I do not have a rescue email address for itunes and would like to install one but I don't understand how.
    I cannot answer my security questions and cannot purchase anything on itunes.
    Help please?

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT201363 I don't remember my two security questions and I saw where you could send it to your email but the email it shows I could send it to is not the email I set up with it is there a way I can change the email on there to send to the email I have

    I don't remember my two security questions and I saw where you could send it to your email but the email it shows I could send it to is not the email I set up with it is there a way I can change the email on there to send to the email I have?

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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