HT5577 Devices and Recovery ID stolen. Unable to access account with two-step verification. Apple does not care. What can I do?
Last year, my backpack containing my laptop and phone were stolen. My Recovery Key was saved as a screenshot on the laptop and on the phone and I have no other copy. I remotely wiped both devices. I had no insurance for such circumstances and replaced them at my own expense but I cannot access my AppleID account because Two-Step Verification is active and my old telephone number was replaced and I no longer have access to it. I can live with losing the devices as a result of my own stupidity, but Apple claims they are unable to restore my access to my old account in spite of the special circumstances. Apple can confirm my identity via my bank details and my email address but they do not seem to care. I've lost access to my music, software, calendars etc. I have a new AppleID - I had no other option but to set one up - but it irks me that Apple is unwilling to transfer purchases made on my old AppleID to my new one. I am considering taking legal action to regain my purchases and wonder if anybody else has found themselves in a similar situation.
If apple tracked deviced they sold they would be violating a great number of privicy laws and would face class action and criminal lawsuits in most of the western countries
Similar Messages
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hi my bluetooth cannot see the other bluetooth devices. When it is picked up by a different device tries to pair with it but the pairing does not occur. what can I do apart from throwing this **** thing in the bin?
It isn't supposed to pair with the MacBook. You can use WiFi to connect but not Bluetooth. You can setup a personal HotSpot on the iPhone and connect the MacBook, or setup the MacBook AirPort to create a network and attach the iPhone, and use the USB cable to connect the iPhone to the MacBook for syncing and backup purposes.
The communications are rather limited. -
Mail app and google account with two step verification fail
Hi,
I try to add my gmail account to Mail app, but it says that login or password is incorrect. I'm using google 2 step verification, that means that I should generate an app-special password each time I use a new application with this google account. I've generated the password for gmail app and logged in successfully, but it doesn't work for Mail app (each application has it's own password).
iOS 5.1.1 (9B206).
Gmail app v. 1.2.7182
Thank you in advance.Аnonym wrote:
I've read every discussion about that problem, though I found no solution there. So I started another one.
I'm sorry. You misunderstood what I was saying - or perhaps I should say that I said it wrong. I meant that I was unfamiliar with this problem - that's all that I meant.
The link for 4.0 is simply for iPads that are running iOS 4.0 or higher. That is what the link refers to. This is copied from the website
Note: These setup instructions are for Apple devices running software version 4.0.
View instructions for older software.
It does not state it specifically, but it means 4.0 or higher. Google hasn't updated anything further for higher than iOS 5 that's all.
But if you checked it out already or don't want to check it out because you think it doesn't apply - that's your prerogative.
EDIT - your problem was solved as soon as I posted. Glad you got it all worked out! -
i can not open my i pad-1 and the device gave me message connect to iTunes and when connect the computer give me message type the password firstly i do not know what can i do ?
Is it disabled due to too many incorrect passcode attempts ? If it is then you may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPad and restore/resync your content to it.
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When I complete all the steps to create Apple ID.In part that requires the credit card i dont have credit card and the option none does not appear.What can I do?
Greetings anabeqiri,
Thank you for contributing to the Apple Support Communities.
The advice and steps in this article may help if you don't see "None" as a payment option when creating your Apple ID:
Why can’t I select None when I edit my Apple ID payment information? - Apple Support
All the best,
Jeremy -
My Mac operating system is OSX 10.4.11 and I "replaced" my older version of Firefox with a newer one that does not open with my system. Can you send me an older version of Firefox? Thanks!
You can get Firefox 3.6.20 from here. <br />
http://www.mozilla.com/en-US/firefox/all-older.html -
Hello, I recently bought a computer and I have installed adobe photoshop ellements 12 license, but the serial number is not valid what can I do?
Moving this discussion to the Downloading, Installing, Setting Up forum.
Adobe potoshop elements are you able to register the serial number at http://www.adobe.com/? You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. -
I installed new hard drive and I am trying to restore from time machine external back up. I restarted the computer and held the Command key and the R and the restore utility does not appear. what can I do
Command + R keys are for Macbooks running Lion and Mountian Lion only. ( i could be wrong on this)
you have a couple of options:
Do a clean install of Snow Leopard via Install DVD.
Clone your old hard drive to your new hard drive via Carbon Copy Cloner
Or click on the link below to give you a better idea.
Hope you get it sorted out.
http://pondini.org/TM/14.html -
I have a windows 8 computer and I installed the newest version of itunes because I used to have an ipod and I have a few purchases that I wanted to listen to. When I try to play them it says it's playing but I can't hear anything. It does not even says it's played the whole way. It just stays at the beginning. It won't let me pause. I checked my computer sound and there is nothing wrong with it. So there must be some software problem but idk what it is. If anyone can help I would appreciated. Thank-you
Hi DJBentley2011,
Welcome to Apple Support Communities.
It sounds like there is an issue burning CD's in iTunes. Is the playback issue only occurring on a specific device and does the disc show up correctly in iTunes? The article linked below should help you resolve optical drive issues, it walks you through identifying potential issues and provides troubleshooting suggestions.
iTunes for Windows: iTunes Diagnostics, CD/DVD Drive Tests
http://support.apple.com/kb/HT1567
I hope this helps.
-Jason -
hello,
I have 2 lab tops.. and have family members that use them.. I used to have FB open with mult family members accounts. Ad of today you updated to firefox 15..
Now when I go to use multifox 1.3.3 ( that is so you can have mult accounts open. ) .. if trying to go into Fb none of the features work. now since I have upgrade. it use to work fine.
So, the new FF does not work would like to unistall and go back to the old FF.. where I, can have mult accounts open at the same time and have the funcation work when your on the mult account in FB... Like talk to some one in FB chat. or just look at other items in the accounts.
if you can tell me how to fix this or can you please give me the old link back.. or tell me how to get the old link back instead of 15.. Because 15 does not work.
ThanksInstall or Reinstall OS X from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
the Security button and set the Zero Data option to one-pass. Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
Hey guys,
can you please help! I have never been in this situation and i need help desperatelyVerizon does not fix/repair/replace devices.
Apple provides all hardware support in the US.
Take it to Apple for evaluation and possible replacement.
FYI, they do not fix devices, so backup your device prior to going to the store. -
I inherited an Ipad 2 from a company that I had worked for in the UK but had closed down.
It was an IPAD2 locked to the Vodafone UK network by a Vodafone SIM Card.
No account details were or are available for the original account.
So I removed the Vodafone SIM Card and then factory reset wirelessly using my wireless at home.
I updated the system to IOS 7.0.2.
I was then sold under a contract from EE another UK carrier a SIM card for the Ipad and when inserted the Ipad says Sim not applicable.
I checked with Vodafone and EE shop and they said they cant unlock it, I checked with Apple who said the same!
So I have an IPad I can use wirelessly at home, a sim card from EE which is an u
locked Vodafone carrier mode and all 3 multinational companies say they cannot unlock it from Vodafone to enable me to use the EE sim.
What can I do to sort this mess out? Please help!
Thank YouSteve, have you tried just going through the unlock form here?
http://www.vodafone.co.uk/vodafone-uk/forms/unlock-code-request/
That's what the moderator in several older threads in Vodaphone's forum said was all that is necessary. Carriers often won't unlock for anyone but the original account holder, so if you don't have the details of the company's account, that might be the barrier in which case there will not be any way to get the iPad officially unlocked.
Good luck. -
Hi Apple Communites!
I have a big problem with my MacbookPro. I bought my MacbookPro in december 2010 in Thailand. 5 days ago My MacbookPro suddenly switched off and never start again.
So I sent it to Apple Dealer in Phuket, Thailand to check. Now they told me it is the main-board failure and i have to change it on my own cost.
And it is 26000 Thai baht (870 US Dollars). How comes that Apple do not take care for my cost.
My MacbookPro is not two years old. For this price i better buy a new PC notebook.
Can some of you please help me for a solution or answer? I use Apple almost 10 years and never have problem like this. Or Apple do not taking care of their customers or quality products anymore? lertlid trzopyou are right!! but is this the quality product of Apple that lasts for just 1year and 10 months?
If it so then i think about to go back to PC after 10 years using Apple products and no one from Apple cares about customer service and quality.
Sad Story about Apple. What Steve Jobs and Tim Cook gonna think about this. -
Back and forth with two finger in folders does not work
It is sad, that back and forth with two fingers does not work in Itunes, Folders, or somewere else than in Safari. You can put the settings back thwo three fingers but than you cannnot mark text with three fingers. It would be nice just to use two finger everywher to go back an forth
Would be nice positive posts too ..
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IPod is stuck in recovery mode and retoring does not fix - What can?
I've installed a new computer and transfered itunes just fine but when I connected my sons iPod it stated "itunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes." I've now restored it more times than I care to remember (it appears restored back to factory settings) but the same message ".... detected an iPod in recovery mode. You must restore..." persists and thus will not download music library. What else can be done?
Dell precision 390 Windows XPThis repetitive "ipod found in recovery mode" message is most likely caused by drive letter confusion on your computer.
In that case, you'll need to try assigning your iPod a different drive letter.
Log off of any other users on your computer.
Then, put your iPod into Disk Mode and see these steps:
1 - Don't plug in your iPod yet.
2 - Go to "START -> Control Panel -> Admin Tools (if you don't see this, click on "classic view" button on the left panel) -> Computer Management."
3 - Click on the "Disk Management" button in the left panel area.
4 - Now, with "Computer Management" and Control Panel windows opened, connect your iPod to the computer.
5 - Right-click on your iPod's listing there (after a few moments when it gets recognized in this drive window), and click on "Change Drive letter and Paths". Then the "Change..." button.
Here's what it should look like:
Assign your iPod the letter "M" "N", "O" or the like (further along in the alphabet).
For more details, see this Support article:
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting
I hope that helps you.
-Kylene
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