HT5577 don't remember my two security ?'s to change my password and manage my account

dont remember my 3 security ?'s to change my password or manage my apple ID.  HELP

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Similar Messages

  • HT201363 I don't remember my two security questions and I saw where you could send it to your email but the email it shows I could send it to is not the email I set up with it is there a way I can change the email on there to send to the email I have

    I don't remember my two security questions and I saw where you could send it to your email but the email it shows I could send it to is not the email I set up with it is there a way I can change the email on there to send to the email I have?

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • My wife's iCloud locked and she is don't remember her email but she knows her old password and she don't have apple id how can she unlocked her iPhone or restore iCloud password. normal method can't help us

    my wife's iCloud locked and she is don't remember her email but she knows her old password and she don't have apple id how can she unlocked her iPhone or restore iCloud password. normal method can't help us

    Actually, I want her to have a separate iTunes account. Our marriage is fine, but our musical tastes are vastly different  That's another issue; right now want to focus on getting my wife in .icloud email address.

  • HT5312 So I have a problem with iTunes not letting me download anything without first responding to some security questions which I don't remember setting up, how can fix it? Oh, and it won't let me reset the questions either!

    So I have a problem with iTunes not letting me download anything without first responding to some security questions which I don't remember setting up, how can fix it? Oh, and it won't let me reset the questions either!

    If you mean that you aren't getting the reset link, then from the page that you posted from :
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 
    You can contact iTunes Support in your country via this page : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT1491 I am trying to buy a song on iTunes but it won't let me because I need to answer my security questions? But I don't remember the answers how can I change the questions?

    I am trying to buy a song on iTunes but it won't let me because I need to answer my security questions? But I don't remember the answers how can I change the questions?

    Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74487)

  • I don't remember what my security question answers were i don't remember making them

    I don't remember what my security question answers were i don't remember making them

    See Kappy's great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
     Cheers, Tom

  • HT5312 I don't remember myanswer for security questions

    I don't remember myanswer for security questions

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • Bought an iPod nano for use in an external source to the unit of the BMW. It works, but don't remember the place when you turn off the power and every time begins to play the playlist first.

    Bought an iPod nano for use in an external source to the unit of the BMW. It works, but don't remember the place when you turn off the power and every time begins to play the playlist first.

    Thanks iPod Whisperer--
    I do realize that the nano will resume where I left off in my audiobook if I reload the file that was last playing.
    What I was hoping is that the 6g nano would work like my previous iPods and default to the last file played the next time played after Iused sleep mode instead of going to some random song on the iPod.
    Since I usually have a lot of audiobooks on my iPod--and most of those have 10-15 files in them, it's a pain to have to navigate to the correct file (and try to remember which of the 10-15 files I was last playing). On all my other iPods I could simply hit play and it would start up in the audiobook right where it left off.
    Note--this only happens if I use the sleep timer to turn off the iPod. If I pause the book myself, when I turn the iPod back on it'll "remember" what file it was playing.
    Hope this makes sense.
    dordale

  • HT5312 Dear Apple , kindly i need to change my ID password but they want from me to answer two question but i forgot the answers , so i surprised that their is secure email and i didn't add it so how can change my password and change the secure email ,urg

    Dear Apple , kindly i need to change my ID password but they want from me to answer two question but i forgot the answers , so i surprised that their is secure email and i didn't add it so how can change my password and change the secure email ,urgent plz

    You a renot addressing Apple here at all.
    We are all itunes users just like you.

  • HT5622 How do you get rid of an old Apple ID that hasn't been used in a while in which you no longer remember the password and the email account no longer exists?

    How do you get rid of an old Apple ID that hasn't been used in a while in which you no longer remember the password and the email account it's tied to no longer exists?

    The password will not be sent to you, because Apple does not know it. They will send a link where you can reset the password. It will be sent to your Rescue email address, not the iCloud email address. If you don't have one contact Apple Account Security and they can reset it for you: http://support.apple.com/kb/HT5699

  • HT201263 i cant restore my phone, I keep getting a message to turn off find my iphone, cant get into it b/c my daughter change the password and doesn't remember the password

    help, i need to restore my phone, I keep getting an error to turn off find my iphone,  I can't get into the phone b/c my daughter change the password and doesn't remember what she changed it to.

    Remove an iOS device or Mac on which you can’t turn off Find My iPhone
    If you can’t turn off Find My iPhone on the device, turn off the device so it goes offline, then remove it from Find My iPhone on iCloud.com.                        
    Note:   If you have an iOS device, you can also remove your device by first erasing it—just follow the instructions below to remove a device you don’t have. You can later restore the device from an iCloud or iTunes backup.                            
                               Turn off the device.                       
                               Sign in to icloud.com/#find on another computer with your Apple ID (the one you use with iCloud).                                                      If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.                       
                               Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete (x) button next to the device.                                                      If the device comes online again, it will reappear in Find My iPhone. To make sure your device doesn’t reappear, turn off Find My iPhone on the device (follow the instructions above to remove an iOS device or Mac), or if you have an iOS device, you can erase it, then remove it (follow the instructions below to remove an iOS device you no longer have).                          

  • HT201413 my daughter changed her password and cant remember it and now the ipod is diasbled what should i do

    my daughter changed her password and cant remember it and now the ipod is diasbled what should i do

    Providing she regularly synced her iPod, her purchases should be in her iTunes library. If this is the case, then you can simply reset her iPod and put all of her data back on it although I don't know if this works with apps. If she synced it before she reset the pass word then you can stop the auto sync, restore, and put the back up on it. If all else falls, iTunes and the App store remember purchases so you can't buy the same thing twice, well at least I haven't. I hope you find this helpful, and good luck getting her iPod back into usable condition.

  • I could not remember my Apple ID, changed my password and now my music library is virtually empty. Please help - I am devastated. Most of what I held in the library was uploaded from CDs

    I could not remember my Apple ID, changed my password and verified the email address. It may be a different one from that held in the system, I don't know. Now my music and audio book library is evertuslly empty. I am devastated. Please help.How can I retrieve all the CDs I downloaded?

    hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music'  then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo

  • I turned of iMessage and now I want it back on and it's not working, I have changed my password and now I don't know what to do. Is there something obvious I am doing wrong?

    I turned of iMessage and now I want it back on and it's not working, I have changed my password and now I don't know what to do. Is there something obvious I am doing wrong? I have done this on both of my iPads and it hasn't let me go back on to iMessage on either of them.

    iCloud System Status
    Current
    iCloud: iMessage - Users Affected: Some
    11/18/2012 13:34 PSTUsers are unable to use iMessage. Normal service will be restored ASAP.
    iCloud: FaceTime - Users Affected: Some
    11/18/2012 13:33 PSTUsers may be unable to place FaceTime calls. Normal service will be restored ASAP.
    http://www.apple.com/support/icloud/systemstatus/

  • I have an ipod touch and it is disabled cause my cousin changed the password and forgot what it is so now it is stuck .. i connected it to the itunes but still the keypad didnt appear and couldnt remember the password.. anyone can help me ?

    i have an ipod touch and it is disabled cause my cousin changed the password and forgot what it is so now it is stuck .. i connected it to the itunes but still the keypad didnt appear and couldnt remember the password.. anyone can help me ?

    Place the iPod in Recovery Mode and restore via iTunes.
    iOS: Wrong passcode results in red disabled screen
    If not successful, try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

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