HT5577 I lost recovery key and trusted device, how do I rescue my funds on account?
Lost recovery key and trusted dev, and need to transfer balance on account how do I do this?
You will need one of your trusted devices to be able to change your password : Apple ID: Can't sign in with two-step verification - Apple Support
Nobody else should be able to download from a new device or computer unless they have access to two of your password, a trusted device, and your recovery key. You are sure that they are using it e.g. there are a number of phishing emails doing the rounds saying that something has been downloaded on an account and to click on a link in the email if it wasn't you that made it so as to request a refund (i.e. so that they can capture your password and payment details).
If they are 'proper' purchases then you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
Similar Messages
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I have another account that i can't delete off my phone because lost my recovery key and password. How do i get rid of this account? it will not let me turn off find my iphone and delete account. Can anyone help?
Hello aweirandyski.1975,
Thanks for using Apple Support Communities.
From what you're describing appears to be Activation Lock, a security measure provided by Apple that makes it harder for people to use a lost or stolen device. You will need to enter the password for the Apple ID the device is prompting you for.
iCloud: Activation Lock
http://support.apple.com/kb/PH13695
Take care,
Alex H. -
Lost recovery key and no acces to trusted devices
i lost my recovery key and I can't get acces to my trusted devices, there's much money on the account but some else is using the account wich I don't know, an I want to change the pw but I cant
You will need one of your trusted devices to be able to change your password : Apple ID: Can't sign in with two-step verification - Apple Support
Nobody else should be able to download from a new device or computer unless they have access to two of your password, a trusted device, and your recovery key. You are sure that they are using it e.g. there are a number of phishing emails doing the rounds saying that something has been downloaded on an account and to click on a link in the email if it wasn't you that made it so as to request a refund (i.e. so that they can capture your password and payment details).
If they are 'proper' purchases then you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
Lost recovery key and need to retrieve current data
Yeah.
It's a really nasty situation.
In order to get back into Sync i have to generate a new recovery key
But the recovery key generator will mangle the synced data.
Is there any way to retrieve the data?.
I haven't been able to sync with Firefox on Android and few days ago my harddrive gave up so I had to reinstall windows.If you don't have a 2nd device connected to that Sync account so you can "pair" them, AND you don't have the Sync Key that was used to encrypt your data as it was being uploaded to the Sync servers, you data can't be recovered.
Did the reinstallation of Windows save any of your old data files? <br />
Like maybe the \roaming\''user''\app data\Mozilla\Profiles folderset? -
HT5577 how do you sign in to apple id to make changes if you lost recovery key..
how do you sign in to apple id to make changes if you lost recovery key and removed one of my trusted devices they are both still associated but only one is trusted my macbook pro is still trusted but neither it or the 5c can get pass the log in section where it asks for the recovery key!!!!!!!!
<Edited By Host>Going to need a lot more info on what your are trying to do and why you are doing it.
Signing into an Apple ID is easy. Open whatever needs and Apple ID and sign in using the ID name, usually a email address, and the password associated with that name. you will then be signed in.
And please refrain from the profanity. -
Locked out of Apple ID AND lost Recovery Key for two-step verification
Hey guys,
Firstly, as the title implies, this is a double-whammy of a problem, and obviously, it is very much my fault. The reason I'm bothering to post this, however, is to find out if anyone else has had this issue and where they are at with it.
The story:
I set up two-step verification on my Apple ID about a year ago as I thought it was a good idea. I wrote the Recovery Key down as it told you to, and put it in a folder full of other important documents. In a epic mental lapse, however, I now remember later throwing out that folder, forgetting about my Recovery Key. Ya, that is my fault, I'm and idiot. Anyways...
Fast forward to a few days ago, and I all of a sudden received messages on all my devices saying that my Apple ID had been disabled for security reasons, and that I had to reset the account in order to regain access to it. Scary, but no problem, right? Well, after entering my Apple ID into iForgot.com, the first thing it asked me for was my Recovery Key. This is around the time I was banging my head against the wall in realization that I had thrown it away, but I was relieved to see the "Lost your Recovery Key?" option at the bottom of the screen. I was even more relieved to discover that I had what I needed to reset it: my current password and a trusted Apple device. The catch was that to reset it, I needed to log into my Apple ID to initiate it, which of course I couldn't do because it had been disabled, and the only way for me to disable it is, again, to enter in my Recovery Key. This effectively put me in and endless loop, without any apparent way of gaining accesses to my account. I did contact Apple about it, and I was ultimately told that the lock on my account was so tight, that not even Apple could gain access to it.
I understand that this level of security is probably the whole reason for the two-step verification in the first place, and I again concede that it was extremely foolish of me for forgetting about and discarding my Recovery Key, but a few things still don't make sense...
1. Why would they put a "Lost your Recovery Key?" link on the password recovery page when a password is needed to reset the Recovery Key itself?
2. As far as I can remember, Apple, in their briefing of how two-step verification works, did not bring up this scenario, which is probably relatively common. They DO mention that they can't help when you don't have access to two of the three necessary things for recovery, but they never brought up the apparent exception of if the account is disabled, in which case having two of the three things needed is not enough. I don't understand how they couldn't have mentioned this scenario.
3. Given the above thought, how could Apple not have some sort of special contingency for this type of situation? I profess my ignorance of how these types of systems are set up, but I would feel that there should be a special method for recovery in place if the account has been locked, and the owner is able to verify that they have the password and trusted devices.
I didn't mean to make it sound like a rant. I ADORE Apple, but this system seems like it's less than perfect.
Has anyone else ran into this issue? If so, is your situation similar to mine?
Thanks for any response!Hey everyone.
It's been awhile, but I wanted to share with anyone who is interested some general knowledge about this issue that I have learned while communicating with Apple support. Unsurprisingly, the issue is still unresolved, and I am under the impression that it will remain that way, but I'm still trying to get in touch with one of the senior representatives I spoke with a while ago who seemed to think that there might be a solution, so I suppose there is still a chance that things could turn out for the better.
Here's the rundown:
Anytime you are unable to sign in to or access your account because of "security reasons", your account is under what is called a "DS Lockout".
A DS Lockout on an Apple ID can be triggered for a few reasons, such as when too many failed logins to the Apple ID (using an incorrect password) are attempted, or when a purchase is made that Apple believes to be fraudulent.
Under normal circumstances, a DS Lockout only lasts for 8 hours, after which the lock is lifted and access to the account by inputting the correct password is re-enabled.
This is where the catch for anybody who set up two-step verification is.
According to one of Apple's security representatives, IF you have two-step verification enabled upon being inflicted with a DS Lockout, the 8-hour lockout period is extended indefinitely as an additional security measure (a feature, I suppose). Therefore, the only way to regain access to the account is by resetting the password, as waiting for the lockout to expire is no longer an option. And of course, resetting your password, as stated by Apple, is one of the situations in which you need your Recovery Key. EVEN IF YOU KNOW WHAT THE ACCOUNT'S CURRENT PASSWORD IS, the lockout prevents you from being able to input it as a means of authentication. You MUST reset your password in order to regain access, and you MUST input your recovery key in order to reset your password.
So, that seems to be the gist of it. It does make sense, but here's my problem:
Upon setting up two-step verification, Apple does warn you of many things, but they do not make any mention of this specific scenario. Indeed, it is very much my fault for loosing my verification key, but the thing is, I’m human, I make mistakes, and I know that I will continue to do so. One of the reasons I chose to take the risk of setting up two-step verification is because Apple explicitly stated that as long as I had access to two of the three required "keys" -- my Recovery Key, my password, and at least one of my trusted Apple devices -- I would always be able to gain access to my account. In other words, as long as I didn’t screw up so bad as to loose access to two of my keys, I’d be okay. Obviously, there is a huge exception to this case that, again, is not mentioned anywhere, hence all the confusion. Had I know that it was possible that it could come down to me needing a single, specific key to regain access to my account, I probably would have opted out of two-step verification, recognizing that as a busy college student who's constantly reorganizing and dealing with tons of forms, worksheets, and other various documents, it's not as easy to hold on to a slip of paper as it might be for others. I'm hoping that at some point, Apple adds a big, red warning to the setup process which reads something like:
"In the event that your Apple ID is locked due to a detected security risk, your Recovery key will be necessary to regaining access to your account; knowing your password and/or having access to any of your trusted devices will no longer be enough."
I really do appreciate how seriously Apple takes its security, but I think that there is still room for improvement. This should start with more clearly and fully stating the conditions of its security measures, as well as having its customer support be more educated on these conditions (they themselves stated that they had never been trained on issues revolving around two-step verification). Protecting someone's private information is important, but so too is making every possible effort to ensure that customers can't easily loose access to all the content and services that they have spent much time and money building up and using.
As stated above, I'm still trying to get a hold of the Apple representative who initially assisted me, so if I have any additional updates, I'll be sure to reply to this thread. I hope that anyone who is going through the same issue, or is simply curious, finds this information to be useful. -
HT6170 lost password id apple and lost recovery key
I lost password id apple and lost recovery key,how to reset my password
Do you have another trusted device for two-step verification?
See: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/HT5570
What if I lose my Recovery Key?
If you lose your Recovery Key, you can replace it any time:
Go to My Apple ID.
Select Manage your Apple ID and sign in with your password and trusted device.
Select Password and Security.
Under Recovery Key, select Replace Lost Key.
When you create a new key, your old Recovery Key is no longer usable.
and
What if I forget my Apple ID password?
You can reset it at My Apple ID using your Recovery Key and one of your trusted devices.
Apple Support can't reset your password for you. To reset your password, you must have your Recovery Key and access to at least one of your trusted devices.
if you have neither your AppleID password, nor your Recovery Key, nor a trusted device, not even Apple can help you to get access to your account. -
HT204152 Apple ID Disabled & Lost Recovery Key (Two-Step Verification)
If you use Two-Step Verification:
If your Apple ID is disabled "for security reasons" AND you lost your Recovery Key ALL HOPE IS NOT LOST! Speaking from a recent, nearly devastating experience, I hopefully will provide some relief to others in the same boat...
After speaking to several customer service representatives who basically told me that without the recovery key, there was no way to access my account and everything would be lost forever, I finally spoke with a senior customer service representative that actually understood my issue (most thought I just forgot my password).
As it turns out, my account was locked due to too many incorrect PW attempts (not exactly sure how that happened). I was prompted to go to appleid.apple.com and when trying to log in, prompted to enter my Recovery Key. I couldn't get further than that. What I didn't realize and the other reps didn't tell me was after 8 hours, the account is unlocked. I was then able to log in at applied.apple.com and verify my account using a trusted device. I was then able to create a new recovery key (and print it out and put copies everywhere so this wouldn't happen again!).
Lessons Learned: 1. Don't lose the Recovery Key again! 2. When talking to Apple Customer Service, ask to speak with a senior customer service representative. 3. Wait 8 hours without trying to log in and your Apple ID is unlocked again.we all have had unsatisfactory results with entry level CS techs. Your advice to be assertive about speaking with a Senior Tech is sound and where I have ALWAYS found satsifaction. Methinks the proprietary Customer Service Knowledge Base may be running the same software as our forums - Terrible searching is a rule here. - the other two suggestions are very good as well - ÇÇÇ
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Cannot set up Firefox sync on desktop - no recovery key and will not let me login to get it
I downloaded Firefox for my new android phone and wanted to sync my desktop with the mobile app. When I first went in it said I had an account already set up, but since I didn't remember any of the information about it I just ended up changing the password so I could login, and then deleted the whole account.
I went ahead and set up a new sync account, but it never gave me a recovery key. I didn't think anything of it, but then the initial sync failed and I got an error message saying the username or password was incorrect.
This happened twice and each time I went back and either ended up resetting the password or deleting the whole account. But whenever I did go through the steps of creating another account it still never gave me a recovery key.
I looked around and tried following the steps to get a recovery key, but I don't have the option to manage my account (maybe because one was never fully created and never went through an initial sync?), and I keep getting an error message saying the username and password is incorrect whenever I try to go through the steps to reset the recovery key. This is despite the fact that I can login with those same credentials on the Firefox sync webpage - for whatever reason it just doesn't accept them in the normal browser sync tab.
I'm running Windows 7 Home Premium, and version 13.0.1 of Firefox. Any help you can give me would be most appreciated as this has been driving me nuts for the last several hours as I try to work through this.See also:
*https://support.mozilla.org/kb/ive-lost-my-firefox-sync-account-information -
I reformatted my drive because of virus, and I did not copy the whole c drive other than files i need. I thought the firefox sync will let me restore all my bookmarks and tabs after I had my computer backup and running again! Obviously i was wrong because I did not know that I need a Recovery Key!!!!! Anyway, I logged into mozilla online portal to see if I can see my tabs or bookmark is going to be there or not but it doesnt really show anything other than delete account, change password etc. Is there anyway I can see my tabs and bookmarks information from mozilla online portal or anywhere in mozilla site at all?????
if I do not access my sync information for long time because I do not have my recovery key, i was wondering, how long is my bookmarks and tabs info will be with my sync account before Mozilla will delete it all???
also, will anyone know that if mozilla will change their mind and let people to see their sync info inside the online portal instead needing to use firefox at all????
if i knew, I would have copy the who C drive instead:(((((1. The Sync Key / Recovery Key '''is''' the encryption "key" for your data while is is off of your PC - on the Sync server and while in transit. Without that key your data can't be decrypted.
Unlike some other bookmark backup or bookmark sharing programs / portals, Firefox Sync wasn't made to have your data available on the web via a portal. Even if it was designed to work in that manner, you would still need that 26 character Recovery Key to be able to access your data. As you set up each device, you should have read the screen that advised you to save your Sync Key "in a safe place".
2. I don't recall where I read about data retention times, but IIRC 90 days rings a bell. Not that it makes a difference though, without your Recovery Key your data is useless.
3. As far as Mozilla changing Sync to allow access via a portal - possible but not probable, IMHO.
You need to keep in mind that Firefox Sync wasn't intended for backup purposes as you attempted to use the system, it is intended to synchronize Firefox personal data between multiple devices - '''securely'''. -
I caught my phone 4. Had to buy a new one, lost all contacts, and calendar photos. how can I recover them?
What does "I caught my phone 4" mean?
All contacts, calendars, photos etc should be on your computer as the iphone is designed to be synced to your computer.
Just sync them to your new iphone.
iPhone: Transferring information from your current iPhone to a new iPhone -
I upgraded software on my ipod touch and lost my movies and music. How do I recover them
I upgraded software on my ipod touch and lost my movies and music. How do I recover them?
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
For other media you have to get them from where you originally obtained them -
my old desk top could not update my iphone 4 it could not download itunes 10 which was needed for the update. so i downloaded it on a new computer and i lost my music and my apps. how do i recover them?
look here how to back up:
http://support.apple.com/kb/HT1766 -
HT6346 I have lost my Case and Repair ID.How can I find it ?
I have lost my Case and Repair ID.How can I find it ？ The e-mail has been dealeted .how can I find my Case and Repair ID ???!!!
Call someone where you got the repair ID and ask them. We have no way of knowing.
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My Daughter changed her Apple ID, not sure why. Then she changed it back to the original. She has lost $50 on her iTunes. How does she restore the funds?
Tank 64 wrote:
My Daughter changed her Apple ID, not sure why. Then she changed it back to the original. She has lost $50 on her iTunes. How does she restore the funds?
How did she change her AppleID?
If she simply updated the AppleID (not created a new one with a new email address), log out then log back into iTunes store.
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