HT5577 my daughter set up my account, i know my password and id, but i dont know all the security questions nor the birthday she used. i am wanting to change my password, please help
my daughter set up my account, i know my password and id, but i dont know the security questions she used. i am needing to change my password. please help
Ask your daughter. Or:
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID
Similar Messages
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Plz help :/
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(89608) -
URGENT What can i do? i forgot my password (iCloud) and i don't know the security questions also, the email that was set up with that account was deleted a long time ago, so i cannot update my applications on my iphone 4S.... THANK YOU!!!!
Try the methods described here in this link: Apple ID: All about Apple ID security questions
If neither your recovery email works nor do you know the answers to the security questions, you need to give Apple Support a call - only they will be able to help you. See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html -
i have no messages in my phone but my storage is 90% full and in my usage it says i have 12MG in messages (saved) but i dont have any messages in my phone - where are they saved ? how can i delete them? please help
pamalushka54,
We want to make sure that we get your phone up and running. Can you look to see where you have the most stuff stored at. Settings>General>Usage>Storage.
This will tell you what exactly is using everything. Then you can delete things from there.
RobinD_VZWSupport
Follow us on twitter @VZWSupport -
i have an iphone 5 , i restored it but now it stuck on the activation and required an icloud id and password to begin, but i dont know about id i purchased it from saudi arabia and now i am in pakistan. how can i activate this iphone 5????
please help!!!!!!!!!Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.
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After update ios. iPhone asks me to write the password and id which i dont know
hello! I have a problem with my iphone 5 ,after update ios.Iphone asks me to write the password and id which i dont know because all settings set in Egypt when i bought IPHONE.Is it possible to change id or make smth with this problem? I bought the Iphone in Egypt
serial nomber F1*******TWH
IMEI *****
<Edited By Host>Vyacheslav1987 wrote:
I unfortunatly could`t to contact with seller
Then you will not be able to use the iPhone.
Is it possible to change id or make smth with this problem?
Not unless you have the previous owner's AppleID and password or can contact them.
Sorry but why i can `t use my IPHONE?
Because it is Activation locked.
See this -> Find My iPhone Activation Lock: Removing a device from a previous owner’s account -
ok so i am having a problem putting my card on my account it keeps saying it is invalid but i dont know why
I had a similar problem. I think it was caused by deleting an app while it was still running. I should have shut the app down before deleting freom the applications folder. When I tried to empty trash I received message:
"The operation can't be competed because the item something.app is in use."
Go to utilities, open a terminal, change directory to the hidden Trash folder and remove the offending item in use. Example:
cd ~/.Trash
sudo rm -rf item
Next time, maybe try quting iTunes before deleting and see if it makes any difference.
http://www.macworld.com/article/2025381/mac-troubleshooting-what-to-do-when-the- trash-won-t-empty.html
Another approach might be to use the iTunes folder named "Automatically Add to iTunes" folder.
http://support.apple.com/kb/HT3832?viewlocale=en_US&locale=en_US
-Ed -
Hi I can't purchase on itunes as I don't know the security questions, the email to retrieve answers is not a valid email my young daughter set it up wrong please help!
You won't be able to change the rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to udate your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
i want to change my apple id password,but for this i have to ans my security ques,i cmpltly clueless about answer,as i created my apple id 2 years ago. but at tym pf registration of apple id i didnt give any email address to reset security ques,so am stucked with my password,now i added credit card detail to my apple id,so i wanna change password. so help me to reset me my security questions.
Thanks for the questio. I understand you wish to reset your password for your Apple ID. You can do so at http://iforgot.apple.com - You'll have two options: Email Authentication (if you have access to your primary email address) and answer security questions.
If you wish to learn more about security questions and the rescue email address, see the following articles:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you continue to have issues, please feel free to contact us using the information in this resource:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M. -
I HAVE AN ICLOUD ACCOUNT THAT I NEED TO DELETE, BUT I'VE FORGOTTEN THE PASSWORD AND/OR THE SECURITY QUESTIONS. SO, I CAN'T RESET IT BY EMAIL BECAUSE THE ADDRESS I USED IS NO LONGER ACTIVE.
You need to ask Apple to reset its security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(115690) -
HT5312 i cannot change the security questions on the itunes account where do I go ?
i need to know where I can change the security questions on an Itunes account
1) Apple ID: All about Apple ID security questions
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Here > Apple Support iTunes Store Contact -
Please help....
If you aren't receiving the emails on your rescue email accounts (and you've checked the spam folder as well as the inbox, and tried clicking the reset link again), then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
HT201303 What about changing the security questions not the apple id password
I'm trying to buy an app on the app store it asked for my apple id which I knew but then it asked for two additional passwords for verification I inputted those in but it said they where wrong I tried several more times all the answers where the ones I thought I used originally but no. My question is how do you change theses two passwords and not the main apple id password but the back up ones.
Sice I was having the exact same issue with my account and trying to make a purchase I found my solution by calling the apple support line that I found online, I'm not the greatest of problem solvers or talking to people over the phone for that measure but I did, call they asked me a few questions and where able to change my 2 security questions once they fixed it I was able to log in and change my password but now I write down my passwords and keep them in a very secure location just in case I ever needed them again it really does help. I hope that this will help you in any form of trying to change your security questions.
Scooberang2 -
I have an old Apple ID associated with a discontinued e-mail address. It keeps popping up when I try to update apps. I don't remember the password. When I try to change it by security questions, it rejects my birthdate! I can't change it by e-mail because I no longer have access to the e-mail. All I really want to do is cancel this old ID. How can I do this? Obviously, I have a new ID, since I am using this support community.
You'll have to contact iTunes store support to see if they can help you with this: http://www.apple.com/emea/support/itunes/contact.html.
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can anyone help
ocbrandis,
Oh no! I'm sorry to hear you no longer remember your password or My Verizon information. It's important to get it back. What device model do you have? The phone number can be found in device information. If you don't recall or cannot find device information, please send me a direct message.
AdaS_VZW
Follow us on Twitter at @VZWSupport
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