HT5577 Okay so I have 2 apple accounts. One is newer & one is my old one. The older one still has money from Itunes on it & when I go to log it will not except my password. Then it asked me my date of birth & it says its incorrect. What do I do?
Okay so I have 2 apple accounts. One is newer & one is my old one. The older one still has money from Itunes on it & when I go to log it will not except my password. Then it asked me my date of birth & it says its incorrect.So I tried to go the email route but i never get anything in my email about recovering my password. What do I do?
Hey donnieandjamie31,
It sounds like you are not getting the email to reset your password. If you have a rescue email setup for your Apple ID, the reset password email will be sent there and not your Apple ID email address:
When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
You might want to check your other email accounts for the password reset email, including their Spam folders. If you continue to have issues, please contact our Account Security Team:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.
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