HT5593 Cannot get two step verification to work

I cannot get the two step verification SMS message received on my iPhone. I tested my iPhone by sending text messages to it from other sources and it works but the SMS message from Apple needed to verify two step verification does not go through. I have iOS 8.1 on an iPhone 5s.

Also, I read this on one of the Apple Support Documents:
How do I use Find My iPhone notifications to receive verification codes?
Find My iPhone notifications can be used to receive verification codes on any iOS device with Find My iPhone turned on.
How indeed do you do this? It isn't clear at all. It just says that you can use your "Find My iPhone" notifications to receive the verification codes. But how?

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Alta mail and two step verification not working

Hello how are you all?
I am trying to use AltaMail, v5.2 in my Ipad mini with 2steps verification
It worked fine without the 2 step verification.
But now that I have reactivate my 2 step verification My Ipad apps AltaMail keep stating wrong password for my Gmail account .
I have created an application-specific passwords in Gmail google and entered the password given to me in my AltaMail Gmail account password box but still still doesn't want to connect...... reason wrong password
Contacted app company, but they too although nice seemed a bit lost
any idea

well, yes, but it let me do the iPad and iPhone
and isn't the problem you mention that there is a flaw in the "reset my Password" function, which is not two-step verification.
the 3 day waiting period was always intended for people who have recently made changes to their account, and I think is not part of the concern over the Reset flaw.
I did not have to wait 3 days for the iPad and iPhone to work.
I am able at this moment to have it send the unlock verification code to my iPad. I believe two-step verification is currently up and working, except I can't get it turned on for my mini.
I could be wrong

Two Step Verification not working in Safari 8.0

I'm using a 13-inch Macbook Pro Retina Late 2013 2.6 GHz i5 16GB RAM. Yosemite 10.10 - Safari 8.0
I tried to turn on Two-Step Verification for my Apple ID using the new Safari with Yosemite, and everything worked fine until I was required to enter my Recovery ID that had been printed out (Step 3 of 4). Every time I clicked 'Confirm', it would download a 'confirm' file to my Downloads Folder. My only option was to use the 'Go Back' button to cancel.
However, if I used the Chrome browser, the Verification process worked without issue.
Nate

Hi Nate...
Might be Safari cookies, cache, or extensions.
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
No open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If that didn't help, try troubleshooting extensions.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

HT5570 Cannot enable two-step verification

Hi,
I am Vietnam. When I try to enable two-step verification, I have been asked to provide credit card number and security code (cvc) to verify my identity, I did it, but I always get an error message that security code is invalid, my payment info is correct and had been verified. Could you please help me on this, what's wrong here? Thanks.

Is the address on your iTunes account in exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/ support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT5593 Hi, for two-step verification there is no Kuwait & Pakistan country for SMS. How we can proceed if we belong one of these countries?

Hi, for two-step verification there is no Kuwait & Pakistan country for SMS. How we can proceed if we belong one of these countries?

We have no idea. We are not Apple. I'd expect a long wait in Pakistan, though, since Apple does not do business or provide support there at all.

HT5593 How do i get sms support for two step verification in Canada with Telus ?

i have followed the procedure for setting up two step authentication and the part where it's suppose to send me an sms code is where it fails. the code just never comes. anyone else having this issue ? fyi, im in Canada and using telus.
i know when they first announced two step verification in Canada sms support was not there but now it's listed specifically for Canada and Telus on Apple support page. so what's the issue ?
i know Apple has had tons of issues with sms codes outside the US but i figured by now they would get it right so i'm hoping there's just something i'm missing.

i've even tried putting my sim card into a non-iphone, still no luck.
Then how on earth is the iPhone the issue????
Oh wait, it isn't.
Unbelievable...

Gmail won't work in Mail with two step verification.

I have been hacked several times with google's email service by people in China and I decided to try their two step verification to add some security. But when I try to add the account on my mac mail list it says that it is offline and the app specific password doesn't work. I have changed the app specific password three times and all of them don't work. Please help!

Eliminate Mail by testing in Postbox and MailMate. Both have demos.
http://www.postbox-inc.com/
http://freron.com
If you cannot set an app specific password for these apps then the problem is with your account. It's difficult to actually get Gmail support so your best option might be to delete this account. Set up a new account with two step authentication immediately.
You also have other options for getting a free email account. Set up an Apple iCloud email or get an Outlook.com (previously Hotmail.com, Live.com, MSM.com).
Whatever you do you need to do the two step authentication.

Two step verification in Canada SMS does not work with Telus

Just saw the announcement that Two step verification for your Apple account is now available to Canada.
http://www.macnn.com/articles/13/05/10/option.will.appear.automatically.in.accou nt.details/
Tried to sign up, unfortunately after many attempts and testing with a few different phones it appears that Apples SMS server is not connected with Telus mobility as the messages never come through to any of my phones on the Telus network.
So maybe the announcement is a little premature.

False start.
The option to sign up for two step verification has now been removed again.
I guess they have to get the SMS feature working first.
Here is a request. Apple can you implement the industry standard time based authentication protocol:
http://en.wikipedia.org/wiki/Time-based_One-time_Password_Algorithm
http://tools.ietf.org/html/rfc6238
Same one is being used by:
Google
Dropbox
Lastpass
Microsoft
Amazon AWS
Then you can use one of the many apps available for smartphones and support users who want something secure but that does not require SMS or an apple hardware device to login to their apple id.

I cannot get pat step two of the download without buying a product? I do not need the other products.

I cannot get past step two of download without buying an app that I do not want? Blocked plug in is persistent. Help

"blocked plugin" means you are using an outdated Flash Player version; Apple/Safari will block anything older than 15.0.0.189.
You do not need to buy anything to download or install Flash Player; best use the offline installer http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx.dm g

How do you get the two step security to work with virtual machines running under parallels?

I use Quickbooks running on a virtual PC under Parallels. I have always have Quickbooks interface with Thunderbird on the PC side to email invoices to customers using my apple email account.
Once I switched to two-step verification security, Apple doesn't recognize the "new" computer trying to access my mail account, but it also doesn't send any kind of code to a second device to authorize the access.
For now, I've had to switch back to the traditional security and the above process immediately works again 9without asking me any security questions).
Is there a way to have Apple recognize the virtual PC (or any other non-Mac computer) with two-step verification security?

You have to go to your Apple ID and generate application specific passwords.
Apple ID - Manage

How does two step verification work with an iPad?

Two step verification seems to require an iPhone for the code - can it be set up for an iPad?

Apple ID Two-Step verification FAQ
http://support.apple.com/kb/HT5570

Locked out of Apple ID AND lost Recovery Key for two-step verification

Hey guys,
Firstly, as the title implies, this is a double-whammy of a problem, and obviously, it is very much my fault. The reason I'm bothering to post this, however, is to find out if anyone else has had this issue and where they are at with it.
The story:
I set up two-step verification on my Apple ID about a year ago as I thought it was a good idea. I wrote the Recovery Key down as it told you to, and put it in a folder full of other important documents. In a epic mental lapse, however, I now remember later throwing out that folder, forgetting about my Recovery Key. Ya, that is my fault, I'm and idiot. Anyways...
Fast forward to a few days ago, and I all of a sudden received messages on all my devices saying that my Apple ID had been disabled for security reasons, and that I had to reset the account in order to regain access to it. Scary, but no problem, right? Well, after entering my Apple ID into iForgot.com, the first thing it asked me for was my Recovery Key. This is around the time I was banging my head against the wall in realization that I had thrown it away, but I was relieved to see the "Lost your Recovery Key?" option at the bottom of the screen. I was even more relieved to discover that I had what I needed to reset it: my current password and a trusted Apple device. The catch was that to reset it, I needed to log into my Apple ID to initiate it, which of course I couldn't do because it had been disabled, and the only way for me to disable it is, again, to enter in my Recovery Key. This effectively put me in and endless loop, without any apparent way of gaining accesses to my account. I did contact Apple about it, and I was ultimately told that the lock on my account was so tight, that not even Apple could gain access to it.
I understand that this level of security is probably the whole reason for the two-step verification in the first place, and I again concede that it was extremely foolish of me for forgetting about and discarding my Recovery Key, but a few things still don't make sense...
1. Why would they put a "Lost your Recovery Key?" link on the password recovery page when a password is needed to reset the Recovery Key itself?
2. As far as I can remember, Apple, in their briefing of how two-step verification works, did not bring up this scenario, which is probably relatively common. They DO mention that they can't help when you don't have access to two of the three necessary things for recovery, but they never brought up the apparent exception of if the account is disabled, in which case having two of the three things needed is not enough. I don't understand how they couldn't have mentioned this scenario.
3. Given the above thought, how could Apple not have some sort of special contingency for this type of situation? I profess my ignorance of how these types of systems are set up, but I would feel that there should be a special method for recovery in place if the account has been locked, and the owner is able to verify that they have the password and trusted devices.
I didn't mean to make it sound like a rant. I ADORE Apple, but this system seems like it's less than perfect.
Has anyone else ran into this issue? If so, is your situation similar to mine?
Thanks for any response!

Hey everyone.
It's been awhile, but I wanted to share with anyone who is interested some general knowledge about this issue that I have learned while communicating with Apple support. Unsurprisingly, the issue is still unresolved, and I am under the impression that it will remain that way, but I'm still trying to get in touch with one of the senior representatives I spoke with a while ago who seemed to think that there might be a solution, so I suppose there is still a chance that things could turn out for the better.
Here's the rundown:
Anytime you are unable to sign in to or access your account because of "security reasons", your account is under what is called a "DS Lockout".
A DS Lockout on an Apple ID can be triggered for a few reasons, such as when too many failed logins to the Apple ID (using an incorrect password) are attempted, or when a purchase is made that Apple believes to be fraudulent.
Under normal circumstances, a DS Lockout only lasts for 8 hours, after which the lock is lifted and access to the account by inputting the correct password is re-enabled.
This is where the catch for anybody who set up two-step verification is.
According to one of Apple's security representatives, IF you have two-step verification enabled upon being inflicted with a DS Lockout, the 8-hour lockout period is extended indefinitely as an additional security measure (a feature, I suppose). Therefore, the only way to regain access to the account is by resetting the password, as waiting for the lockout to expire is no longer an option. And of course, resetting your password, as stated by Apple, is one of the situations in which you need your Recovery Key. EVEN IF YOU KNOW WHAT THE ACCOUNT'S CURRENT PASSWORD IS, the lockout prevents you from being able to input it as a means of authentication. You MUST reset your password in order to regain access, and you MUST input your recovery key in order to reset your password.
So, that seems to be the gist of it. It does make sense, but here's my problem:
Upon setting up two-step verification, Apple does warn you of many things, but they do not make any mention of this specific scenario. Indeed, it is very much my fault for loosing my verification key, but the thing is, I’m human, I make mistakes, and I know that I will continue to do so. One of the reasons I chose to take the risk of setting up two-step verification is because Apple explicitly stated that as long as I had access to two of the three required "keys" -- my Recovery Key, my password, and at least one of my trusted Apple devices -- I would always be able to gain access to my account. In other words, as long as I didn’t screw up so bad as to loose access to two of my keys, I’d be okay. Obviously, there is a huge exception to this case that, again, is not mentioned anywhere, hence all the confusion. Had I know that it was possible that it could come down to me needing a single, specific key to regain access to my account, I probably would have opted out of two-step verification, recognizing that as a busy college student who's constantly reorganizing and dealing with tons of forms, worksheets, and other various documents, it's not as easy to hold on to a slip of paper as it might be for others. I'm hoping that at some point, Apple adds a big, red warning to the setup process which reads something like:
"In the event that your Apple ID is locked due to a detected security risk, your Recovery key will be necessary to regaining access to your account; knowing your password and/or having access to any of your trusted devices will no longer be enough."
I really do appreciate how seriously Apple takes its security, but I think that there is still room for improvement. This should start with more clearly and fully stating the conditions of its security measures, as well as having its customer support be more educated on these conditions (they themselves stated that they had never been trained on issues revolving around two-step verification). Protecting someone's private information is important, but so too is making every possible effort to ensure that customers can't easily loose access to all the content and services that they have spent much time and money building up and using.
As stated above, I'm still trying to get a hold of the Apple representative who initially assisted me, so if I have any additional updates, I'll be sure to reply to this thread. I hope that anyone who is going through the same issue, or is simply curious, finds this information to be useful.

Two step verification code entry keeps looping in Safari

I've recently upgraded to a 5S, however when I try to purchase from the app store, it askes me to verify the device, as I have two step verification set up.
However, it doesn't work.
I get the verification code sent to my iPad, but when I type it into Safari on either the phone or my iMac, it keeps looping.
The text is
"We have sent a temporary verification code to [device name]. Enter the code to continue. Didn't receive a code?"
When I enter the code, it flickers, then displays the same message.
Help? I can't set up my 5S, I can't disable two-step through my iMac.
Suggestions to overcome? (I do not have my Recovery Key either)

Hi Nate...
Might be Safari cookies, cache, or extensions.
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
No open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If that didn't help, try troubleshooting extensions.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

HT202656 verification code not sent to my iPhone (Sprint) for two-step verification for apple id

I have tried to set up two-step verification several times using iCloud, first my iMac and then, when that didn't work, on my iPhone, all to no avail. I followed the instructions up to and including the step where the message says I will receive an SMS on my iPhone with a verification code. I never received the message with the verification code.
I am using Sprint as my internet provider and working with an iMac with Mavericks 10.9.5 as the operating system and iPhone 6 with IOS 8.2

Hey dagored,
Thanks for the question. I would recommend completing the two-step verification process and then changing the SMS number associated once you upgrade:
Apple ID: About two-step verification and SMS
http://support.apple.com/kb/HT5593
Or you can opt to complete the process and then turn two-step verification off completely:
Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/ht5570
Thanks,
Matt M.

Ios8 upgrade with two step verification

I have and iPhone 5 and two step verification in place. When I first upgraded to iOS 8 the upgrade process asked for my verification number. I first chose iPhone, but I did not get a code. I then went back and selected SMS to the phone number that I was upgrading. Then the upgrade went though without me entering anything. I'm assuming that iOS 8 just read my SMS message and went through with the upgrade. I'm about to do the same with my daughter's (she has her own Apple ID and two step verification) iPhone 4s and I assume that it will work the same way?
I could not find any detailed information on Apple's web site pertaining to this.

Hi Les,
If you've been asked to wait, I would try going back through the process to start two-step verification as described here:
Apple ID: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/HT5570
Set up two-step verification at My Apple ID (appleid.apple.com):
Select "Manage your Apple ID" and sign in.
Select "Password and Security."
Under Two-Step Verification, select Get Started and follow the onscreen instructions.
That article also explains why you had to wait, in case you were at all curious:
Why was I asked to wait before setting up two-step verification?
As a basic security measure, Apple does not allow two-step verification setup to proceed if any significant changes have recently been made to your account information. Significant changes can include a password reset or new security questions. This waiting period helps Apple ensure that you are the only person accessing or modifying your account. While you are in this waiting period, you can continue using your account as usual with all Apple services and stores.
Apple will send an email to all the addresses you have on file notifying you of the waiting period and encouraging you to contact Apple Support if you think that someone else has unauthorized access to your account. You will be able to return to set up two-step verification after the date listed on your Apple ID account page and in the email that you receive.
Note: When your waiting period is over, you will have 30 days to complete two-step verification setup. If you attempt to complete setup after 30 days have passed or if you have made significant changes to your account during that time, another waiting period may be triggered.
Take care, Les!
- Ari

HT5593 Cannot get two step verification to work

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