HT5621 can't contact Apple support because it's product related

I wanted to start using iCloud so I clicked on it in Preferences. This led me to having to change my Apple password since it's years since I signed in. I can actually sign in though because my keychain remembers the password, even though I don't. However, when I tried to change the password it sent me an email. I can't get this email though because it's been sent (I think) to my .mac email address (never used it). If I open Apple's Mail programme (instead of my usual Outlook programme) it DOES open the .mac account but the most recent emails are from 2012, when Apple closed the MobileMe service.
So... I tried to change my primary email address in the Apple ID settings but I can't (of course) because it doesn't have the edit button next to it (something to do with how it was originally set). The advice on Apple's support pages is that it can't be changed and that I have to contact Apple Support. I tried to do this but (of course) I can't because support is PRODUCT related and not SERVICE related. My Apple products (two iMacs, two iPads and an iPhone) are al out of the support window.
This is extremely unimpressive and frustrating. I'm actually trying to buy another service from Apple (iCloud) but it won't let me.

Glad to hear it's resolved, for future reference all support related to an Apple ID is free.
Contact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

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