HT5621 Delete previous owners Apple ID
Hello, I have a previously owned iPhone, purchaed from eBay. I am trying to change the Apple ID. I set one up on-line with a password; however, the previous owner's is still on the device. Any way I can delete that ID? Thanks
You log out of the ID on the phone.
Settings > iTunes & App stores.
Tap the AppleID, sign out then sign back in with new AppleID.
Settings > Messages.
Turn off iMessages the turn it back on with new AppleID.
Settings > iCloud.
Delete the account then turn it back on with new AppleID.
Or just Settings > General > Reset > Erase All Content & Settings. Set up the phone as a new phone with your Apple ID.
Similar Messages
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How do I delete previous owners apple ID?
I bought this used power Mac and don't know who the previous was. I need to update software, and I need to delete previous owners apple I'd. I'd like to delete everything and reinstall original software and then update. I need help! I have know idea what I'm doing!
Boot from install CD and erase the drive using Disk Utility then reinstall from the CD
Allan -
How to delete previous owners apple ID ?
Need a simple explanation on how to delete the previous owner's apple ID.
Can't seem to delete the App Store program , and whenever I use it , it pops up the previous owners Apple ID.
I have my own Apple ID , but doesn't seem to do much good.......
ThanksAll apps (and other iTunes content) is tied to the account that downloaded it, so if the previous owner downloaded those apps then only hi/her account will be able to update those apps.
You can tap on the id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and log out of it, and you can remove all of the previous owner's content and put the iPad back to factory defaults via Settings > General > Reset > Erase All Content & Settings, so that you can then set it up with just your account and content -
Can't update iPhoto and Kindle apps because they need the previous owners Apple ID
I was recently given a Mac Pro (which I absolutely LOVE). iphoto and Kindle both need to be updated however because they are under the previous owners Apple ID I have no idea how to do it w/out contacting the previous owner?
The apps are licensed for only computers owned by the previous owner. You should delete them from your computer. Find each app in Launch Pad, click and hold on it until it wiggles and an "X" appears next to it, then click the "X".
You can then purchase any you need with your account. Kindle is free, iPhoto is only $14.99 -
Just bought a second hand MacPro early 2008 running Mavericks. How do I reset it to standard, deleting previous owner admin account?
The previous owner seems to have cleared most of his stuff but I can't make changes as it's asking for the admin password!
Is there a way to reset the MacPro back as if I was logging on for the first time so that I can set it up as my computer?The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number onthis page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from theApple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
2nd hand iPhone 5s. Prompting for previous owners apple ID on restore.
Hello,
I recently bought an iPhone 5S 2nd hand. I was told that the person selling it had recieved 2 for Christmas and so was selling one. I have since got the phone and noticed that although the previous owner had deleted messages, contacts etc he had evidently used it as his Apple ID was still logged in and call history, emails, photos and music was left on the device. I restored the iPhone so that I could wipe it and set it up for myself but on restore I am being asked for the previous owners Apple ID in order to proceed.
I now believe the previous owner has probably sold his own iPhone and then probably plans to claim it was lost / stolen so that he can get a new one on insurance. I have contacted the seller and asked for a refund / his Apple ID details but he has not replied to me.
Is there anything I can do about this?
Thanks in advance for any help!
ThomAh this is really depressing. I think the seller falls into both the idiot / scammer camp. I think he plans to claim it lost on insurance and therefore get a new phone while keeping the money he mad on the sale. I don't think he realised that I wouldn't be able to use the phone and therefore this fuss would be kicked up.
I've contacted the seller for a refund and said I'd have to contact the police if he didn't reply so hopefully he gets in touch so I don't have to go down this route but the fact I've yet to have a reply makes me think he is going to go quiet.
Luckily the emails he left on the phone include a CV with his contact details / address on so I'll be able to at least give the police further details. I've made it clear to the seller that I have these details so hopefully he'll come through.
Thanks for your help. -
I purchased an ipad from someone and i set up my apple id for it but when i go to the app Store to update apps, i click on the update button for an app, the previous owners' apple Id username appears and it won't take my apple id password. How do I replace their username w/ mine? It doesn't give me an option... Help! Please!
Cc2528 wrote:
The iTunes Store on my iPad is set up with all my music already. And at the very bottom it shows my apple Id username. The only place it shows the previous owners id is in the App Store...
You can probably change the ID in the "iTunes and App stores" settings on the iPad....click on the wrong account ID , select sign out, then log in with your own ID, I have not done this but I think it works.....
but I would be more inclined to to the factory reset and start afresh. -
How do I change the Apple id that is listed as my home share on my apple tv? I bought a used one and it has the previous owners apple id loaded in the home share.
Welcome to the Apple community.
Settings > computers. -
when i go to update apps the previous owners apple id is stuck in the id box and it won't let me put mine in.. PLEASE HELP! LOL
Apple says that the Mac was supposed to be erased and taken back to the most recent version of OS X with which it shipped. You should not have any of the previous owner's apps. That violates the Terms of Use for Mac App Store apps.
https://discussions.apple.com/message/25127788#25127788 -
How can I remove the previous owners apple i.d. from my app store?
Just recently, after 8 months of ownership, my App Store has started to cancel my updates in favour of asking the computers previous owner to log into the app store to update. Is there any way I can remove their account from my App Store? It's getting annoying!
Were there apps that the previous owner bought from the Mac App Store on the Mac when you got it? They should have been removed before passing the Mac to you. At this point those are pirated apps and they can only be updated using the previous owners Apple ID. You should remove all of them from the Mac and buy them using your own Apple ID. Probably not what you wanted to hear.
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I just purchased a used ipad I am trying to set it up and it is asking for the previous owners apple ID is there a way to set this up with out this information?
No, you will need to contact the previous owner, he/she is the only person that can remove it from their account : http://support.apple.com/kb/TS4515
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I purchased a used iphone4 and the phone displays the previous owners apple id and prompts me for the previous owners password. how do i get rid of his info....and install my own apple id number?
Login to the app store with YOUR ID. You can't use the app store without an Apple ID. If there are apps on the phone that were purchased with the original owners ID, you do NOT own them. The owner had no legal right to give them to you and they are permanently tied to the ID that was used to purchase them.
...i was also allowed to purchase an apple network id for this phone...
I have absolutely NO IDEA what you mean by that. You can not "purchase an apple network id". -
HT201441 i bought an iphone4 with the previous owners apple account id and no way to contact them
i want to reset this phone to factory settings but it has the previous owners apple account id
password that of course i dont know and i have no way to contact them i bought this phone at a flea market the past weekend .Can i do this myself or do i take it to a apple store?I'm afraid that if the previous owner has locked the phone, only he can unlock it, either by giving you the ID and password or by removing it from his list of devices (which he should have done before selling it on).
As you cannot contact him, you will be unable to use the phone. There is no way round this - taking to Apple won't help. Your only option is to take it back to where you bought it and try to get them to refund your money, as they have sold you a useless device. -
Remove previous owners apple id
Can I remove previous owners apple ID with my one?
Only if the previous owner disabled Find My Phone otherwise it will be locked to his Apple ID and password. Without those you cannot even use the device.
Find My iPhone Activation Lock
If this is not the problem, then connect it to your computer, open iTunes, then restore the device. -
I bought second hand iphone 5 and i try to activate but it ask previous owner apple id.
i bought second hand iphone 5 and i try to activate but it ask previous owner apple id.
You are experiencing Activation Lock. If the previous owner will not remove the device from their account there is nothing you can do unless the place you purchased it from will give you a refund.
Activation Lock: http://support.apple.com/kb/ht1766
What if I purchase a device that is still linked to the previous owner's account?
Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.
How do I check for Activation Lock before purchasing a used device?
When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to icloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.
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