HT5621 I changed my apple ID on my laptop and I can no longer sync calendars from my iphone4s to the Macbook. I went to settings and when I open iCloud account settings, my old apple id is grayed out and I can't tap it to change it. Any suggestions??

I changed my apple ID on my Macbook but I am unable to sync calendar from my iphone 4s. When I go to settings in the phone, my old ID is there, but it is greyed out and I can't change it. I was able to change the app store ID, but the one in iCloud settings seems stuck. Any suggestions??

You need to use the old ID and password to delete the iCloud account. After you delete the old account, you can sign in with the new ID in iCloud.
Have you seen this.
http://support.apple.com/kb/HT5796
iCloud
iOS 6 and later: Go to Settings > iCloud.
If you signed out before changing your Apple ID, enter your current Apple ID to sign in. The data from your iCloud account will download to your device.
If you're still signed in with your previous Apple ID:
Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device.

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In Iphoto my manually sort is grayed out. I am unable to rearrange my photos. Any suggestions??

In IPhoto (Events), my "manually sort" is grayed out. I am unable to rearrange my photos. Any suggestions??

Hello Terence,
Okay I will try reformating the camera's card. However all is well when I export photos to my iMac at home or onto my iPad.
If your suggestion does not work should I try reinstalling iPhoto from the iLife disk? If so, how do I go about doing that or is there a website somewhere explaining this?
Regards,
Tom

HT4847 I changed my iPhone from an IPhone 4 to an iPhone 5. How do I delete my iCloud account on my old phone without losing all the data on my new iPhone 5?

I changed my iPhone from an IPhone 4 to an iPhone 5. How do I delete my iCloud account on my old phone without losing all the data on my new iPhone 5?

If you have any photo stream photos on your old phone that you want to keep you might want to save them to the camera roll, then import them to your computer (http://support.apple.com/kb/HT4083) before deleting the account. The reason for this is that photo stream photos are only kept in iCloud for 30 days. When you enable photo stream on your new phone you will only receive photo stream photos from the last 30 days as older photos are no longer in iCloud.

I now have a new Apple ID because we forgot our password to the old one. How do I set up a new iCloud account without that old Apple ID password?

The iCloud message always pops up, however, it's conncected to our old Apple ID account which we no longer have the password for. Is there a way to delete that account and make a new one without the old password?

If the old ID is yours, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
If the old ID isn't yours, or if the new ID is an entirely new ID, you'll have to reset the password for the old ID if you can't remember it: http://support.apple.com/kb/HT5787. (Your iCloud ID is also an Apple ID.)

Can't delete an iCloud account associated with old Apple ID

I had an Apple ID that used an email address from an old employer. When I switched employers, I went online and changed the email address and password associated with that Apple ID. When I used my phone after that I was told that it could no longer access iCloud because the settings were inaccurate. It was still trying to log in using the older Apple ID and password. I tried entering the old password, since it always brought up the old email. Didn't work. I tried deleting the account, but am required to delete "Find my iPhone" first, which I ultimately did, but it still asks me to sign into that before I can delete the iCloud account.
Can't seem to either change the iCloud settings in the phone, or to outright delete it so I can start over. I am beginning to think that I am going to have to redo the settings on the phone entirely.
Any ideas?

Hello JSBushman,
The device can be removed from Find My iPhone via iCloud.com.
iCloud: Remove your device from Find My iPhone
http://support.apple.com/kb/PH2702
Cheers,
Allen

Am trying to open a powerpoint presentation in keynote, but presentation is grayed out and keynote won't open. any ideas.

I am trying to open a powerpoint presentation in keynote, but it won't open. Presentation grayed out.Ideas

Firefox doesn't have any built-in ability to display PowerPoint files in a tab. You can check how Firefox is set to handle PowerPoint files in the Options dialog:
"3-bar" menu button (or Tools menu) > Options > Applications
''This list may take a while to load.'' In the search box above the list, you can type pow and let Firefox filter it down. Usually these would say "Always Ask" but you might have customized them to "Use Microsoft Powerpoint".
There are some sites that have a Flash-based PowerPoint viewer, such as OneDrive/SkyDrive and SlideShare. Maybe Gmail has one now, too, I haven't checked. But all such sites also should have a separate download button, either before showing their viewer or as part of the viewer. If there are particular sites where you notice this problem, maybe someone know how to bypass the viewer on that site and go straight to a download.

I just updated to Mavericks and now I can't get my toshiba external HD to show up. It appears in Disk Utility but not in my finder. In Disk Utility it is grayed out and will not allow me to mount. Ive verified and repaired it. Nothing!

I cant take it anymore. Pleae someone help me. I cannot erase my HD becasue it has all of my pics for my kids and all of my movies school work. I need this fixed please

Hi Liz,
Sorry to hear you are having a similar problem. Last night I went to the tool bar at the top of iphoto, clicked on "File", then clicked "Browse Backups" in the drop down menu.    I have an external hard drive that is set up to Time Machine.   The Browse Backups opened the iphoto pages in the Time Machine. I selected a date one day ahead of the day I performed the now infamous update, and it showed my iphoto library as it had existed that day.   I then clicked "Restore Library" at the bottom right corner of the Time Machine screen.   Roughly 2 hours later my iphoto was back to normal.   When I opened iphoto there was a message saying I need to upgrade my program to be compatible with the new version of iphoto(version 9.2.1). I clicked "Upgrade" and within seconds it had done whatever upgrading it needed to do.
The only glitch in the restoration was that it restored the library as it appeared last week, so I no longer had photos I had imported this past weekend.   I simply went back to the Browse Backups in the drop down menu, when Time Machine opened I selected the page showing my pictures from this weekend and again said to Restore Library.   Roughly 45 minutes later the library was restored including the most recent photos.
I am now a happy camper.
I don't know if any of this will be of help to you because your email says you are having trouble with photos imported after the upgrade was performed.   Have you had any pop up notices when you first open iphoto, that tell you you need an upgrade to be compatible with the new iphoto?     If so have you clicked "upgrade"?
Good luck Liz, if you have Time Machine running as a back up to your library, maybe you wil be able to get help there, by following my instructions above.   Otherwise,   good luck with your investigations.   I'd be interested in hearing how you make out.
Karen

I can no longer load Google since I upgraded to the new version of fierfox & its definitely not anything to do with my firewall. How do I figure out what the problem is?

I upgraded to Firefox 4 and every time I try to open the home page with the Google search bar teh connection times out and its unable to connect. If I type any other address in the address bar it will open up the site, it's only Google it won't open. I've worked through every step on the Firefox support page and checked all my settings, run scans for malware, checked the firewall settings etc and even with my firewall, antivirus & spam filters all turned off I still can't open Google. I even uninstalled Firefox 4 and went back to version 3.6.16 but still have the same problem. Will I ever be able to Google again? Is there anything else I can try? Any help would be greatly appreciated!

https://discussions.apple.com/message/25085868#25085868
I started a thread in safari maverics, I ment to put it in iOS Safari. New Thread lists all the steps I've taken. No I haven't tried another browser. I've only ever used Safari on my iDevices.

After iOS5 ugrade, I can no longer sync audiobooks from Overdrive Media Console. Is there something I need to change?

I upgraded my 3rd generation Touch to iOS5 on Thursday and now I can't sync. I've made sure that my Import Settings are AAC Encoder/Spoken Podcast and Manually manage videos and songs and Convert to higher bitrate are also checked. What did I miss? Any help would be greatly appreciated. Thanks!

Do you mean a playlist created by Overdrive?
I downloaded the newest version of ODM yesterday. Couldn't do it from within the application, had to uninstall/reinstall it. Here's what's happening now with WMA, which is my preferred format:
-Instead of just moving the audiobook and cover graphic and all that over as in the past, now ODM creates a separate playlist under 'Books' in your device. Problem is, only some (seemingly random) tracks go over there. The others just show up under 'Books' but not in the specified playlist, so you have to drag them over in iTunes.
-If you stop listening, it starts over from the beginning next time you're ready to resume, so if you expect to find your place again right away like in the good old days, think again.
-For me the WORST PART is only so much data of that sort is permitted under 'Books' so it seems, because after a certain threshold the transferred parts of books become greyed out and cannot be played. You are limited to far less data in a period of time than previously. I used to be able to keep several books on my device at once and listen to multiple things depending on my mood etc. Now I can fit about 2-3 big books, or 4-6 smaller ones, MUCH less than previously was possible, which is a problem if you've waited for a popular title at the library that you don't have the room for (even though you have plenty of memory in the device).
All in all, I think ODM need to get their act together. We should not allow them to think they are done with this upgrade, the fixes might be okay for temporary, but they are unacceptable for a permanent format. They have a phone number on their website. I left a message. Others have been tweeting them too, not sure of the contact info.
Good luck everyone. Post back here if you find something out.

I have the IPOD Touch Generation 3. I can no longer sync songs from itunes. They said it is an Apple issue not Itunes since they are downloaded. How can I syn the new songs??

I have been given to itunes numerous times by Apple. ITUNES have referred me back to Apple as I may not have the current software on my IPOD TOUCH, model MC086LL. I have purchased/downloaded songs, but they will not sync to my IPOD. ITUNES again said this is an issue with the IPOD TOUCH software not them. Does anyone know how I can get this resolved??

Carolyn Samit, what are yo saying? He say he has a MC086LL at iOS 4,2. That is a 2G iPod. The software update comes with iOS 5 and the 2G can only go to iOS 4.2.1
For 31MToweVe
31MToweVeWhat happens when you try to sync?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
Do the songs play in iTunes?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method if you have not yet tried that.

HT4759 How do I change the Apple ID in iCloud? I changed my Apple ID but when I am in settings in iCloud it is grayed out and still has the old Apple ID and I don't know how to change to the new id

How do I change my Apple ID in iCloud. I changed my Apple ID but when I go to settings iCloud the old id is grayed out and won't let me change it now because my password is for the new id but I can out the new id in the Apple ID spot

Does it show a Delete Account option at the bottom of Settings > iCloud? What happens if you hit that?

Sign in to download from the App Store screen has the wrong Apple ID- grayed out. How can I change it?

When I have a software update notification and I go to the 'Updates" tab of the App Store and click 'update', the flash screen 'Sign in to download from the App Store comes up the the Apple ID is wrong and grayed out so I can't change it. Where is the bogus Apple ID stored? How can I 'ungray' it to make it editable?
I'm running Mavericks 10.9.4 on an IMAC 2.5 GHz Intel Core i5.

You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
          File ▹ Find
from the menu bar. In the search window, select
          Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
          Other...
A sheet will drop down. In that sheet, select
          Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
4. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method.

I have a 3G iphone4, iOS 5.1.1. I changed my apple ID and since then iCloud has constantly helpfully let me know that my user name or password is incorrect. I have edited my password in my iCloud account settings, but it won't allow editing my user name

Recently changed my apple ID. On my 3G iPhone 4 iCloud has since then been letting me know that my user name or password is incorrect. I can edit the password in iCloud account information but user name is grayed out and can't be changed to my new apple ID. Haven't been be able to fix this by going into my Apple ID account or synching the iPhone.

In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.

I changed the name of my apple id and now I can't use the app store on my phone correctly because it's using my apple id's old name. I signed out and in on itunes and synced my iphone. Still doesn't work. Help please?

I changed the name of my apple id and now I can't use the app store on my phone correctly because it's using my apple id's old name. I signed out and in on itunes and synced my iphone. Still doesn't work. Help please?

Settings>Store...tap the ID shown...sign out...sign back in with the ID you want to use.
Note: Apps are forever tied to the Apple ID used to originally obtain them. They cannot be updated using any other Apple ID other than the one they were originally obtained with.

TS1559 My iPod is not connecting to the Wi-Fi and it is grayed out, so i can't click it to see what is wrong. I tried what apple says to do if this happens, but it still is not working. What do I do?

My iPod is not connecting to the Wi-Fi and it is grayed out, so i can't click it to see what is wrong. I tried what apple says to do if this happens, but it still is not working. What do I do?

See:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
It is frequently a hardware problem and an appointment at the genius bar of an Apple store is in order.

HT5621 I changed my apple ID on my laptop and I can no longer sync calendars from my iphone4s to the Macbook. I went to settings and when I open iCloud account settings, my old apple id is grayed out and I can't tap it to change it. Any suggestions??

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