HT5621 I have recently just bought an iPad but before I purchase anything I need to answer my security questions, I don't remember the answers, I went to forgotten my security questions answers but them email was sent to my old email address
I have recently just bought an iPad but before I purchase anything I need to answer my security questions, I don't remember the answers, I went to forgotten my security questions answers but them email was sent to my old email address
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007)
Similar Messages
-
I deleted my old Email and only used my new Email to set up the Mail app on my laptop. And the old Email is completely dead, hotmail.com says the Email no longer excists when I try to sign back in to it however my Emails remain saying 'Sent from Jordan [*old Email*].
I can't find a solution!!If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do. -
hello,I have a problem with security questions.i don't remember the answer,please help me. i don't know how to manage this
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104775) -
just received a suspicious email requesting information about my checking account. The email was sent from my mac email account. Was my email hacked and how do I fix it?
Sound like a pfishing email rather than your account being hacked. See http://support.apple.com/kb/HT4933.
-
I' ve got problem with my Apple ID. I would like to use my czech acount to buy new apps but there is stiil 1 $ left from my previous gift card. I don't remember the password and it seems to me no way to find solution....
Hoterka wrote:
I' ve got problem with my Apple ID. I would like to use my czech acount to buy new apps but there is stiil 1 $ left from my previous gift card. I don't remember the password and it seems to me no way to find solution....
There may be a solution but I doubt that the trouble will be worth the dollar that you'll gain. -
It's asking me to awnser these questions I don't remember and I can't buy anything
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I just get a new phone I wait to pie a song and my phone said this is your first purchase on this device so you have to answer these two security questions but I don't know what the answers are to the question I forget so how do I change them so I can purchase stuff
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109133) -
HT5312 Need help trying to rest my security questions I don't remember the answers
Can't find out how are we're to rest
Search that article for '2 out of 3' and follow the instructions.
(74140) -
Yesterday i bought a new macbook pro and i tried to buy pages and keynote, but when i put my id, the ask me the secret questions, i don`t remember the exact answer to that questions, and the mail the send the answers, don't exists anymore
Did you have a rescue email address on your account ? If you did then have you checked the inbox and spam folders on that for the reset email ?
If not then you will need to contact Support in your country to get the password reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
You can't create another account with the same email address, and all purchases are tied to the account that downloaded them - so creating a new account won't give you access to a previous account's purchases. -
Need to reset my security question, don't remember the answer. Need for first time use on my ipad2
Need to reset security q/a, don't remember the answer. Need for App store first time purchase on ipad2.
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
How to Manage your Apple ID: Manage My Apple ID -
I made my apple Id a long time ago. I do not remember the answers to my security questions but when I send the questions to my email, they get sent to an old email that was deleted. How do I change the email they get sent to?
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane -
Just bought the new iPad mini --like it but can't purchase apps -- don't remember the answers to my security questions.
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
Help - have an iTunes account on iPad for well over a year. Just bought iPhone 5 and I cannot purchase apps using my account. I am asked to verify my credit card and details but then it rejects them. They are still fine on the iPad. Any ideas?
I tried to contact support but they do not recognise my Thai phone number.
the Thai support site is all in Thai (and I neither read or write it).
All I want is a single email address that works - it must be quite a simple process.
I don't want to create another account with another credit card - life will just get seriously complicated then.
BTW my apple I'd is accepted for downloading free apps!!!First of all, you should always save you photos on computer like any other digital camera.
Backup on iCloud or iTunes only backup your Camera Roll. The other photos should be already on the computer.
Note: Photos are not saved in iTunes, it's only a conduit between your iPhone and your photo managing software on computer.
What computer do you have? -
I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email. Is there another way to change or get the answers for the security questions?
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
I have just bought an iPad. I have already got an iPod and my wife has an iPhone 3. We use the same iTunes account. I am receiving text messages which people are sending to my wife's phone on my iPad. Could you please advise how I can stop that happening. Thank you.
Welcome to the Apple Community.
To begin with, I would like to try to explain Apple's confusing nomenclature in regard to iCloud.
Apple have called the whole cloud thing iCloud, there are a number of features under the iCloud umbrella, some of which require their own login. iTunes is one of these, another is what Apple have unfortunately also called iCloud too.
You can use the same Apple ID (account) to login to both iCloud and iTunes, but you don't need to and often users will login to each service using a different ID.
The part that you need to remember is that the services available when you log into iCloud are completely different and unrelated to those when you log in to iTunes. Your iCloud login enables mail, contacts, calendars, find my phone, Back to My Mac, Documents & Data sharing and photostream, it does not affect any of your iTunes services.
To avoid confusion when discussing your problem, when I mention iCloud, I am referring to the services under the iCloud login, Whereas I will refer to the whole cloud thing as The Cloud.
You need to create a new account for either yourself or your wife, you can choose whether to use this account for iCloud and therefore keep your personal data such as the contacts etc separate, you can continue to use the account you are both using for iTunes so that you may share the content you have already purchased, but each use your own account for iMessage which will stop you receiving each other's messages.
Maybe you are looking for
-
Just Bought a MacBook Pro. How do i add Stationery to mails While Replying?
Hi Guys, The Stationery in the mail is showing up for new mails,but when i reply to a mail it's not showing up? The stationery is one of the main reasons i bought the Apple Book. It'd great if someone could guide me on how to use stationery while rep
-
It seems from everything I read that this new option in IOS6 is all about sharing specific pictures into what Apple calls a "stream". What I was really hoping for was that I could share my photo stream that is on my phone with my wife's icloud accou
-
PDForacle.apps.xdo.XDOIOException
Hi I am getting following error while submitting a PDF reports Calling the print util method:Mon Dec 14 09:04:31 AST 2009 PoPrintingUtil.getBlobPDF(input,input) - After initializing the FOProcessor PoPrintingUtil.getBlobPDF(input,input) - After setti
-
Multiple Row Data Selection in Popup Table
In my Popup window there is a table control with ten rows. All the rows are editable. After i enter velue in all the rows and click submit button , all the values needs to be selected in main window. But the problem is in main window only one input f
-
Can you synchronize an Encrypted DB
We're implementing an Oracle 10g lite solution that will be used to enter and store sensitive health information so obviously security is going to be vital. My question is: If we encrypt the Oracle lite db do we have to decrypt it before synching wit