HT5622 Every time I try and change my answers the security questions it says an email has been sent to reset them but I still haven't gotten the email?

Every time I try and change my answers the security questions it says an email has been sent to reset them but I still haven't gotten the email?

If it's not in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92653)

Similar Messages

  • Every time I try and open up my itunes it will get stuck on lode. I am not able to click on anything or close down the page. I have to restart my computer. I have a new ipod and can't even downlode my music or watch my movies! what is going on?

    Every time I try and open up my itunes it will get stuck on lode. I am not able to click on anything or close down the page. I have to restart my computer. I have a new ipod and can't even get my music on it or watch my movies! what is going on?
    A box will pop up and tell me there is a new version of itunes to download, but i'm un able to click on that either

    Hi Coreenfrombc,
    If you are having issues with iTunes after an attempted update, you may find the following article helpful:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Regards,
    - Brenden

  • I need to reset my security questions, I have done what it said on the website but when I try to answer my security questions it doesn't give me an option to reset them. I am doing this on my ipad do I need to do it on a computer?

    Hi can anyone help me with my question

    The reset link will show under the two questions on your account if you have a rescue email address (which is not the same thing as an alternate email address) on your account. If you aren't getting the link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then add a rescue email address (by answering the two questions on that screen) for potential future use (steps 1 to 7 half-way down this page : http://support.apple.com/kb/HT5312)

  • HT5552 every time i try and make a purchase on itunes it keeps saying the payment is not accepted and to change the payment option. I know my personal bank card has the funds so why doesn't the payment go through?

    i am trying to make a pruchase but it won't accept the payment option. I don't know while and i know my card has funds in it. what might be the cuase of this?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94948)

  • Every time i try and update firefox a window pops up ad says that I must reboot firefox from a previous install and when i do and i try to reinstall firefox the same pop up comes up and it won't let me update to the new version

    when i try to update firefox to the new version and i go to install it it tells me to reboot the system from a previous install of firefox so i go and reboot the system and it keeps saying the same thing.

    Try this:<br/>
    # Close Firefox.
    # In Windows Explorer, go to the following location: '''%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates'''
    # Delete everything in that folder.

  • My apple id was locked because of security questions. Is there a way I can unlock those and change my answers to  security questions

    Help guys! My apple ID was locked. What should I do?

    Hi applebb,
    Here's a link with instructions for both if you do have a rescue email address, and if you do not have one:
    https://discussions.apple.com/thread/4286784
    Hope this helps!
    Cheers,
    GB

  • HT5312 I forgot the answers for security questions, therefore my Apple account has been locked. I contacted AplleCare in Japan by phone, but number busy!!! Please help me. I think that ID and Password only, no need anything as a security questions!

    I forgot the answer for security questions, I don't know how to recover my account.
    Please help me. Thank you.

    Also my computer wont let me get on icloud.

  • I get 'Error 6' every time I try and open photoshop!

    I purchased photoshop a little over a month ago. I functioned for about three weeks, and for the past week every  time I try and open it I get a window that says 'licensing for the product has stopped working.........Error: 6'--I have attached it here for clarity.
    I have had no luck getting through to customer service. I did find an article on adobe.come that led me through some steps to correct this issue, but they did not work.
    It is so frustrating! Anyone have a solution? Thanks!
    SF Ellen-

    Please let us know if this works.
    I have a similar problem.
    I have a macbook pro with a 320gb internal disk and a 64gb solid state disk.  i run the OS and apps off the SSD and keep my data on the spinning disk.
    My system has been running well for months.  it crashed today.  i fixed permissions on all disks.
    I can start photoshop CS4 when i boot off the internal disk, but i get "Error 6" when i boot off the SSD.
    I have read a bunch of articles and tried some things that haven't worked.
    I'm up for un-installing and re-installing if it will help.
    Thanks,
    Bert

  • Lightroom crashes every time I try to change the font color of my identity plate

    I use the LRB portfolio plugin to create my website. Every time I try to change the color of my identity plate, lightroom crashes immediately. I can change the font and size without the problem, only a color change causes the crash. I tried to trash the plugin, but it still behaved the same way. Can anyone help me with this problem?

    Hi Sean,
    thanks for answering. No, it crashes anyway. I tried changing the identity plate color in all different modules. I was able to change it once when I had just bought a new computer and installed Lightroom, but now I can't. I wonder if there are any cache files or anything causing this. Unfortunately I don't know enough about this to fix it myself. I wondered whether LRB is causing a problem simply by having it installed, but as I said, after I removed it from the Web Galleries folder, the problem still occurred. Is there any way to recreate the identity plate in Photoshop (same font and size etc.) and reimport it into Lightroom? I need to finish my website and my name is sol light, it is barely legible. Any fix or workaround would be appreciated.

  • "Safari Quit Unexpectedly" Every time I try and open it?

    Every time I try and open my safari, I get a problem report for Safari saying "Safari Quit Unexpectedly" and I can either hit "OK" which closes the box, "Reopen" which just brings that message up again, or "Show Details" which gives me a long list of coding, that I don't understand one bit. This has been happening for almost 2 weeks! Please help!!

    If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.
    You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
    Back up all data before making any changes.
    Besides the files listed in the linked support article, you may also need to remove this file in the same way:
    ~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
    If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.
    After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.
    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
    Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates
    if it's not already checked.

  • Hi, I have just loaded Lightroom 5 from the disc onto my Mac.  every time i try and launch the application, it goes to the registration/licence window.  i have input the data five times already.  When Lr5 launches the update window appears, when i try to

    Hi, I have just loaded Lightroom 5 from the disc onto my Mac.  every time i try and launch the application, it goes to the registration/licence window.  i have input the data five times already.  When Lr5 launches the update window appears, when i try to do anything the following message comes up: - An error occrred when attempting to change modules.  What do i need to do to fix this?

    Masher please use the uninstaller located in the Applications/Utilities/Adobe Installers folder.  Once Photoshop Lightroom is removed then please download Lightroom 5.5 from Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.5 and reinstall.

  • Every time I try to download a game on my iPad it says please verify your account and follow the intrustion now I have a email n password set up and every time I click send it to my email there is nothing how do I acces this pla

    Every time I try to download a game on my iPad it says please verify your account and follow the instructions now I have a email n password set up and every time I click send it to my email there is nothing how do I acces this please

    Hi Mark ohara,
    Welcome to the Support Communities!
    The following articles will help you with your Apple ID verification:
    Frequently asked questions about Apple ID
    http://support.apple.com/kb/HT5622
    Click on My Apple ID to access and edit your account.  You will be prompted to verify your email address.
    Apple ID: Associating and verifying email addresses with your Apple ID
    http://support.apple.com/kb/he68
    I hope this information helps ....
    Have a great day!
    - Judy

  • Why does system preferences crash every time i try to change the wallpaper?

    Why does system preferences crash every time i try to change the wallpaper? Any way to fix or reset the app?

    We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.
    #Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
    #Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.
    Thank you for your cooperation!
    More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.

  • HT5191 the itunes library .itl fileis locked on a locked disk, or you dont have the write permission for this file.  this is what it says every time i try and open itunes why ?

    the itunes library .itl fileis locked on a locked disk, or you dont have the write permission for this file.  this is what it says every time i try and open itunes why ?

    Sounds like a permission issue.
    Navigate to the iTunes Music Library.itl file
    The path should be Username/Music/iTunes/
    Right click on the iTunes Library.itl and select Get Info
    The window will open on the left hand side. Go to the Sharing and Permissions section at the bottom
    Click the padlock to allow changes and enter your Mac logon password
    Select yourself and make sure you have Read & Write selected. Click padlock to lock it again
    Close the Get Info window and try and start iTunes

  • Every time I try and buy something on the App Store I am asked a sucerity question is there a way to stop them thanks

    Every time I try and buy something on the App Store I am asked a sucerity question is there a way to stop them thanks

    Yes, once you correctly answer them and verify your ID, the requests will stop until you make changes to teh account again.

Maybe you are looking for

  • Issue in Training and event mgt

    HI Friends, I have a issue in TEM :What is the use of Concept Booking Priority(BP).If i booked some attendance for event showing one empl for "09" other empl for "50" Etc... Also i want to know waiting list employee once reaches to maximum,where we c

  • Is it a MUST to have both itunes library and itunes music folder?

    I just noticed I have 22 GB of music in itunes library (itunes application) and also 22GB of music in itunes music folder. Do I need to have both folders active? What would happen if I delete all the music in itunes music folder? Should that delete a

  • X2 Plug In USB Cable To Computer and select mass s...

    Hello, anyone can help about this Issue? When I plug in My X2 Firmware Version 4.90  using cable to my computer and that have three selection for select 1)Nokia Ovi Suite 2)Media Transfer 3)Mass Storage, I selected the first of two option that see fu

  • Printing report? Number of copies?

    I find that we are printing more and more copies of the same document on a regular basis (for example, 2nd copy, 3rd copy). This could be down to internal mail issues, lost paperwork etc Is there a report that I can run in SAP to highlight how many 2

  • HT4059 Can you print pages from iBooks?

    I have not yet purchased an iBook textbook, and I do better with math if my homework problems are printed. Can you print pages from your iBook?