HT5622 Forgotten security question keeps asking me for it but I have forgotten it

I have forgotten security question how do I change it

Hi Kylefoy123,
Welcome to the Support Communities!
The article below should help you reset your Apple ID security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers!
- Judy

Similar Messages

  • I create my apple id from my boyfriend macbook and its says that I have to review my itunes information , when I get to the credit card number info etc. Its keep asking me for that I dont have any credit card and I dont want to put any , what should I do?

    I create my apple id from my boyfriend macbook and its says that I have to review my itunes information , when I get to the credit card number info etc. Its keep asking me for that I dont have any credit card and I dont want to put any , what should I do?

    You cannot use that ID without a credit card. You did not create your account correctly. There is very specific way in which you must create your account if you do not want to use a credit card. If you don't have a credit card, you will have to start all over again.
    1. You will have to sign out of that ID before you can create a new one. Settings>iTunes & App Store>Apple ID>Sign out.
    2. You cannot use the email address that you used for the first ID that you created. You will need to use another email address now
    3. You have to download a free app in order to start the new Apple ID process.
    Read this before proceeding.
    http://support.apple.com/kb/HT2534

  • I got locked out from my iPad mini during setup, keep ask me for passcode but I didn't set one up.  Reboot unsuccessful, iTune won't let me connect because I didn't enter my passcode. How to fix this?

    I got locked out from my iPad mini during my initial setup.  Keep ask me for passcode but I haven't setup one.  Reboot and restart didn't solve the problem, tried connect to iTunes but it won't let me because it requires the passcode.  Tried my Exchanged password, Apple ID password and my iPhone passcode but none work.  Any idea to resolve this?

    Try and force your iPad into Recovery Mode
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
    Note: Data will be lost.

  • HT201363 I have requested the email to help me with forgotten security questions several times over many days but I do not get the email; now I cannot use my account without knowing the security question answers?

    I have repeatedly requested the email to help with forgotten security question passwords but never receive it; I cannot access my account for purchases with out the answers; how can i fix this?

    Hello Jamped,
    It sounds like you are doing the correct process to reset your security questions, but you are not getting the email at your recovery address. I recommend checking your spam folder first. If it is not there I would next reach out to
    our iTunes Account Security team who may be able to help if you can verify your account info:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • Icloud has my old e-mail address for id but i have forgotten password

    icloud on my iphone has still my old e-mail address as its ID, but I have forgotten password and I want to change the ID to my me e-mail address, but when I go to my icloud on my iphone and try to delete, it asks for my password. Can anyone help?

    Greetings Jim,
    You can reset the password of your old Apple ID using the steps in this article -
    If you forgot your Apple ID password - Apple Support
    If you want to change the Apple ID in use on your iPhone, use the steps in this article -
    Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • I'm unable to change my security question answers.  It keeps asking me for the answers and I don't know them!

    I'm unable to change my security question answers.  It keeps asking me for the answers and I don't know the answers.  I've reset my password 2x and it still won't let me change the answers.  Help!!

    See Kappy's great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
     Cheers, Tom

  • Ok i have been trying to download albums, songs, apps, etc. and my itunes keeps asking me for the security question and for the life of me i cant remember the answers. I dont know what the email is that receives the question reset.

    ok i have been trying to download albums, songs, apps, etc. and my itunes keeps asking me for the security question and for the life of me i cant remember the answers. I dont know what the email is that receives the question reset. is there anything i can do to fix this or am i screwed?

    If you have music that was purchased on different iTunes accounts than the one you use, then you must provide the password, otherwise the tunes are not considered yours.  You can turn off iCloud and just use the usual USB sync method.  But I wonder whether you'll have the same problem?

  • I am trying to buy song but it is asking for me to answer the questions I chosen for my security but I have forgotten so what do I do

    I am trying to buy song but it is asking for me to answer the questions I chosen for my security but I have forgotten so what do I do

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

  • I never put security questions on my apple I'd and now it won't let me buy anything with my money it keeps asking me for the answers that I don't know

    I never put security questions on mt apple I'd and now it won't let me buy anything with my Money I need help A.S.A.P

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT4436 I have loaded iCloud on my iPad and I cannot purchase anythingI from iTunes. It keeps asking me for security questions. What am I doing wrong?

    I have loaded iCloud on my iPad and I can't purchase anything new through iTunes. The security questions keep coming up. I answer them and then I get a blank square and nothing. Please help.

    iTunes has made it a required thing, that even though you are using itunes gift cards you still need to have your billing information filled out.

  • I've forgotten the security question answers, still waiting for reset email, what should i do ????

    i've forgotten the security question answers, still waiting for reset email, what should i do ????

    Call your national Apple care number and ask for help.   Find the number ...
    Contacting Apple for support and service

  • HT5312 Is the a solution for forgotten security questions linked to a long defunct rescue email address?

    Is the a solution for forgotten security questions linked to a long defunct rescue email address?
    Note:  There is no call center number for the country I am in.

    Click here and ask the iTunes Store staff for assistance.
    (98663)

  • I'm trying to make a payment on my iPhone to AppStore but it keeps asking me for my security code from my card and now it just tells me to come here for support

    I'm trying to make a payment on my iPhone to AppStore but it keeps asking me for my security code from my card and now it just tells me to come here for support

    The "backup password" refers to a password you created when you elected to encrypt your iPhone's backup.  If you cannot remember the encryption password, you will not be able to access the backup.

  • HT201363 Can u share my the link to send rescued email address for forgotten security questions.

    Can u share me the link to send rescued email address for my forgotten security questions.

    Go to https://expresslane.apple.com ; select 'More Products and Services', then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple ID security questions' and click 'Continue'.

  • HT3702 I have a ipod 4th generation and on my itunes it keeps asking me for my security cards # but i dont have it is there a way i can get that number without the card itself

    i have a ipod 4th generation; and on my itunes it keeps asking me for my itunes security card # but i dont have it. Is there a way i can get that number without the card itself?

    So I tryed to download it on the apple website but it keeps saying that there is an error.
    What does the error message say? (Precise text, please.)

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