HT5622 Hi, For some reason my apple ID has dropped out. It is my email address but now it doesn't recognise it. I haven't used it for months as I haven't been able to access it. I have lots of music I purchased.
I cannot access my Itunes account as it rejects my I.D which is my email address. I just want to access my music and haven't bee able to for months. I have hundreds of dollars worth on there. Thanks Nicole
For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa
Similar Messages
-
How can I get the 23 July update to load onto my iPad. I haven't been able to access my documents or work for weeks and need to use it. Has anyone else had similar problems?
Hello Arthur,
Thank you for the reply.
You were correct that deleting the app and reinstalling it was the only thing to make it work but unfortunately I lost all the documents I made, even though they were backed up to iCloud before i deleted the app. At the same time as deleting pages I had to delete keynote and numbers too, so I've lost all the documents in them too.
The mb of data which was assigned to each programme in iCloud has reduced, so. I guess they are gone for good. Is there any other way to reaccess them?
Not your fault but I am a bit fed up the the iPad. I have lost work that I've done and have no other copy apart from what was in iCloud, as I don't have a printer and couldn't email them too myself as I couldn't get into the programme and i've also got episodes of tv series I purchased that I can't download and albums that are half downloaded with songs missing, so I feel a bit swindled out of time and money and am going back to DVD , pen and paper and CDs .
Instead of using iCloud I guess the only way to make sure I don't loose any more documents it to email them to myself each time I save them on the iPad. Is there anything else you could suggest please?
I don't have any other apple products apart from iPods, so I can't access the iCloud on anything else can I?
Thanks
Amanda -
Since I upgraded to OS X Mavericks, I haven't been able to access Army Knowledge Online (AKO) on Safari. Any ideas?
Greetings Tim,
When you say the drivers did not install correctly, did you install them via the Apple Software Update? -
If I create separate Apple IDs for my children, will they still be able to access content I have purchased on their iPhones and iPads?
I happened to stop at the Apple store yesterday for a separate issue and had a discussion about iCloud. Seems like this is how iCloud works (also, there's another thread on this forum that explains it well).
Each member of the family can have their own iCloud ID, which will be used for Mail, Calendar, Contacts, Apps, Bookmarks, Media, Photos, etc. and having this content synced automatically with a Mac (computer). The iCloud IDs work in tandem with the associated Apple ID — so while you cannot have multiple Apple IDs, you can certainly have multiple iCloud IDs tagged with a certain Apple ID.
While all this makes sense from the iOS device standpoint, I'm unclear on how things will sync with a Mac computer, especially if the family uses a single iMac with multiple login IDs for various members. For instance, I currently have an iMac and iTunes content resides in my Public folder, which my wife can still access when she logs in with her login ID. I'm guessing that I'll be able to set up her iCloud ID using her login, set up my iCloud ID using my login, while both our iMac logins will retain the same Apple ID. This would take care of syncing Photos, Contacts, Calendars, etc.
Another (not sure if unique) problem I face is our Address Book — right now, we have one GIANT address book with different groups set up. Certain groups sync to her iPhone, while others to mine. Some contacts are common between both of us. I'm hoping that if she/I updates a common contact, then the change will be reflected in both our groups of contacts. I hope this makes sense — for instance, I update a contact named Joe, and he's on my group of contacts in my iPhone. Hope iCloud updates the master contact card for Joe on the iMac, which would then automatically trigger the update on my wife's group of contacts—that Joe also belongs to— leading to an update on her iOS device as well.
Apologies for the lengthy response.. -
My apple tv has always had issues on connecting to wifi. but now that iv'e updated the system, it wont connect to wifi at all.
My connection is fine because Im using it on my macbook pro perfectly, so the problem is definetly on apple tv.
Id like to know what to do, and if its eligible to get a new one. the serial number is: DY5HNVP5DRHNFrom what I understand from this post, yes you do qualify for a replacement.
http://www.macrumors.com/2013/04/15/apple-initiates-replacement-program-for-3rd- generation-apple-tvs-with-wifi-connectivity-issues/ -
Since Nov 14 I havent been able to access iBooks. I get a window saying "unable to download application. iBooks cannot be downloaded at this time" . I have powered off and on countless times but it just won't open. Any suggestions please?
Demo, I tried this but I still get the same message.
When I look at the iBooks app on the iPad screen the slider at the bottom is permanently visible as if it is about to download. When I tap the app to start downloading "waiting" appears underneath for about one second then it disappears and the above message window pops up.
So for the last month I have not been able to read any of the 3 books I recently downloaded. I haven't been able to do much about it as I have been travelling from the UK to Asia (the long way) so Apple stores haven't been on my route. I had hoped to read the books while travelling on various flights but it's been very frustrating not being able to do so.
Thanks for your suggestion. Do you think it could have something to do with my iPad being an older version - MB294B (5.1.1 9B206)? Maybe it's telling me I need to buy a new one.
PS. Exactly the same thing is happening with another of my apps. It is for an online store in the UK which I won't be using again for some time so I'm not too bothered about that one. -
When my daughter got her first iphone we set it up with my email address, she now has her own email & new iphone. I want to use my email address for my icloud, can I delete the content from the icloud account and continue to use my email?
Yes, but be sure she is on a separate iCloud account with a separate ID before deleting anything. Be sure there is nothing that you want to keep on your device too. When you delete the data from iCloud it will be deleted from all devices signed into the account. Then you can delete the data from the existing account by doing the following:
To delete the contacts, go to iCloud.com from your computer, log into your iCloud account and open Contacts, click on All Contacts on the left, to the right click on any single contact to select it, click on the Actions (gear shaped) icon at the bottom left and choose Select All, then press the Delete key on your keyboard.
For Calendars, open the calendar on icloud.com, click Edit on the bottom left, then tap the minus sign to the right of each calendar to delete it.
For Notes, open notes on icloud.com, click on each note on the left, then click Delete at the top to delete it.
For Reminders, open reminders on icloud.com, click on each reminder and press your Delete key to delete it.
For Mail, open your mail on icloud.com, click each folder on the left (such as your inbox), click on a single message to the right, press Control-A on your keyboard to select them all, then press your Delete key. Repeat this for each of your mail folders except Trash. When finished, click on the actions (gear-shaped) icon on the bottom left and select Empty Trash.
If you also want to delete your iCloud backups you can go to Settings>iCloud>Storage & Backup>Manage Storage on your device, tap the name of your device under Backups, then tap Delete Backup. -
My daughters iPad has just been factory restored from the apple shop, she was using my iTunes account with her email. When trying to create her own iTunes as she is the correct age it has come up that her email is already being used. How do we do this with he same email address
Hello spooner68,
Thank you for the details of the issue you are experiencing when trying to create an Apple ID for your daughter. Because her email address is associated with your Apple ID, you are receiving the message that the email address is in use.
To remedy this, you will have to first remove her email address from your account using steps 1-3 of the section titled "How to add an additional email address that is already associated with another Apple ID" in the article below and then attempt to create her Apple ID with her email address:
How to add an additional email address that is already associated with another Apple ID
If you have an email address that is already associated with another Apple ID, you may need to remove it from your other Apple ID before you can add it to your preferred Apple ID.
Sign in to My Apple ID with the Apple ID that has the email address already associated with it.
Find the email address that you want to move to your preferred Apple ID, then click Delete.
Click Save Changes, then click Sign Out at the top of the page.
You can find the full article here:
Apple ID: Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Why after changing my apple Id can I not down load updates to my devices. I've changed all settings to new Id & even tried to do updates through iTunes but keeps referring back to previous Id which had to be cancelled due to email address change. Please help me find a solution to this problem. thanks.
Go to Settings>Store>Apple ID, tap the ID shown, sign out, sign back in with the new ID. However, app updates for your apps purchased with your older ID will always ask for the password for this ID. (Apps are permanently tied to the Apple ID used to purchase them.)
-
Changed my apple id to new email address and now iTunes doesn't recognize either.
I changed ISP and had to change my apple id (it was my old email address, back when you had to use an email address as apple id.) Now, iTunes will not recognize my new apple id or my old one. How can I fix this? It won't let me do anything with the apps on my iPhone.
How did you change your apple ID?
I dont belie you can change your Apple ID, but you can add and delete email addresses that it recognized...
Goto https://appleid.apple.com/ and sign into your account... then you can edit the information... -
Why do I not see an option to change my recovery email? I would like to use what appearently is my current "recovery" email as my new Apple ID but ID manager will not let me.
If you mean your rescue email address, from http://support.apple.com/kb/HT5312:
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address. -
To solve the iTunes store problem, I have tried the suggestions suggested by Apple on the website to no avail. Since downloading the last iTunes update, I can no longer access radio broadcasts. It tries to connect to tuning service, but the refreshing catagory list notice never stops and connection is never made. No store connection and no classical radio connection--What will I loose with the next update? I'm not a computer person and don'y know what to do! Help would be much appreciated. Thank you!
No store connection
Could you walk us through what happens when you try to connect to the Store in some more detail, please? -
Am I the only one who can't log into email?? I haven't been able to access my email all day
I haven't done anything differently. It just stopped working
Also...
"Visual Voicemail is currently unavailable" and my Greeting button is grayed out and deactivated.
I can call in to check it just fine but VisVM is not working either.
FYI...
::LL:: -
I can't access the internet using Firefox. My internet connection is working perfectly fine as I can access the internet using internet explorer. I don't feel safe using internet explorer and prefer Firefox. Please help!
See --> [https://support.mozilla.com/en-US/kb/Cannot%20connect%20after%20upgrading%20Firefox Cannot connect after upgrading Firefox]
Your firewall may not recognize the new version of Firefox; it is just doing its job. You may need to remove references to Firefox from your firewall's allowed applications list, then try to go to any website, let your firewall detect the new version of Firefox, and give Firefox the permissions needed by your firewall to access the internet.
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' -
I have an old Apple id, created without the email address, and now I cannot access the account
My account got hacked, so I had to change my Apple ID and related info.
My original Apple ID was just my name (not an email address). Now I cannot access the songs and other materials I purchased with that ID.
I cannot recreate the ID because currently IDs must be email addresses.
Any ideas? Someone else posted this question too, but got no feedback. That was over a year ago.You cannot delete an Apple ID, you can only choose not to use it. Also, your @me.com address is associated with this ID and cannot be moved to another ID or be used to create a new ID.
All you could do is create a new ID using a different email address with your name in it. If you do you will have an associated @icloud.com email address.
Maybe you are looking for
-
Wireless Mighty Mouse Replacement
I dont know to whom I have to start begging, to actually get this done... But for the love of all that is good on this Earth, can Apple PLEASE replace my wireless mighty mouse, with a wired mighty mouse. I've only owned my iMac for a few months, ever
-
Message no. VF032 : The document is not relevant for billing
Hi, I'm creating SO with 7 line item with using same item category type ZABC. I could able to do outbound delivery to all line item via VL01N. Then I wanted to perform billing via VF01, unlikely one of line item doesnt appear & getting error. Process
-
Hello, I am fairly new to php and am having problems working out the best way to go about doing what i want to do. I want users of my system to be able to choose from a selection of images which they have earlier uploaded. I am using a system where t
-
Has anyone ever heard of this exception: javax.servlet.ServletException: Th
Hi everybody -- Isn't this usually an SQLException? This exception is freaking me out because I didn't used to get it. The part of the code that uses the type column has always executed just fine. I'm starting to wonder of I'm running out of memory o
-
TS4006 I need to erase my ipad and reset to factory settings in order to sell it but it won't do it
I need to erase my ipad and reset to factory settings in order to sell it but it won't allow me to do it and it keeps coming up with a passcode that it won't take either how do I get around this ?