HT5622 i downloaded a book. howver it did not go through the 1st time - yet I was billed for the same book several times

i used Itunes to download a book
it did not download the 1st several times....and I did not get it
it finally went thru
but I was billed several times for the same book
how can I get the duplicate charges for the same book reversed?

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that book and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption.

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HT5622 i downloaded a book. howver it did not go through the 1st time - yet I was billed for the same book several times

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