HT5622 I downloaded the upgrades on my phone last night and apparently i did a 4-digit pin. there are only 2 pins i ever use and i tried both of these but now my phone is locked, neither pin worked. what do i need to do.

I downloaded updates to my phone last night. I guess I created a 4-digit pin. there are only 2 pins that i ever use and neither one of these work. now my phone is locked. what do i need to do

Hey carla1958,
Thanks for the question. The following article provides some solutions if you are having issues with passcode lock:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes screen.
5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Thanks,
Matt M.

Similar Messages

I just downloaded Lion and when it opened mail for the first time, I received an error that there was something corrupted in mail. I was directed by Apple to close Mail and re-open it. I did, but now Mail will not open at all. What do I need to do to c

I am having issues with Mail after downloading and installing Lion. Snow Leopard prior. There was a message that there was some sort of corruption in Mail and that I should close Mail and re-open Mail. I did, but Mail will not open at all.

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

HT1925 I downloaded the latest version of Itunes last night. I uninstalled all the apple products in order but the new version won't load. I keep getting a runtime error R6034 ProgramC:\Program files\Itunes/itunes.exe made attempt to load C runtime libr

Can't get the latest vesion of Itunes to download correctly. I keep getting a runtime error R6034. I tried uninstalling all the apple components in the order given. anyone having any good advice to solve my problem?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.

I had set my phone to use the pattern screen lock but now it is asking for a PIN.

I had set my phone to use the pattern screen lock but now it is asking for a PIN.
I turned my phone on this morning and instead of the pattern lock that I've been using with this phone since I purchased it, it is now asking for a PIN that I do not know.
I contacted Samsung but they told me that my carrier would be able to reset the PIN for me remotely. I've been trying to find a way to chat with Verizon support but it keeps sending me to self help troubleshooting. It was so easy to get a live person on Samsung support, how do I get a real person on Verizon?
Thanks

Thanks deb2too, I'll keep the number for future reference. I was able to unlock the phone via https://www.google.com/android/devicemanager

I have just downloaded the upgrade from Mountain Lion to Yosemite. In the process i am now unable to gain access to iTunes. The app on desktop no longer works and the install is not able to be opened.

I Have downloaded the upgrade from Mountain Lion to Yosemite. In thee process of so doing I have lost access to iTunes.
The app on desktop no longer opens the program and having downloaded and installed as per Apple instructions, can not make a connection.

Hi, drjbuchanan.
Thank you for visiting Apple Support Communities.
Here are some troubleshooting steps that I would recommend going through when experiencing this issue.
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/en-us/ts3430
Troubleshooting iTunes installation on Mac OS X
http://support.apple.com/en-us/ht2311
Cheers,
Jason H.

I downloaded the upgrades to itunes and then i was told i needed to load a file msvcr80.dll i downloaded that and now i have a runtime problem i need to fix R6034. How do i fix this and not loose all my songs?

I downloaded the upgrades for itunes and it then said i had to download MSVCR80.dll i think i downloaded that but now i have a runtime issue of R6034. How do i get my itunes to work again without loosing anything?

Check out the user tip below.
https://discussions.apple.com/docs/DOC-6562

TS1702 I tried to download the upgrade, now it won't install and I can not access my documents. It said Vi did not have enough space for the upgrade so I made room but still no luck.

I tried to download the upgrade, now it won't install and I can not access my documents. It said Vi did not have enough space for the upgrade so I made room but still no luck. If I delete the ap and reinstall I will lose my stuff. Any ideas? It won't open so I can email it to myself.

What upgrade are you trying to install? Your profile shows iOS 5.1.1, which is the current max iOS.
 Cheers, Tom

TS1702 i have erased my all phone contact list and then the message comes that it will be deleted with in an hour. but now my phone is not starting and only the apple logo appears on the screen. what should i do now..!

i have erased my all phone contact list and then the message comes that it will be deleted with in an hour. but now my phone is not starting and only the apple logo appears on the screen. what should i do now..!

That number is for an apple server in the UK that is used for iMessage activation. A hidden SMS is snet to that number when you turn iMessage on and is used to verify your phone number. I suggest you turn iMessage off. In settings/phone turn on dial assist. Check with your carrier to see if you can send an international SMS as you end that possibility to activate iMessage. Rest your phone (Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for device to restart (no data will be lost).) then turn iMessage back on.

In trying to update my iPhone 3Gs from v. 3.13, it apparently downloaded the upgrade, but got stuck during the backup. It backed up for over an hour, and now the green bar in the Backup window is now colorless and is showing no movement. Any suggestions?

In trying to update my iPhone 3Gs from v. 3.13, it apparently downloaded the upgrade, but got stuck during the backup. It backed up for over an hour, and now the green bar in the Backup window is now colorless and is showing no movement. Any suggestions?

In trying to update my iPhone 3Gs from v. 3.13, it apparently downloaded the upgrade, but got stuck during the backup. It backed up for over an hour, and now the green bar in the Backup window is now colorless and is showing no movement. Any suggestions?

My iphone 4s screen has just turned black but it is still vibrating. I was reading other messages similar and it says to resart phone but holding the home and lock button. However my lock button doesnt work what should i do?

my iphone 4s screen has just turned black but it is still vibrating. I was reading other messages similar and it says to resart phone but holding the home and lock button. However my lock button doesnt work what should i do?

Is it the Home button that doesn't work, or the Power (Sleep/Wake) button? If the Power button works, you can switch it off. Not sure how you have been able to do anything without the Home button working?
Cheers,
GB

I downloaded ios7 after being asked to restore. But now my phone wont connect to the activation server and is asking to restore again but I cant because itunes does not show any of my phone information

I downloaded ios7 after being asked to restore. But now my phone wont connect to the activation server and is asking to restore again but I cant because itunes does not show any of my phone information (it just shows a blank white screen with "iphone" in the centre".

I imagine a ton of people are attempting to activate after the update, and the server is getting overloaded. Simple patience, maybe keep trying, and if possible, try a little later. Think of it as all those people lining up at Apple Stores + about a million more.

TS3694 I have an old iphone 3g. However I dont use it as a phone but as an ipod. Since its the oldest version, I tried updating it to the newest version that all the iphones seem to have. I tried to restore it but now it's stuck on the connect to itunes m

I have an old iphone 2g/3g. However I dont use it as a phone but as an ipod. Since its the oldest version, I tried updating it to the newest version that all the iphones seem to have. I tried to restore it but now it's stuck on the connect to itunes menu. An error appeared with the error #: 1015. What should I do. Getting a new one is not the answer Im looking for. What should I do?

The 3G stops at iOS 4.2.1 does not support abve that level .
Nothing you can do

I dropped my phone last night on the floor and now it doesn't seem to be charging. it comes up the battery on the screen but doesn't actually seem to charge. i kept it on charge over night but that didn't work either.

i dropped my phone last night on the floor and now it doesn't seem to be charging.
it comes up the battery on the screen but doesn't actually seem to charge.
i kept it on charge over night but that didn't work either.
can anyone help?

You need to get your phone repaired. It's obviously damaged, and nothing we can suggest to you will fix that.

When I attempt to download the upgrade to Lightroom CC I get the message "Lightroom is downloading now..." however, nothing happens.

I have the Adobe CC Photographers package. When I attempt to download the upgrade to Lightroom CC I get the message "Lightroom is downloading now..." however, nothing happens. The download does not begin, I get no error messages.is the 2nd day that Lightroom CC has been available. Is the problem that Adobe can not handle the volume or do I have another problem?
Thanks, Charles

I'm experiencing the same exact problem. I thought the Adobe CC Photographers package was supposed to provide us with automatic updates? This is not a good user experience, and I hope that Adobe will remedy it soon.
Thanks,
JOe

My iphone 5 previously can connect to my Wifi at home, but now my phone can't connect to the Wifi even if it's in range , it appears ( unable to connect ) any help please ??

My iphone 5 previously can connect to my Wifi at home, but now my phone can't connect to the Wifi even if it's in range , it appears ( unable to connect ) any help please ??

Try reseting network settings.

HT5622 I downloaded the upgrades on my phone last night and apparently i did a 4-digit pin. there are only 2 pins i ever use and i tried both of these but now my phone is locked, neither pin worked. what do i need to do.

Similar Messages

Maybe you are looking for