HT5622 i got a new iphone however i am having trouble signing in to my icloud. I last signed in at the apple store on monday however i didnt see the technician sign out

I have just recieved a new iphone however i cannot log in to my icloud. i last logged in on monday at the apple store however since then no luck. i did notice the techician did not log out of my account.

Go back to the Store.
tamz87 wrote:
.... i last logged in on monday at the apple store .... i did notice the techician did not log out of my account.
What does all this mean?

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Hello, Anita.
Thank you for visiting Apple Support Communities.
I understand that you are wanting to restore your new iPhone 6 from an iPhone 5 backup. This sounds like the iOS version of your old iPhone 5 may be newer than what was installed on your iPhone 6. Try going through the steps in the article below.
iOS: Unable to restore from backup of a newer device
I would also check to see the backup dates in iTunes and if the backup is located on iCloud instead of iTunes.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes
Cheers,
Jason H.

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Check out this Apple document -> iTunes Store: "An unknown error occured (-9808)"
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Please read Chapter 2.
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Hello lucky3480;
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HT5622 i got a new iphone however i am having trouble signing in to my icloud. I last signed in at the apple store on monday however i didnt see the technician sign out

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