HT5622 I think my granddaughter bought a $3.99 app after I put the password in for a free app. How can I find out what she purchased? Can I get credit for it? I just got an email from my credit card confirming the purchase.
I think my granddaughter bought a $3.99 app after I put the password in for a free app. I just got an email from my credit card confirming the purchase. How can I find out what she purchased? Can I get credit for it?
The password is good for 15 minutes to make purchases. You should receive a receipt in 24 to 48 hours for the purchases. There is a link to Report an issue. You could use that to start a conversation with iTunes Support about a refund.
Apple considers all sales final. But has been known to offer a one time refund. So the question is, do you want to use your one time refund on this purchase or one more expensive in the future?
Similar Messages
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I had set a cloud name and a 6 digit password when I got my first iPad but don't remember name I used. Now I have a new mini ipod trying to give me a new one. What should I do? Should my apple Id and password be the same as my icloud name and password for all my devices? (My iPhone 4, Apple TV, I touch, and new mini iPad) I'm so confused!!!! Help!?
Assuming you want to share the same data (such as contacts and calendars) on all your devices, you should use the same iCloud account on all of them. You can find out the account name by going to Settings>iCloud on your iPhone and looking at the account name listed there in the Account field. That's the ID you want to use.
Are you also saying you don't remember the password for the ID? -
i just got an email from Apple, asking me to complete a survey. If I don't then I'll loose my Apple ID. I think this is spam/virus/hacker. Anybody have any info on this?
There have been a number of phishing scam emails going around for at least half a year...do not respond, click links, or do anything with that email. Apple does not operate that way.
See: http://www.apple.com/legal/more-resources/phishing/ -
I just got my Mac yesterday. My kids want to access sites that need the adobe player. When I try and download it asks for a password. I do not even remember setting one up? How do i find out what it is?
FYI this is the legitimate Flash Player installer:
This one is bogus:
As X423424X wrote do not download it from any site other than the one he linked.
Adobe does not require a password to download the Flash installer. Generally speaking passwords are not required to download software, unless you must register with the website so as to log in. In that case you should never use the same name and password you use to administer your Mac. -
For the life of me, I can't find out what size a photo is in terms of inches or how to change the size of the photo[s] so I can print them. I think I read somewhere to click edit, then click adjust. I don't see anything about re-sizing when I click the adjust tab: only saturation and tint levels. Thank you.
With respect to digital images, there really is no size in inches. The size is given as number of pixels horizontally and vertically. In iPhoto '09 you click the little "i" inthe lower right side of the window and it will display information related to the selected photo, including the pixel dimensions. I do not have iPhoto '11 installed so I don't know if it is the same there.
In some applications, such as preview, it has something additional called Dots per Inch (DPI) which you would think would allow you to convert the pixel dimensions to inches. It is not a real thing, though. The DPI is determined by how large or small you have chosen to print your photo and the capabilities of your printer.
There is also something called Aspect Ratio, which is usually expressed in inches x inches such as 6x9 but that doesn't mean the size on the screen or when printed is 6x9. It is the ratio of the pixel dimensions. When cropping your photos, you will have several standard aspect ratios to choose from plus any custom ones you create.
In iPhoto '09, after you choose Print, in the Print Setting window are the settings for the size you want the photo printed. You want to shoose a setting with the same aspect ratio of your photo. Otherwise, iPhoto will resize and/or crop your photo to fit the size you have chosen. -
hello. i have a 2011 iMac G4 with OSX10.9.2 and I can't find AirPlay . is it on this version of iMac? i just got a new soundsystem expecting to connect via AirPlay but don't know where to find it....?
About AirPlay and Airplay Mirroring
AirPlay Mirroring requires a second-generation Apple TV or later, and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). For non-qualifying Macs you can try using Air Parrot.
Several Apple Articles Regarding AirPlay
Apple TV (2nd and 3rd gen)- How to use AirPlay Mirroring
How to set up and configure AirPort Express for AirPlay and iTunes
iTunes- Troubleshooting AirPlay and AirPlay Mirroring
iTunes- Using AirPlay
Apple TV (2nd and 3rd gen)- Understanding AirPlay settings
About AirPlay Mirroring in OS X Mountain Lion
iTunes 10- About playing music with AirPlay
Troubleshooting AirPlay and AirPlay Mirroring
Using AirPlay
Thanks to the $15 Beamer, AirPlay streaming is still possible on Macs that do not support Airplay and mirroring.
Other solutions are the Air Parrot, StreamToMe, and AirServer. -
HT5622 how do you find out what your rescue email address is
I have a new iphone. It asks me security questions to verify my identity. I forgot answers and therefore it sends information to my rescue email to change questions. How do I find out what my rescue email is?
You can't after losing the answers. If guessing doesn't work, you need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105335) -
TS1424 misc charges from itunes? How do I find out what the charges are for?
Misc charges from itunes?How do I find out what charges are for?
View your purchase history:
http://support.apple.com/kb/HT2727
If you are still unsure, contact iTunes support and ask:
http://www.apple.com/support/itunes/contact/ -
I see many charges on my credit card for Apple ITunes that I thought were free. How can I find out what they are for specifically?
You can also call your credit card company to mail you an itemized list of what you purchased from iTunes Store plus get the information over the phone as well.
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How can I find out what purchases from i tunes on my credit card are for
iTunes Store & Mac App Store: Seeing your purchase history and ...
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my mac book pro has got 41 GB of other stuff on it clogging it up how do I find out what is rubbish and delete it. To free up some memory. I can't believe I have filled it up intentionally.
For information about the Other category in the Storage display, see this support article.
Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:
iPhoto ▹ Empty Trash
Then reboot. That will temporarily free up some space. Do the same in other applications, such as Aperture, that have an internal Trash feature.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation. You also need enough space left over to allow for growth of your data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
If you're using Time Machine to back up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of files you've recently deleted. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as Backups. The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself.
See this support article for some simple ways to free up storage space.
You can more effectively use a tool such as OmniDiskSweeper (ODS) to explore your volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one.
Deleting files inside an iPhoto or Aperture library will corrupt the library. Any changes to a photo library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
If you have more than one user account, make sure you're logged in as an administrator. The administrator account is the one that was created automatically when you first set up the computer.
Install ODS in the Applications folder as usual. Quit it if it's running.
Triple-click anywhere in the line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The application window will open, eventually showing all files in all folders, sorted by size with the largest at the top. It may take a few minutes for ODS to finish scanning your files.
I don't recommend that you make a habit of doing this. Don't delete anything while running ODS as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with ODS, quit it and also quit Terminal. -
How do I find out what the charges are on my credit card are for. Where is the iTunes account to sign in and check?
Launch iTunes then select iTunes Store from the source list left side of the window.
Click Sign In on the right side of the window just above Quick Links.
Now click your account name.
In the next window click See All to the right of Purchase History. -
HT4009 How can I find out what I have been charged for (in app purchases)
I am being charged for something from apple i store but I can't find out what for. Any suggestions where I can find a list of what's been purchased?
Hey Dafydd182,
Thanks for the question. Yes, when you access iTunes on a computer you can view your purchase history and order numbers. The following resource should guide you through that process:
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/ht2727
Additionally, if you find a purchase that you believe may be incorrect or would like to speak to someone about it, the following resource outlines how to report an issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
1. Find the email receipt for your purchase.
2. Click Report a Problem under the app that is having the issue.
3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
4. Click Report a Problem next to the item you are having an issue with.
5. From the Choose Problem dropdown menu, choose the appropriate issue.
6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
7. Click Submit to have your issue reviewed.
If you are in the U.S. you can also access this tool online:
http://reportaproblem.apple.com
Thanks,
Matt M. -
I recently bought a macbook pro retina and while I'm using it a yellow triangle pops up then disappears. I don't know what it says. How do I find out whats wrong?
Oh, by all means. Uninstall it using its uninstaller if you have one. Do not install any anti-malware software as it's unneeded with OS X Lion or Mountain Lion.
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
1. AppZapper 2.0.1
2. AppDelete 3.2.6
3. Automaton 1.50
4. Hazel
5. AppCleaner 2.1.0
6. CleanApp
7. iTrash 1.8.2
8. Amnesia
9. Uninstaller 1.15.1
10. Spring Cleaning 11.0.1
For more information visit The XLab FAQs and read the FAQ on removing software. -
HT201272 I have 3 charges on my credit card same day same time. How do I find out what they are for?
I have three charges on my credit card from apple, same day and same amount. How do I find out what these are for?
You should receive an email receipt for any purchase (though it may not appear immediately, mine sometimes appear the following day).
You've checked the purchase history on your account (Store > View My Account, Store > View My Apple ID on iTunes 11, menu option on your computer's iTunes), and have you made any in-app purchases ? If not and you haven't added or changed your credit card details (when you do then a small temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) then you could contact iTunes Support and ask if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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