HT5622 in apps store stuck in account settings

neither done or cancel are lit??? Cant get back to apps store??

Hi dw03053,
Welcome to the Support Communities!
To address this issue, I would suggest restarting and/or resetting the iPhone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
You can also sign out of your iTunes Store Account and sign back in to re-establish the connection.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311?viewlocale=en_US
Cheers,
Judy

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App will not download to iPad when purchased from App Store - stuck with Cloud icon

Device : iPad Air 32gb wi-fi model (not cellular data)
OS version : 7.1.1 (up to date)
Location : UK
Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
I have plenty of space (the app is 24.1mb, I have 3.4gb free space) and there are no restrictions whatsoever on my iPad - no blocks on App store purchases, no age-related restrictions, no country restrictions etc.
Normally from the App Store page you would tap the price (in this case the app was free), enter your iTunes password, and the app would download.
Also a new icon appears on the home screen and a circle shows the progress of the download.
However this did not happen.
Instead I have the Cloud icon (the one that shows when you have bought an app but it is not currently installed on your device) and a message that says "You've already purchased this, so it will be downloaded now at no additional cost".
If I press OK I am then prompted to enter my iTunes password, the Cloud symbol briefly changes to a circle (and I mean for a split-second, like the blink of an eye) and then the Cloud symbol appears again.
The app does not download - in fact it does not even *attempt* to download.
I have tried this >20 times now and it always occurs excatly like this.
After Googling this problem (which seems common) and reading over a dozen threads on this forum plus Apple's own official support pages, this is what I've tried:
I can re-download other apps that I have previously purchased on this iPad, with no problems.
I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
I have logged out of my iTunes account on the iPad, and logged back in.
The wi-fi is Virgin Media fibre optic broadband with a verified speed of 20 meg (confirmed by Speedtest) plus an 802.11-n Belkin router and my iPad will happily load web pages, stream videos on YouTube, download other apps etc.
I have reset/rebooted my internet connection
In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
I have tried on 2 other wi-fi networks but still cannot download this one app.
My iTunes account has a cerdit balance from an iTunes card, but the app was free anyway
Nothing I try will download the app in question.
The app is iPad only, so I cannot install on my iPhone to try and kick-start the process.
I guess I could install the app on my computer and then sync the iPad, but that's *working around* the problem - it's not *fixing* the problem.
(Since getting the iPad I use almost never use my computer. And anyway what if I did not have a computer? Didn't iOS go "PC-free" with version 5?)
I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
I can't make it to an Apple Store to speak to a Genius.
Bearing in mind the list of things I've already tried, what do I do next?
Thanks in advance for any support.

Hi there.
Thank you very much for your quick reply, it's really appreciated.
No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
I guess I need to fire up my PC and download it / sync my iPad.
Thanks again for your help

App Store ignoring System Pref. settings

Today I awoke to an App Store notification that there were updates available. I was given two choices, 1) Install 2) Later (with some options). I opened App Store app to see what updates were supposedly available and there was the one update I was putting off which was XCode. I didn't want to install it now. I knew that I had changed the App Store settings in System Preferences to olny check for updates but not act on them or download them so I opened System Prefs. and verified this. Sure enough, I had only one item checked (Automatically check for updates). Everything else was unchecked.
So, I have a few quesstions;
Why is App Store ignoring its own settings and download an app I didn't want yet?
Why did the notification only offer me two options (again ignoring its own settings)?
Why didn't the notification tell me which updates were available?
And some comments;
This is just an unacceptable way to approach updates, IMHO. I need control over what is going to be downloaded and when (bandwidth control and timing). I must know what is ready for update beforehand so I can understand what it means and be able to opt out or delay it to a point when I am ready (control over what is going to be updated vs what is not and when).
--Carl-

First, open Disk Utility, select your hard disk, go to Partition and create a volume. Move your files to it. Then, press Command and R keys in boot, open Disk Utility, erase the Mac volume and reinstall. When the install ends, transfer your files to your account and delete the volume

TS1702 I have purchased a magazine through Zinio from the app store and my account has been charged, however, there is no magazine in my library and the new edition has been published

I have purchased a magazine through Zinio from the app store and my account has been charged, however, there is no magazine in my library and the new edition has been published

Oh gosh, I saw the same issue. Because i was messing around with something earlier. I don't know why Apple took off the option of "none" as a payment since not everyone puts in a credit card and people use iTunes gift cards. I think they just made that changed recently. Anyways, Ive just found out about this new issue also, so i don't know what you could do... maybe call apple support?

Today i bought a preowned ipod touch 2nd gen and i restarted it so i could go on app store on my account and that so i go on settings and restart and erase everything and now it comes up with a usb pointing at the itunes logo what do i do

today i bought a preoned ipod touch 2nd gen and i restarted and erased everything so i can go on app store and that and now it just shows a picture of a usb pointing at the itunes logo what do i do

Connect the iPod to your computer and restore via iTunes
iTunes: Restoring iOS software

App Store stuck on a certain page

I have an iPhone 4S, and the app store is stuck on a certain page. When I go to the Featured section, all I can access is the Vampires section that's currently on the App Store. I can access Categories, Top 25, Search, and Updates fine, but I can not get back to the normal view for the Featured section. Any ideas on how I can fix this?

I found a way to resolve the issue:
1. Close the App Store from the multitasking bar.
2. Sign out of the iTunes account from the Store section in the Settings app.
3. Sign back in.
I tried just closing the App Store from the multitasking bar and it didn't work, so I think the key is to sign out of the account and then sign back in.

App Store stuck in "waiting"

My Macbook Air came out of the box yesterday. It's last year's model, so I'm (attempting) to bring it all up to date before I start adding everything to it. Currently I'm running OS X 10.8.5, in part because I'm trying to download Mavericks but that's not the only program giving me trouble.
The app store is currently stuck looking like this:
There is no button for me to press to unpause it. It's just stuck "waiting."
I have tried:
- ensuring that I was logged into my account.
- re-downloading it.
- quitting the app store the usual way.
- restarting.
- quitting the app store using activity monitor
- ensuring that my virus scanner is off
- there should not be anything stuck downloading in iTunes because I haven't even opened iTunes yet.
Any other ideas?

A friend directed me here
And it worked.

Update fails because App Store *thinks* another account did the purchase

Hello,
I bought XCode a few weeks ago. Now that there is an update I wanted to update. But whenever I try to update it, I get the following message:
"You have updates available for other accounts.
To update this application, sign in to the account you used to purchase it."
Problem is: I am signed in with that account ! Logging out and back in does not solve the problem, neither does rebooting.
Moreover, when I check that account it indeed shows that I bought XCode with that account.
Somehow XCode (but not other applications I bought like FaceTime) seems to think it is registered to another account and hence does not want to update, so I'm stuck.
Help !

Hi,
Report the problem to the Mac App Store Customer Support here.
Then install the v10.6.7 combo update available here.
Then restart your Mac.
The "update" issue is a known bug. The more users that report the problem, the sooner a fix comes along in the form of an update.
Carolyn

Is there any way to remove App Store and iCloud Account from my Iphone without knowing passwords??

I dont know the icloud account passwords becouse i bought iphone from e friend.... Is there anyway to remove those Accounts so i can set up my account becose i cant install new apps without his password...

You cannot remove the iCloud account without the password if the iPhone is running iOS 7 (check under Settings > General > About > Version). You can sign out of the App Store under Settings > iTunes & App Stores. This part does not require their password.

Unable to login in to Mac App Store using valid account.

I recently inherited a spare MacBook Air from my wife (who got a new one). I deleted her user account, and set up a new admin user account for me. The machine is running 10.7.5.
Now, I am absolutely unable to login to the App Store. I am using my valid Apple ID -- for example, the same Apple ID that I used to gain access to this very forum. System Preferences accepts my ID. iTunes accepts my ID. BUT the App Store will aboslutely NOT respond. It will not load. I get the red "connection failed" alert, and then after several tries it doesn't respond at all.
It doesn't give any option to switch users -- perhaps once the original owner has used the App Store, the computer will never again allow anyone else to use it? It doesn't say that there is another user logged in. There appears to be no way of deleting and reinastalling the App Store. There is no cache file I can find to be cleared. There is no preference option. There is no information. There appears to be no way of fixing this at all, short of wiping the hard drive and reinstalling the operating system. Is that what I have to do? WHY IS THIS SO HORRIBLY DESIGNED? And why is there no support short of the forum? I hate this about Apple (despite being a long-time Apple evangelist and OSX devotee).
Thanks.

The first thing you should do after acquiring a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.

Cannot sign in to app store on MY account, but different acc works fine

Hi,
Today I signed into someone else's AppleID on my iPad to purchase an app (with their permission.) But now that I signed out of their account, I am now unable to sign in to MY account! I get "the Apple ID you entered couldn't be found or your password was incorrect" the first time - then the second time I try, it just doesn't respond at all. Also, I am signed into my account right now (to post this message), I can access the account online via appleid.apple.com, AND I cannot sign in on my iPhone 3GS either. I have tried resetting the password, to no avail.
I am also doubtful it is a problem with the App Store itself, because I can sign back in to the alternate account with no problems. Suggestions? Anyone else having (or had) this same problem before?
Message was edited by: amaclac

Well, dunno if I did something to fix it unknowingly or if it was some sort of Apple hiccup, but I can now sign in on the iPad. I just tried signing in on iTunes to see if that would work; it did, then I tried signing in once again on iPad and that worked as well. Not sure what was going on, but all fixed now! Phew.

App Store stuck with "Waiting..." after Mountain Lion download.

The status of the install seemed to be stuck at "7 minutes remaining", so I closed the App store and re-openeded it. The status changed to "Waiting..." and I am not sure if anything is happening. Has this happened to anyone? If so, did it resolve itself or did you have to do something to push it forward?
This is the second computer I've upgraded to Mountain Lion today from the same Internet connection. I appears that the download completed, and it began installing the OS. How long should this take?

So, the download was finished like I thought. I went to the Applications directory and saw the "Mountain Lion Installer" app. I clicked on it and it installed immediately with no issues.

Mac App Store Stuck - Cannot Sign In

Hello,
I've recently upgraded my Mac OS X from 10.6.2 to 10.6.6 .
Now the App Store is installed and shown in my dock , but I can't use it because it cannot connect to iTunes Store .
When I open the Mac App Store , "Connecting to iTunes Store ..." appears after a few seconds but it really does not do any other actions .
The main problem is that I can't even sign in with my Apple ID . When I click "Sign In" from the "Store" menu , the login form appears . After entering my Apple ID and password , the loading icon appears , and the applications sticks in this situation ( nothing happens after that ) .
Maybe I should notice a few things :
* I'm sure that I have an active Internet Connection and there's no problem with it .
* I'm not using FruitMenu and similar applications ( which makes problems for App Store and are already discussed in similar topics )
* I'm not using any firewall or something similar that prevent app store from any connections .
* I already tried opening iTunes manually ( as described before ) but nothing changed .
* I tried signing in with other Apple IDs and the same error occurred .
* I can use my Apple ID in iTunes Store , Apple Developer Section , ... without any errors .
* I'm sure that I'm not making mistake in entering ID and Password .
* I was monitoring my network activity and I found out that no request or packet is being sent by App Store application through Internet ( after the application sticks in that situations )
* I quitted every other apps while doing this , but nothing changed .
* I'm using iTunes 10.1.2 and App Store 1.0 (54)
Any ideas and helps are really appreciated ... ( I really need this )
Thank You

Do you repair permissions ever?
Try downloading the Mac OS X 10.6.6 Combo and manually applying it;
http://support.apple.com/kb/DL1349
I would repair permissions before and after the installation.
Also you could use iTunes to sign into your account and reset all notifications in your account info section. After opening the iTunes Store click your Apple ID in the upper right, enter your password and view account. At the bottom of the page you will find the reset button.
Dah•veed

Not a happy Apps Store customer - changing country settings

I got the following problem and raised it a few times with NO reply from Apple which is very dissapointing and reflection of surprisingly poor customer service from Apple (with the exception of the customer service here in HK who came back to me quickly. But they could not sort it out for me).
This year I moved from Australia to Hong Kong and changed without being aware of the consequences the store settings in itunes/apps Store.
Unfortuntately I got a few apple devices: 2 MBAs, ipad2, ipad, iphone which where purchased in Australia and in Hong Kong. One consequence of switching the country settings is that on all my devices the apps are not in sync and that I lost all my Australian apps. Its a complete chaos with my apps on different devices and I really regret that I spent money on the app store and now got an issue on how to sort out this mess.
I read the T&G's and I'm aware of the country specific licences agreement but somehow apple should be able to help their customers in sorting out these constraints due to different laws in different countries. I don't believe one should be a lawyer to buy an app on the app store and to understand the legal implications when buying an app. It's not really the problem of the end consumer who buys legally the licence for an app and then moves country and suddenly doesn't have access to the purchased app anymore. The end-consumer already paid the licence for the app.
But Apple makes this a big problem for the end consumer of and I'm worried what to do with my apple devices and my apps. The problem is that we currently got ipad for work so I need to get some apps from the store for my work.
And I'm really ****** off because its now my problem and of the mess on my devices which all got different versions of the apps. My idea was to have all my devices synced so if I loose one device I could easily get a new one and sync it with itunes/app store/cloud as the single source of the truth.
As a conclusion of above I'm now a very critical user of Mac/Apple Products and I make people, friends and business partner aware of this limitation and problem with the app store. I'm also for the first time looking forward to get my hands on samsung device as it doesn't really seem to matter anymore if my apps/data are automatically in sync as apples promise of a cloud based 'play and have it anywhere" is an empty promise.
A very disillusioned customer (happy to switch to the competition)

Thank you both for your very instructive and helpful reply. I can see that open discussions are strongly encouraged in this forum.
@HACKINT0SH: if I remember one of your replies to another user with a similar problem of switching country setting you recommended to download all apps before switching but with the "side effect" that one will loose the ability to receive updates of the purchased apps once the country setting is switched.
What exactly is the lesson learned?
An app or a program is useless if you can't download updates as the app will be unsupported or won't work in future OS releases.
Hence your suggestion to download all apps before switching is only a short sighted work around solution which doesn't solve the issue of how to receive updates for the apps you bought in your previous country.
@Dah veed: I hope that above reply explains the problem of users switching apple store due to personal circumstances and not being able to continue using their purchased apps anymore. I didn't screw my country settings as I only moved from one country to the other without being able to move my apps with me. That's all and I would like to make people aware of this problem.
I only replied to both of you because I found your replies very entertaining and also proves to me that apple is not monitoring their "technical" support forum.
As a customer who is trying to help finding answers to problems I will nevertheless raise a formal complaint to apple instead of responding to both of you via this post. Perhaps this forum is indeed not the right forum to help solve this problem.

Wrong apple ID comes up with App store, even though in settings it the right ID. Any ideas how to stop his ?

My apple ID is the correct one however whn I go into app store it still comes up with my old account and I can't get the password as its a very old email account which is now deactivated.
I can't find a way to change the email for the apple ID when it pops up asking for my password.
Any advice would be greatly appreciated :)

Ah! Never thought about that, does this mean I have to uninstall the apps I downloaded with that old account and download them again with my new account?

HT5622 in apps store stuck in account settings

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