HT5622 in my phone preventing access to iCloud.  Is there a way to remove it?  Apple said to wipe the phone out and start over.

My iPhone 5 was set up with an Apple ID  I no longer use.  Neither Apple nor Hotmail recognize the e-mail address, but it is "hard wired" in my phone preventing access to iCloud.  Is there a way to remove the incorrect ID? Neither the genius or Manager at the Apple Store could figure it out.  They called Apple and had it escalated, but no luck. After an hour and a half the solution was wipe out the phone and start over.

Hello ymprice91277, let's solve this mystery! To unlink the Facebook contacts go to Settings, Facebook, turn off contacts.
WiltonA_VZW
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  • I have hidden unwanted books from the purchased area of the iBooks store, but they're are still appearing on the front page of iOS as cloud downloads, is there a way to remove these from iBooks without using the hide iCloud books button?

    I have hidden unwanted books from the purchased area of the iBooks store, but they're are still appearing on the front page of iOS as cloud downloads, is there a way to remove these from iBooks without using the hide iCloud books button?
    Let me explain a little more. I had downloaded a lot of free books in the past as a trial when iBooks was first released and since then I have decided I no longer want them, because of this I hid them from the purchased section of the iBooks store. The 5 books left are ones I decided to keep as seen in the following picture.
    This is how it appears in iBooks on my mac. There are 4 books downloaded and 1 book that I have decided not to download at this time. I would still like to keep this book available in the cloud incase I want to download it again in the future. You’ll notice that hide iCloud books is not selected, if I wanted to hide the book that I have chosen to keep in the cloud, but have not downloaded yet I could.
    This is exactly how I think this feature should work. If you have hidden a book from your purchases it should not show up in the mac Ibooks app. (I am aware you can never actually delete a purchase, just hide them and that hidden purchases can be restored to your account from within the account management section of the iBooks store).
    The iOS app is working differently for me. Here is a picture of the purchased tab on the iBooks store in iOS Ibooks. Again notice that pictures of Lilly is still yet to be downloaded. This is how I expected it to look.
    If we visit the front page of iOS iBooks the view is very different from what I expected. Here we can see the 4 books I wanted to keep on my device and have downloaded. We can also see the 1 book I wanted to keep, but did not want to store locally on the device and left in iCloud (Pictures of Lilly). However we can also see all the books I had hidden from the purchased section of my iTunes account and which I believe should no-longer be visible, Dracula, frankenstein etc…
    I am aware of the hide iCloud books button within the iOS app, but I did not need to use this to hide the books I had removed from the my purchased section of the iBooks store on the mac, why are they still appearing in iOS?
    I’m still not sure if this is a software glitch or not. This article suggests to me that books can be hidden, but I had already completed these steps.
    https://support.apple.com/en-us/HT201322
    A browse of google also suggests people may have been able to hide past purchases from the front page of iBooks on iOS in the past.
    In case there was an issue with syncing I tried logging in and out of my iTunes account via settings in iOS. Force closing the app, disabling automatic downloads and removing my device from iTunes in the cloud. Syncing with iTunes on the mac did not correct the issue either.
    Interestingly I have the same issue on my iPhone 6 running iOS 8.3 as I do on my iPad mini suggesting that this might be an issue either with my account or with iOS iBooks software in general.
    If there is a way to remove the already hidden iBooks in your account from the front page of iBooks on iOS without using the hide iCloud downloads button? Please help community!

    My apologies for the lack of photos, here is my post again with photos.
    I have hidden unwanted books from the purchased area of the iBooks store, but they're are still appearing on the front page of iOS as cloud downloads, is there a way to remove these from iBooks without using the hide iCloud books button?
    Let me explain a little more. I had downloaded a lot of free books in the past as a trial when iBooks was first released and since then I have decided I no longer want them, because of this I hid them from the purchased section of the iBooks store. The 5 books left are ones I decided to keep as seen in the following picture.
    This is how it appears in iBooks on my mac. There are 4 books downloaded and 1 book that I have decided not to download at this time. I would still like to keep this book available in the cloud incase I want to download it again in the future. You’ll notice that hide iCloud books is not selected, if I wanted to hide the book that I have chosen to keep in the cloud, but have not downloaded yet I could.
    This is exactly how I think this feature should work. If you have hidden a book from your purchases it should not show up in the mac Ibooks app. (I am aware you can never actually delete a purchase, just hide them and that hidden purchases can be restored to your account from within the account management section of the iBooks store).
    The iOS app is working differently for me. Here is a picture of the purchased tab on the iBooks store in iOS Ibooks. Again notice that pictures of Lilly is still yet to be downloaded. This is how I expected it to look.
    If we visit the front page of iOS iBooks the view is very different from what I expected. Here we can see the 4 books I wanted to keep on my device and have downloaded. We can also see the 1 book I wanted to keep, but did not want to store locally on the device and left in iCloud (Pictures of Lilly). However we can also see all the books I had hidden from the purchased section of my iTunes account and which I believe should no-longer be visible, Dracula, frankenstein etc…
    I am aware of the hide iCloud books button within the iOS app, but I did not need to use this to hide the books I had removed from the my purchased section of the iBooks store on the mac, why are they still appearing in iOS?
    I’m still not sure if this is a software glitch or not. This article suggests to me that books can be hidden, but I had already completed these steps.
    https://support.apple.com/en-us/HT201322
    A browse of google also suggests people may have been able to hide past purchases from the front page of iBooks on iOS in the past.
    In case there was an issue with syncing I tried logging in and out of my iTunes account via settings in iOS. Force closing the app, disabling automatic downloads and removing my device from iTunes in the cloud. Syncing with iTunes on the mac did not correct the issue either.
    Interestingly I have the same issue on my iPhone 6 running iOS 8.3 as I do on my iPad mini suggesting that this might be an issue either with my account or with iOS iBooks software in general.
    If there is a way to remove the already hidden iBooks in your account from the front page of iBooks on iOS without using the hide iCloud downloads button? Please help community!
    iPhone 6, iOS 8.3, Also an issue on my iPad mini iOS 8

  • I have 5 devices all on one itune account.i have not activated icloud because i dont want it to sync all our information together. is there a way to set it up to only sync the music together and not the contacts photos messages etc

    i have 5 devices all on one itune account.i have not activated icloud because i dont want it to sync all our information together. is there a way to set it up to only sync the music together and not the contacts photos messages etc

    Unless you subscribe to iTunes Match, iCloud doesn't sync music.  Just set up every person's devices on a separate iCloud account and your iCloud data and photo stream will remain separated.  Each iCloud account will need a separate ID, but it does not need to be the same as your iTunes ID.  You can continue to share the same iTunes ID and maintain separate iCloud accounts with separate IDs for iCloud.
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  • In looking at my calendar for January, I found all the entries from last year. I thought I would delete the while month and start over, but it deleted all calendars from icloud.  Can I get them restored and how.  Stoormy

    In looking at my calendar for next year I found all the entries from last year were there as well as a few more  I intended to delete January and just start over but everything was deleted including from icloud,  Any way I can get those restored.
    Thanks  Glenn

    Maybe here:
    iCloud: Troubleshooting creating backups

  • My screen on my phone is in a disabled mode and i cant get into my phone. i need to find out how i wipe my phone clean and start over

    my phone is in a diabled mode and it cant get into my phone anymore. i need to clear my phone off threw itunes but cant seem to figure it out

    http://support.apple.com/kb/HT1212?viewlocale=en_US&locale=en_US

  • HT5622 Is there any way to delete my apple id because i currently have 3 and i only need one. please help

    is there any way to delete my apple id because i currently have 3 and i only need one. please help. thanks

    No. Apple IDs can't be merged or deleted.
    (87219)

  • HT5622 .mac mail - I still use my .mac email address to access itunes, icloud, etc. Every once in a while, apple sends me confirmation, reservation, etc. emails to the .mac address. Can someone tell me how to access that email account?

    .mac mail - I still use my .mac email address to access itunes, icloud, etc. Every once in a while, apple sends me confirmation, reservation, etc. emails to the .mac address. Can someone tell me how to access that email account?

    Hi pjerl,
    Depending on when you originally set up your Apple ID, you may have @mac.com, @me.com, and @icloud.com email addresses associated with your account, but all mail sent to those addresses should still come in to the same iCloud account (you can test this to make sure by sending yourself emails at those addresses). You may find the following articles helpful:
    iCloud: About your @icloud.com, @me.com, and @mac.com email addresses
    iCloud: Using your @icloud.com email address
    Regards,
    - Brenden

  • My daughter's data has been put on my icloud account.  I cannot hook up to the icloud wihtout getting all her info on my phone.  i would like to delete the account and start over or find a way to remove her info

    Without realizing it, my daughter and I are both using my icloud account for our phones.  Now I cannot go to the cloud without importing all of my daughter's data to my phone.  Is there any way to remove her data from the icloud account or delete the account and start over?  I plan on wiping her phone clean and having her create her own account with her own email address

    Be sure she signs out of your account before wiping her phone. Also, make sure Find my iPhone is disabled before you wipe it..
    Unfortunately, since you have "merged" her data with yours, you will need to delete each unwanted item individually. If you delete the account, when you sign back in with the same account the same data will be synched back from iCloud.

  • I lost my phone and i got an unlocked 4s from my gf she used it before an its still connected to her icloud is there a way i can restore my icloud back up to replace hers without messing up the unlock also my latest backup isnt showing on my pc help plz!!

    i lost my phone and i got an unlocked 4s from my gf she used it before an its still connected to her icloud is there a way i can restore my icloud back up to replace hers without messing up the unlock also my latest backup isnt showing on my pc help plz!!

    Please please help me, if you know how.

  • ICloud got deleted off my MacBook Pro. Is there any way to get it back? I have an iphone now and actually have a use for it.

    iCloud got deleted off my MacBook Pro. Is there any way to get it back? I have an iphone now and actually have a use for it.

    Your signature says you have 10.6.8 - is this correct? (It it isn't please amend it to prevent confusion).
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    You can set Snow Leopard up to access the email on an existing iCloud account which has been set up on a compliant device, and you may be able to sync iCal using an unsupported (and possibly unreliable) hack, but no other facilities will work. You cannot open an iCloud account on Snow Leopard.
    This page outlines the limited use you can make of an existing iCloud account with Snow Leopard:
    http://www.wilmut.webspace.virginmedia.com/notes/icloudSL.html
    To make full use of iCloud you will have to upgrade your Mac to Lion or Mountain Lion, provided it meets the requirements.
    The requirements for Lion are:
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    2GB of memory
    OS X v10.6.6 or later (v10.6.8 recommended)
    7GB of available space
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    http://www.apple.com/osx/specs/
    It is available from the Mac App Store (in Applications). (If you are currently pre-Snow Leopard you will have to upgrade to that to access the Mac App Store: it's available in the online Apple Store.)
    You should be aware that PPC programs (such as AppleWorks) will not run on Lion or above; and some other applications may not be compatible - there is a useful compatibility checklist at http://roaringapps.com/apps:table

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  • Is there a way to remove your sim card if you don't have the tool that came with your phone?

    Is there a way to remove your sim card if you don't have the tool that came with your phone? I wanted to see if I could upload my old information to the iCloud, by putting the new sim card into the old phone, since I didn't before I updated my new phone.

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    Hi,
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    Hi
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