HT5622 my pre-order wont download

when i go on itunes tore to the album it just says purchased and it won't show up in my downloads.

If you have not done so already, look under the Store menu in iTunes for the "Check for available downloads" command and select that. You may find the item(s) there to be downloaded. If not, check the Purchases area of the iTunes Store and you may be able to download the pre-order there:
http://support.apple.com/kb/ht2519
If not, go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards.

Similar Messages

  • Pre-order wont download

    i pre-ordered an album but its not letting me download it. it says ive bought it but it wont let me download. after awhile an alert will come up saying "Your pre-order is ready to download" i click yes and then an alert comes up says "insignificant amount remaining" even though i already bought it. its extreamly frustrating because i pre-ordered it to get it right away and i would have been faster if i just bought it without pre-ordering. i have spent over three hours of my time trying everything; looking on all the support websites and links. it is now beyond frustrating that i now have to wait a number of days/weeks who knows. i cant even buy it again. it says on all the songs "purchased" but its like see through. please help it will be appreicated.

    Wow, and to think that I was the ONLY one who is currently experiencing this problem. It seems that we ALL are....well, those of us that pre-ordered Tamar Braxton's new album this is happening to. I've restarted itunes, reinstalled, went to the quick "purchased" link and to no avail. Just kept saying that it's "Purchased" but got nothing. I even looked in my account history and it's not there  BUT IS there in my Pre-orders (my only other recent purchase was "Rebellious Soul" by K. Michelle). Took a page out of your book and tried to cancel the Pre-Order to by the album normal but it won't even give me the option to buy it as well. The "Purchased" box is "grayed out". Never got the email notice about the preorder or anything. I don't recall anything of this nature happening before. Just like you all, I want this fixed as well. Seems we have a lot angry "Tamartians" here, Apple...fix it
    Message was edited by: ObsidianX2012

  • HT5714 Pre-order wont download- Please Help!

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  • Pre-order wont download now that it is available

    I preordered an album that became available today, but it won't download and I haven't recieved an email saying that it is available. When I sign in and go to the album it now says purchased instead of preordered but I am given no link to download the album. I tried cancelling the preorder, but to no avail. How do I download the album?

    Wow, and to think that I was the ONLY one who is currently experiencing this problem. It seems that we ALL are....well, those of us that pre-ordered Tamar Braxton's new album this is happening to. I've restarted itunes, reinstalled, went to the quick "purchased" link and to no avail. Just kept saying that it's "Purchased" but got nothing. I even looked in my account history and it's not there  BUT IS there in my Pre-orders (my only other recent purchase was "Rebellious Soul" by K. Michelle). Took a page out of your book and tried to cancel the Pre-Order to by the album normal but it won't even give me the option to buy it as well. The "Purchased" box is "grayed out". Never got the email notice about the preorder or anything. I don't recall anything of this nature happening before. Just like you all, I want this fixed as well. Seems we have a lot angry "Tamartians" here, Apple...fix it
    Message was edited by: ObsidianX2012

  • HT201272 My iTunes pre order want download, error 5002

    My iTunes pre order want download, error 5002

    Hey Alexis206,
    Welcome to Apple Support Communities! I found this featured discussion, looks like someone else had that same error message in iTunes and the following steps helped them:
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    https://discussions.apple.com/thread/4852016
    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
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