HT5622 why am i unable to connect to app store

i have wifi and att cellular data, everything else works but I cannot login to app store. it says

iTunes and App Store services are currently experiencing issues. See http://www.apple.com/support/systemstatus/ for more information.

Similar Messages

I am unable to connect to app store today.i dont know why

I am unable to connect to app store today please help
Me

The App store has been subject updating this morning. There should be an announcement on the lead page with timings for various countries.

Why am I unable to use my apps store when my billing information hasn't changed

I'm trying to download a game from my App Store for my sister, it asks me for my Apple ID password, I type it in then I get the billing page come up. I haven't changed my bank details so why am I unable to download from App Store?

Apple has made the accounts more secure and this is security protecol to insure that you are who you claim to be. Are you attempting this on your own Mac or on hers?

Unable to connect to app store and iTunes store

so i was just casually browsinh the app store and downloading free apps when the app store suddenly stopped working
it could not search but it shows the top rated apps
and after a few minutes a message pops up saying "unable to connect to app store"
i tried to use iTunes and it also did not work and showed a similar message "unable to connect to iTunes store"
p.s. i will not update

Everthing works now after 20 minutes
iTunes store was probably down even though it indicates green for up

After updating to 10.8.1 unable to connect to App store

Just upgraded to 10.8 on a 2011 iMac 27" and everything was fine and was able to download 10.8.1 patch. After applying 10.8.1, unable to connect to App store, but onboard network card works otherwise.
If i disable ethernet connection and enable WiFi, I am able to reconnect to App store.
Thumbed through other similar issues after 10.8.1 that mention DNS, but it does not apply to this situation since the WiFi is using the same DNS servers within a corporate nework.
Thinking delete the .plis or change the network location, but was hoping there would be a better fix.

Root cause was dhcp assigned address was being restricted. Changed IP correcting problem.

HT5622 Why am I unable to connect to the internet? I am next to my main computer which has no problems.

Why am I unable to connect to the internet? I am next to my main computer which has no problems.

Try the iPad forum, then:
https://discussions.apple.com/community/ipad/using_ipad
You'll need to include full details, including the model of iPad, the version of iOS, the exact nature and symptoms of the problem, and what if anything you've tried for correcting the problem.
Regards.

I phone says , unable to connect to App store

I Phone says unable to connect to app store

Hi kirkfromtucson,
Thanks for visiting Apple Support Communities.
If you are not able to connect to the App Store on your iPhone, the troubleshooting steps in this article can help:
Can't connect to the iTunes Store - Apple Support
All the best,
Jeremy

Why does the can not connect to App Store for the iPad Air? I click on popularity after searching and something pops up saying can not connect to App Store.

I type in a app and sometimes it pops up saying can not connect to App Store, but it does go later on and when I click ratings or popularity it pops up saying can not connect to App Store. Idk why that happens anyone have same problem? Solutions?

I have the itunes and app store working now, but my FB app and FB on Safari will not work and other websites are not working very well on Safari...any ideas?

Unable to connect to app store

Hello. I have been unable to access the app store on my iPhone for the past 3 days. Each time I try to update or purchase something, I get this message: "cannot connect to the iTunes store: cancel of retry. ". Any suggestions?

Done that. Didnt work - Also tried updating DNS on my Router.
Do you know an IP or address i can tracert to make sure its not my connection ?
Ive restored ipod to original settings and still not working.

On Mac notebook unable to connect to App store from icon or IPhoto

Cannot connect to App store from iPhoto or icon on toolbar. Any suggestions. Also, cannot sign-in to Mobile me. Password updated on iCloud. Old and new PW do not work??

Hi Cwhited,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
- Judy

I am unable to connect to apps store.

I signed out so I could sign in again hoping it would fix the problem but now it wont let me sign back in. I was able to download apps last night then when I tried again this morning it wouldn't do anything and said "Cannot connect to Apps Store"

3G working but not connecting at all wireless also working
all kind of Iphone same problem
what to do ???

Macbook pro6,2 unable to connect to app store for software update

Purchased a used macbook pro6,2. When I ask the macbook to update software, the can't connect on app store page comes up. I can connect to iTunes.

Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
          OS X 10.7 or later was installed by the previous owner
          The startup volume was encrypted with FileVault
          You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

Unable to connect to app store after upgrading to ios5.1??

Have tried everything restoring, resetting, formatting!!! Rest all network related apps like safari and fb are doing fine.Only the featured page is opening in app store.top 25 n search are not!! I can connect using mobile data connections but am unable to open anything through wifi... feel like kicking myself for upgrading to ios5.1.

Thx very much....but I could open the website and the itunes store....
After I tried typing following orders in Commonds, the problem solved:
rm ~/library/preferences/com.apple.appstore.plist
rm ~/library/preferences/com.apple.storeagent.plist
rm -rf ~/library/preferences/byhost/*
hope can hlep others

HT5622 Why can't I sign into the App Store on my phone?

I can't sign into the App Store on my phone? But for some reason I can still download stuff, but I have to log in every time for every little thing.

There is no error message. I try to log in and it looks like it tries to but then it just go's back to the main screen and nothing happens. I can log in on my computer just fine, that is why I don't know what is going on.

Unable to connect to app store, safari not working and adobe crashes

Hi, I'm using macbookpro late 2011 and recently I'm having tons of issues. What's really happening ? I've no clue.
Any helpers welcome

Hardware Information:
    MacBook Pro - model: MacBookPro8,2
    1 2.5 GHz Intel Core i7 CPU: 4 cores
    8 GB RAM
Video Information:
    AMD Radeon HD 6770M - VRAM: 1024 MB
    Intel HD Graphics 3000 - VRAM: 512 MB
System Software:
    Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:12:34
Disk Information:
    APPLE SSD TS128C disk0 : (121.33 GB)
        disk0s1 (disk0s1) <not mounted>: 209.7 MB
        Macintosh HD (disk0s2) /: 120.47 GB (37.13 GB free)
        Recovery HD (disk0s3) <not mounted>: 650 MB
    MATSHITADVD-R   UJ-8A8
USB Information:
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
    Apple, Inc. MacBook Pro
Kernel Extensions:
    com.sophos.kext.sav    (8.0.14)
Startup Items:
    HWNetMgr: Path: /Library/StartupItems/HWNetMgr
    HWPortDetect: Path: /Library/StartupItems/HWPortDetect
    Jaksta: Path: /Library/StartupItems/Jaksta
    ProTec6b: Path: /Library/StartupItems/ProTec6b
Problem System Launch Daemons:
    [System]    ftp-proxy.plist 3rd-Party support link
Problem System Launch Agents:
Launch Daemons:
    [System]    com.adobe.fpsaud.plist 3rd-Party support link
    [System]    com.adobe.SwitchBoard.plist 3rd-Party support link
    [System]    com.google.keystone.daemon.plist 3rd-Party support link
    [System]    com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
    [System]    com.oracle.java.Helper-Tool.plist 3rd-Party support link
    [System]    com.sophos.autoupdate.plist 3rd-Party support link
    [System]    com.sophos.intercheck.plist 3rd-Party support link
    [System]    com.sophos.notification.plist 3rd-Party support link
    [System]    com.starfield.backupservice.plist 3rd-Party support link
    [System]    com.teamviewer.teamviewer_service.plist 3rd-Party support link
Launch Agents:
    [System]    com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
    [System]    com.epson.Epson_Low_Ink_Reminder.launcher.plist 3rd-Party support link
    [System]    com.google.keystone.agent.plist 3rd-Party support link
    [System]    com.oracle.java.Java-Updater.plist 3rd-Party support link
    [System]    com.sophos.uiserver.plist 3rd-Party support link
    [System]    com.teamviewer.teamviewer.plist 3rd-Party support link
    [System]    com.teamviewer.teamviewer_desktop.plist 3rd-Party support link
    [System]    com.wacom.wacomtablet.plist 3rd-Party support link
User Launch Agents:
    [not loaded]    com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
    [not loaded]    com.adobe.ARM.[...].plist 3rd-Party support link
    [not loaded]    com.akamai.single-user-client.plist 3rd-Party support link
    [not loaded]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
    [not loaded]    com.BlueStacks.AppPlayer.LogRotator.plist 3rd-Party support link
    [not loaded]    com.BlueStacks.AppPlayer.Service.plist 3rd-Party support link
    [not loaded]    com.BlueStacks.AppPlayer.UninstallAgent.plist 3rd-Party support link
    [not loaded]    com.BlueStacks.AppPlayer.UpdaterAgent.plist 3rd-Party support link
    [not loaded]    com.facebook.videochat.[redacted].plist 3rd-Party support link
    [not loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
    [not loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
    [not loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
    [not loaded]    com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
    uHD-Agent
    iTunesHelper
    WDSecurityHelper
    WorkspaceUpdate
    SpyderUtility
    BitTorrent
    EEventManager
    WBE Desktop Notifier
    EEventManager
Internet Plug-ins:
    o1dbrowserplugin: Version: 5.1.4.17398 3rd-Party support link
    WacomNetscape: Version: 1.1.1-1 3rd-Party support link
    AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link
    WacomTabletPlugin: Version: WacomTabletPlugin 2.0.0.4 3rd-Party support link
    AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 3rd-Party support link
    FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link
    AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
    Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
    Flash Player: Version: 12.0.0.44 - SDK 10.6 Cannot contact Adobe
    QuickTime Plugin: Version: 7.7.1
    googletalkbrowserplugin: Version: 5.1.4.17398 3rd-Party support link
    npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link
    AdobePDFViewer: Version: 10.1.9 3rd-Party support link
    CANONiMAGEGATEWAYDL: Version: 3.1.0.2 3rd-Party support link
    JavaAppletPlugin: Version: Java 7 Update 21 Cannot contact Oracle
Audio Plug-ins:
    iSightAudio: Version: 7.7.1 - SDK 10.7
User Internet Plug-ins:
    BlueStacks Install Detector: Version: 0.3.6 - SDK 10.7 3rd-Party support link
    WbeTools64_14: Version: 1.0.23.53 © 2013 - SDK 10.6 3rd-Party support link
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 3rd-Party support link
    fileEditTool64_15: Version: 1.0.35.65 © 2013 - SDK 10.6 3rd-Party support link
3rd Party Preference Panes:
    Akamai NetSession Preferences 3rd-Party support link
    Flash Player 3rd-Party support link
    Java 3rd-Party support link
    WacomTablet 3rd-Party support link
Bad Fonts:
    None
Old Applications:
    /Developer/Applications/Utilities
    /Developer/Applications/Audio
    /Developer/Applications/Utilities/Accessibility Tools
    /Developer/Applications/Graphics Tools
    /Developer/Applications/Performance Tools
    /Developer/Applications
    None
Time Machine:
    Time Machine not configured!
Top Processes by CPU:
         8%    firefox
         3%    gedit-bin
         2%    hidd
         2%    EtreCheck
         1%    WindowServer
Top Processes by Memory:
    369 MB    firefox
    164 MB    Finder
    131 MB    mds
    123 MB    quicklookd
    123 MB    InterCheck
Virtual Memory Information:
    4.89 GB    Free RAM
    1.63 GB    Active RAM
    375 MB    Inactive RAM
    1.11 GB    Wired RAM
    480 MB    Page-ins
    0 B    Page-outs

HT5622 why am i unable to connect to app store

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