HT5622 you ask me for a promsoin code and i do not know what that is

it was coming up in red letters asking for code when reseting new password

I am guessing, but it sounds like the account you are changing the password for has 2 factor authentication enabled. When you change any security settings (such as password) Apple sends a one-time code to your iPhone or an email address. You must then enter this code to complete the process of changing your passcode.

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    <Edited by Host>

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