HT5624 Finding the password for an old Apple ID

Hi folks,
I am trying to delete an old Apple ID from a new iPhone and it keeps asking for a password. I don't know the password and the email address is no longer active. My laptop is registered to my new Apple ID as is my old iPhone, but in the transition to the new phone the setting preferences seem to have diverted to the old email address as the Apple ID. Does anyone know a way around this?
Thanks,
Claire

Hi, cameo557.
Thank you for visiting Apple Support Communities.
I understand that you are receiving a prompt for an old Apple ID when attempting an update. You cant attempt to reset that password for the Apple ID via the steps in the first article below. If you need assistance with this or are not receiving the email, see the second attached article. You can also delete the applications in question and download them again with your new Apple ID. However, this will cause any application data in those applications to be deleted and you may be charged if these are paid for applications.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

Similar Messages

I changed by apple id and password on apple web site but when I try to sign in on my touch it asks me to enter the password for my old apple id, how do i get icloud to recongnize my new id?

I changed my AppleID and password on the Apple web site but when I try to sign in on my touch it asks me to enter the password for my old Apple ID, how do i get ICloud to recognize my new ID?

Hi appledapple1964,
After changing your Apple ID information, you may need to manually sign out and sign back in on your devices so that they may recognize the update. You may find the following article helpful:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Regards,
- Brenden

How do I get the password for an old apple id, when I don't have access to that old email address, and it doesn't recognize my birthdate?

How do I get the password for an old apple ID when I dont have access to the email address and it does not recognize my birthdate?

Hi Attila528,
Thanks for visiting Apple Support Communities.
If you are not able to receive a rescue email to reset your security questions and password:
You'll need to contact iTunes Store support to have your questions and answers reset.
You can find the article with this information here:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
After your password, security questions and answers are reset, I'd recommend providing a new rescue email address:
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
All the best,
Jeremy

TS5223 Updated to iOS8. I don't remember the password for my old Apple ID or the password for that e-mail. I can't delete the iCloud account without knowing it, although my iTunes and everything else is set to the new Apple ID and password. Help?!

I keep getting pop-ups telling me to sign in to my iCloud and it's very annoying. I have no idea what the old password was, and I don't really have a way of changing the old password because I also don't know my password for the e-mail address connected to it (it kept telling me that the answers to my security questions were wrong, but I'm not sure what other answers they would have been). Therefore, I created an entirely new e-mail and a new Apple ID and everything else is set to that ID... except iCloud. Is there any way to correct this, or am I out of luck?

If your device is signed into an old iCloud ID, and if it is an earlier version of your current ID*, do the following:
Make sure you are signed into iMessage and FaceTime with your current ID. If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.) Now go to Settings>iCloud, turn off Find My iDevice and enter your current password when prompted (even though it prompts you for the password for your old ID). Then go to Settings>iCloud, tap Sign Out (or Delete Account if you are not running iOS 8) and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address back to the way it was. Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).
* If that's not the case, you'll have to contact the Apple account security team and ask for assistance resetting the password for the old ID: Apple ID: Contacting Apple for help with Apple ID account security. You'll have to be able to prove your identity to them before they will do this.

I changed my apple id, but the cloud is not recognizing the new id. It keeps asking for the password for my old apple id, but when I enter it, it tells me it's incorrect.

I wanted to use a different e-mail account for my apple id. I had no trouble changing it, but now when I try to use apps on my phone, they don't work (and they don't sync with the corresponding apps on my other apple devices). It keeps asking me for the password for my old ID. I have tried entering both (old and new, IDs and passwords) to no avail. I went to the store where I bought the phone (ATT) and they tell me that this is a common problem. Can I fix this myself or do I have to go to a store, which is a hassle?

Did you change the name of the AppleID like described here?
Change your Apple ID
http://support.apple.com/kb/HT5621
Then check this list of things to do, before you start using it:
Apple ID: What to do after you change your Apple ID

Help to find a password for an old apple id.

We have changed ISPs and have changed our Apple ID's. I need to find a password for the old Apple
ID that is in icloud so that I can delete that ID in the iphone and input the new one. I have tried all the passwords that I can find and none have let me log in.. When I input the birthdate it says that it does not match? I can not receive an email from the old ISP (comcast) as that account is not active. Is there a work around?

Unfortunately, the only option you have is the reset process via https://appleid.apple.com

Hi i created a new apple id and then i tried making an update to tiny village but it asks for the password for my old apple id

Hi i made a new apple id and then after i verifed it i went to make an update on tiny village but it asked for the password of my old
account

If you purchased that app with the old ID, that is the only ID you can use to update. Apps are tied to the ID used to purchase them.

Can't change my apple id on iPhone because i don't have the password to my old apple id - any suggestions

I can't change my Apple ID on my iPhone because I don't have the password for my old Apple ID which the system requires. Any suggestions would be appreciated.

Perhaps if you visited the "Manage My Apple ID" site you could recover the password to the old Apple ID.
https://appleid.apple.com

I have an iphon 4 got the new ios 7 and I need to redo my icloud but I dont have the password for it and apple does not have the infromation form the old account what should I do to turn off find my iphone

I have an iphon 4 got the new ios 7 and I need to redo my icloud but I dont have the password for it and apple does not have the infromation form the old account what should I do to turn off find my iphone

To to http://iforgot.apple.com and sign in with your iCloud ID. A new password will be sent to the associated email address.
It this doesn't work, go to https://getsupport.apple.com ; click 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.

I changed my Apple ID and password, but when I attempt to update Apps I am prompted to enter my Password for my OLD Apple ID, and I am unable to override the Old Apple ID. How to proceed ?

I changed my Apple ID and password, but when I attempt to update Apps I am prompted to enter my Password for my OLD Apple ID, and I am unable to override the Old Apple ID. How to proceed ?

Delete everything bought with the old Apple ID and buy it again.
Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with one Apple ID with a new Apple ID.

I can't sign out of iCloud on my iPhone 4 because I have the locator turned on for my phone and don't know the old password for my old Apple ID. I've tried all of the suggestions seen on here and the Apple ID site and cannot delete the cloud. Help?

I can't sign out of iCloud on my iPhone 4 because I have the locator turned on for my phone and don't know the old password for my old Apple ID. I've tried all of the suggestions seen on here and the Apple ID site and cannot delete the cloud. Help?

LPC1979 wrote:
... it keeps asking me for the OLD password (2 email addresses ago) and then when entered correct tells me the account does not exist...which I already know. ...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...

I am trying to update my apps. When it prompts for my password my old deleted email address comes up. I don't even rember the password for that old email. How can I get to update my apps with my current email?

I am trying to update my apps. When it prompts for my password my old deleted email address comes up. I don't even rember the password for that old email. How can I get to update my apps with my current email?

All apps are tied to the Apple ID they are purchased with and is not transferable.
Delete app and download app with your new Apple ID.

My IPhone is asking me to type in my password for my old Apple ID that does not exist anymore. I cant set up ICloud without typing in a password to a Apple ID that does not exist, so do I have to remove everything from my IPhone and start over?

my IPhone is asking me to type in my password for my old Apple ID that does not exist anymore. I cant set up ICloud without typing in a password to a Apple ID that does not exist, so do I have to remove everything from my IPhone and start over?

Hello miamat2017
You should see an option to skip that step and then sign out of it when looking in Settings. Check out the article below for more information.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
Regards,
-Norm G.

I want to restart my iPhone 4 as I have simply purchased an 5c want to sell my iPhone4 but I made a new Apple id and I forgot the password to my old apple id and security questions also I tried the email way but nothing came through what do I do?

I want to restart my iPhone 4 as I have simply purchased an 5c want to sell my iPhone4 but I made a new Apple id and I forgot the password to my old apple id and security questions also I tried the email way but nothing came through what do I do?

Hi If you use a new Apple ID when setting up new iPhone Any music or Apps you have paid for will be lost. If you want to use your Apple ID that you have go to apple/support/id/apple.com. Cheers Brian

Every time I open my email on my iPad, I'm asked to enter the password for my old address. I have deleted that account, but I'm still asked for the password. What to do?

Every time I open my email on my iPad, I'm asked to enter the password for my old address. I have deleted that account, but I'm still asked for the password. What to do?

You cannot change your Apple ID. You can get a new one if you want, but all of your Apps and media are linked to yoru old Apple ID. And no, Apple won't transfer your old ID purchases to yoru new ID.

HT5624 Finding the password for an old Apple ID

Similar Messages

Maybe you are looking for